Goodstack

Project Manager

• Build the implementation frameworks required to be successful in this role.
• Partner with internal and client stakeholders to define scope, success criteria, and project plans.
• Build and manage structured implementation plans – clear milestones, ownership, dependencies, and deadlines.
• Lead all product implementation types with accountability for delivery quality, pace, and satisfaction.
• Serve as the primary client contact during implementation – managing expectations, surfacing risks, and ensuring constant communication.
• Coordinate cross-functional workstreams (technical, product, data, comms) to keep everything on track.
• Track progress through key metrics (timelines, resourcing, client satisfaction, risk logs).
• Ensure a seamless transition to the post-live team – handing over documentation, training, and support context.
• Capture insights from implementations to inform process improvements and product enhancements.
• Continually work on Goodstack’s delivery methodology and playbooks to drive faster time-to-live and higher adoption.

Senior Implementation Lead – Project Manager

Account Manager

• Deliver strong renewal and growth results across our enterprise accounts.
• Show clear proof of value so renewals feel natural and expansions inevitable.
• Build a simple, disciplined forecasting process for renewals and expansions with clear inspection points.
• Build, in partnership with RevOps, the dashboards, health scores, and reporting frameworks that bring maturity, visibility, and accountability to how Account Management operates.
• Hire, develop, and lead a high-performing Account Management team — starting small, scaling with thoughtful precision.
• Act as a player-coach: join customer meetings, review plans, and coach live on senior conversations.
• Set clear expectations for how the team prepares, follows up, and manages multi-stakeholder relationships - we aspire for 5* hotel experience for our customers at every touchpoint.
• Build competency frameworks and development paths so everyone knows what good looks like.
• Alongside RevOps, design the Account Management coverage model (by ARR tier, segment, and geography).
• Define and drive adoption across core cadences and SLAs for renewals, expansions, QBRs, success plans, and escalations.
• Capture what works and turn it into repeatable playbooks for scale.
• Work with RevOps to improve workflows, health scores, and dashboards in HubSpot, Gong, and Notion.
• Build and maintain senior and executive relationships; lead value conversations and in-person QBRs - you’re a figure head across accounts.
• Act as an escalation point for key customers, resolving issues quickly and turning them into moments of trust.
• Partner with Product, Solutions, Marketing, and Sales on adoption, roadmap priorities, and joint growth plans.

Head of Account Management – North America

• Own and grow major accounts: Manage a handful of big, global clients – the kind that expect structure, attention, and results.
• Stay close to clients: You’ll meet them in person regularly across North America. Face time matters – it’s how real partnerships are built.
• Be in control of your business: Stay across every renewal, forecast accurately, and handle challenges early.
• Show clear impact: Run quarterly reviews that prove the value we bring – using data, results, and stories that matter to them.
• Work well with others: You’ll collaborate closely with Product, Solutions, and Marketing – when clients raise something, you’ll help get it fixed fast.
• Help us improve: We’re growing quickly. You’ll play a part in building the processes and routines that make the team better as we scale.

Strategic Account Manager – North America

Account Executive

• Own and expand enterprise accounts: Map, engage, and close high-value opportunities across global organizations.
• Create demand, not just capture it: Build your own pipeline through intelligent networking, curiosity, and consistent outbound energy.
• Strategically map whitespace: Identify key functions, regions, and stakeholders; develop a clear plan for each.
• Run high-stakes sales cycles: Navigate multiple stakeholders, align incentives, and build strong executive sponsorship.
• Collaborate cross-functionally: Work seamlessly with SDRs, Marketing, Solutions, and Account Management to deliver a coordinated go-to-market effort.
• Sell with precision: Lead with value, quantify ROI, and connect Goodstack’s impact to measurable business outcomes.
• Drive urgency: Maintain momentum through disciplined follow-up, sharp qualification, and proactive next steps.
• Operate with excellence: Keep pipeline clean, forecasts accurate, and communication tight – no surprises.
• Be trusted and composed: Win by listening, adding value, and being the calm, credible constant in the room.

Senior Implementation Lead – Project Manager

Head of Account Management – North America

Strategic Account Manager – North America

Strategic Account Executive – North America