GoodHabitz

Customer Success Manager

• You'll be the go-to mentor for our Customer Success Managers, offering support throughout the entire customer journey—from onboarding to expansions and renewals.
• Get ready to choreograph work processes to perfection, ensuring our regional targets are hit.
• Your coaching prowess will be put to the test as you inspire and drive results from our management team.
• Be the champion of growth within your team, fostering their development and success.
• Become the strategic ally for both clients and your team, helping them conquer their business objectives.
• Energize your team by sharing insights, best practices and industry benchmarks.
• And last but not least, focus on delivering maximum value to our clients to secure those all-important renewals.

Team Lead, Customer Success

Account Executive

• Inspire and Engage: getting potential clients excited about how GoodHabitz can transform their organizations
• Value-Based Selling: show real value through methods like SPICED and Challenger; understand client needs deeply
• Client Meetings and Presentations: present in person or online using impactful stories and insights
• Strategic Consultation: tailor solutions and become a trusted advisor to clients
• Creativity in Selling: innovate sales approach and offer solutions that go above and beyond
• Achieve Targets: consistently beat targets using data-driven strategies

• Act as strategic learning & development partner for national and international clients in the DACH region
• Help customers achieve desired business outcomes and promote engagement with GoodHabitz platform
• Manage onboarding of new customers and co-create action plans
• Initiate and host inspiration sessions for ambassadors and regularly review results
• Evaluate results, identify risks, and explore further business opportunities
• Finalize contract renewals aiming to meet or exceed team and personal goals
• Maintain proactive contact with clients (at least once per quarter) and ensure structural integration of the platform
• Organize evaluation meetings with key stakeholders, manage expectations, and review outcomes based on defined objectives
• Collect customer feedback and share internally to support continuous improvement
• Develop tangible results and success stories and share with colleagues and other organizations
• Own a portfolio while collaborating with the Customer Success team

Product Designer

• Act as an area lead for the UX design team, focusing on service design and improving the full customer journey.
• Own and manage end-to-end projects, leading stakeholders and teams to make confident design decisions.
• Deliver exceptional user experiences across web, mobile, and internal-facing tools, ensuring a consistent and elegant aesthetic.
• Collaborate with user researchers to leverage insights and evidence in your designs.
• Work cross-functionally with Product, Engineering, Customer Success, Sales, and Marketing to align the UX vision across the organization.
• Set the standard of what “good looks like” for the UX design team.
• Update and map user journeys with researchers.
• Lead stakeholder sessions to shape new features for all users.
• Co-lead the dashboard migration and redesign with Engineering.
• Partner with content and format teams to enhance user experiences.
• Launch small-scale experiments to refine features.

Lead UX Designer

Software Engineer

• At GoodHabitz, we are on a mission to transform workplace learning for modern teams and make learning a habit for everyone. As a B2B edtech company, we empower organizations to build a culture of continuous growth through engaging, accessible, and impactful learning experiences. Our platform is evolving into a mobile-first, AI-powered experience — and this role will be instrumental in shaping that future.
• The Role
• Define and communicate the long-term technical vision and roadmap in alignment with company strategy.
• Partner with product, design, and data leaders to ensure engineering efforts accelerate business impact and user value.
• Build and scale a multi-disciplinary engineering organization, nurturing leaders and teams to thrive in a culture of ownership and innovation.
• Drive architectural decisions and infrastructure evolution to support a secure, resilient, and mobile-first platform.
• Champion modern engineering practices, including agile development, platform observability, and data-informed decision-making.
• Serve as a key voice in cross-company strategy discussions, advocating for technical opportunities and trade-offs.
• Foster an environment of continuous learning, inclusion, and excellence across the engineering organization.

Team Lead, Customer Success

Account Executive

Customer Success Manager

Lead UX Designer

Director of Engineering