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About the role
Key responsibilities & impact- Be the first human touchpoint for nonprofit leaders exploring Goodstack GrantPilot.
- Engage, qualify, and nurture inbound nonprofit leads to understand their goals, funding needs, and readiness.
- Lead thoughtful discovery conversations that uncover whether Goodstack can help each nonprofit access more relevant funding opportunities.
- Bring the GrantPilot promise to life: helping nonprofits feel like they have a world-class fundraising team behind them, not just another tool to learn.
- Conduct targeted funding research to identify, evaluate, and curate high-value opportunities tailored to each client’s profile.
- Lead seamless customer onboarding meetings and build proactive relationships across the GrantPilot ecosystem.
- Communicate through phone, email, and video with warmth, clarity, and commercial confidence.
- Become fluent in our product, customer profile, and nonprofit funding landscape so you can connect needs to outcomes.
- Collaborate with Product and Sales to improve onboarding, engagement, and the customer experience.
- Maintain accurate data and activity tracking in HubSpot and our broader tech stack.
- Share customer insights that help refine our sales process, product experience, and go-to-market motion.
- Build and iterate the GrantPilot sales playbook, turning early experiments and customer insights into clear, repeatable processes.
- Deliver a concierge-level experience from first touch to handover, making every interaction feel useful, tailored, and genuinely valuable.
Requirements
What you’ll need- 1+ year of professional experience in sales, support, fundraising, partnerships, or another customer-facing role.
- Experience managing a high-volume pipeline and engaging prospects across phone, email, and video.
- Strong discovery skills, with the ability to ask good questions, listen closely, and spot where we can genuinely help.
- Excellent written and verbal communication, with attention to clarity, tone, and follow-through.
- Strong research skills, with the ability to identify relevant funding opportunities and turn information into clear recommendations.
- A customer-first mindset and the judgment to make every interaction feel useful, tailored, and human.
- A self-starter mindset; comfortable with ambiguity, fast-paced change, and experimentation.
- Commercial confidence, with the ability to balance empathy, pace, and clear qualification.
- A genuine passion for helping nonprofits succeed and curiosity about technology, fundraising, and social impact.
- An interest in how AI and technology can help small teams achieve more without losing the human touch.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- 25 days annual leave
- Paid time off to volunteer for non-profit causes
- Paid days to attend conferences
- Paid day off on your birthday
- Flexible working hours
- WFH budget upon joining
- Learning & development budget
- Private health insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
salesfundraisingcustomer supportpipeline managementresearch skillsdiscovery skillsdata trackingcustomer onboardingcustomer insightssales playbook development
Soft Skills
communicationlisteningcustomer-first mindsetself-starterempathyadaptabilitycuriositycommercial confidencerelationship buildingattention to detail