Nonprofit Success Manager

Goodstack

Nonprofit Success Manager connecting nonprofits with technology and funding opportunities at Goodstack. Empowering nonprofits to enhance their missions through innovative solutions and support.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $50,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Reach out to inbound nonprofit leads to understand their needs and offer guidance & support
Conduct deep discovery calls to uncover challenges and opportunities.
Communicate through multiple channels – including phone, email, and video – with warmth and clarity.
Become a product expert and confidently explain technology features and value to nonprofits.
Maintain accurate data and activity tracking in HubSpot and our broader tech stack.
Share insights that help refine our process and strengthen the customer experience.
Deliver every interaction with empathy, professionalism, and the level of service you’d want to receive.

Requirements

What you’ll need

+1 year of professional experience in sales, support, or another customer-facing role.
Experience managing a high-volume pipeline and selling or engaging through multiple channels.
Strong active listening and storytelling skills with the ability to connect authentically.
Exceptional written and verbal communication with attention to tone and clarity.
A self-starter mindset – comfortable with ambiguity, fast-paced change, and experimentation.
A genuine passion for helping nonprofits succeed and curiosity about technology and social impact.
Bonus if you have knowledge or love of:
Experience in the nonprofit or social impact sector.
Previous SDR, CSR experience in a SaaS or technology company.
Familiarity with HubSpot or similar CRM tools.

Benefits

Comp & perks

Salary reviews and share options becoming an integral part of our growth and share in the company's success
Goodstack’s Workplace Giving
Private Health Insurance
On Tuesday, lunch is on Goodstack
$300 Brighten your day annual budget
$1,200 Learning & development annual budget
Goodstack library
Paid days off to volunteer for non-profit causes
Paid days to attend conferences
Paid day off on your birthday!
25 days annual leave, plus paid public holidays
Paid sick leave
Paid wellness leave
Flexible working hours
WFH budget upon joining
Ecologi Carbon Offsetting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

salescustomer supportpipeline managementCRM toolsdata tracking

Soft Skills

active listeningstorytellingwritten communicationverbal communicationempathyprofessionalismself-starter mindsetadaptabilitycuriosity