Goodstack

General

• Support nonprofit partners: Lead onboarding, proactive check-ins and clear communication across calls, email and key touchpoints.
• Research funding opportunities: Identify, evaluate and curate relevant grants tailored to each organisation’s mission, programmes, eligibility and funding needs.
• Draft excellent applications: Write compelling LOIs, grant applications and supporting narratives aligned to funder requirements.
• Use AI to increase quality and pace: Confidently prompt, guide and review AI-assisted outputs to accelerate research, drafting and iteration without compromising accuracy, judgement or tone.
• Act as lead expert reviewer: Review drafts so they are accurate, persuasive, funder-ready and easy for nonprofits to use.
• Manage delivery: Balance pace, quality and care across multiple partner relationships, keeping work moving and expectations clear.
• Build deep context: Work closely with around 10–15 nonprofit partners at any given time, understanding their goals, programmes and impact.
• Improve how we work: Help strengthen our grant support process so we can serve more nonprofits well, without compromising quality.

Grant Delivery Specialist

Customer Success Manager

• Reach out to inbound nonprofit leads to understand their needs and offer guidance & support
• Conduct deep discovery calls to uncover challenges and opportunities.
• Communicate through multiple channels – including phone, email, and video – with warmth and clarity.
• Become a product expert and confidently explain technology features and value to nonprofits.
• Maintain accurate data and activity tracking in HubSpot and our broader tech stack.
• Share insights that help refine our process and strengthen the customer experience.
• Deliver every interaction with empathy, professionalism, and the level of service you’d want to receive.

Nonprofit Success Manager

Account Executive

• Be the first human touchpoint for nonprofit leaders exploring Goodstack GrantPilot.
• Engage, qualify, and nurture inbound nonprofit leads to understand their goals, funding needs, and readiness.
• Lead thoughtful discovery conversations that uncover whether Goodstack can help each nonprofit access more relevant funding opportunities.
• Bring the GrantPilot promise to life: helping nonprofits feel like they have a world-class fundraising team behind them, not just another tool to learn.
• Conduct targeted funding research to identify, evaluate, and curate high-value opportunities tailored to each client’s profile.
• Lead seamless customer onboarding meetings and build proactive relationships across the GrantPilot ecosystem.
• Communicate through phone, email, and video with warmth, clarity, and commercial confidence.
• Become fluent in our product, customer profile, and nonprofit funding landscape so you can connect needs to outcomes.
• Collaborate with Product and Sales to improve onboarding, engagement, and the customer experience.
• Maintain accurate data and activity tracking in HubSpot and our broader tech stack.
• Share customer insights that help refine our sales process, product experience, and go-to-market motion.
• Build and iterate the GrantPilot sales playbook, turning early experiments and customer insights into clear, repeatable processes.
• Deliver a concierge-level experience from first touch to handover, making every interaction feel useful, tailored, and genuinely valuable.

Sales Representative

Product Marketing

• Own day-to-day go-to-market messaging across products, launches, and campaigns, ensuring everything feels cohesive, modern, and outcome-oriented.
• Translate product innovation and customer use cases into compelling narratives across email, social, website, landing pages, and sales collateral.
• Drive end-to-end launch and campaign execution across multiple channels, moving quickly from idea to market.
• Partner cross-functionally with Product, Sales, Design, leadership, and external agencies to bring campaigns to life.
• Develop clear positioning and messaging frameworks across Goodstack’s enterprise and nonprofit solutions.
• Create and evolve sales enablement materials, customer proof points, and use-case narratives.
• Shape Goodstack’s nonprofit ecosystem positioning and community storytelling alongside the Product and Engineering teams.
• Leverage AI tools and workflows to increase speed, scale, quality, and campaign execution efficiency across the marketing function.

Grant Delivery Specialist

Nonprofit Success Manager

Sales Representative

Senior Product Marketing Manager