Compliance Coordinator, Regulatory
Talk To Me Technologies
Customer Experience Representative
GoNetspeed
full-time
Posted on:
Location Type: Office
Location: Phelps • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $20 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the primary point of contact for new and existing customers.
- Deliver exceptional customer care experiences and develop strong customer relationships.
- Support customers with service orders and billing analysis.
- Offer creative resolutions and connect clients with appropriate products and services.
- Provide customer service for all customers and balance multiple, complex, time-sensitive duties.
- Interact with complex database and management systems supporting customers.
- Diffuse difficult customer situations and handle challenging interpersonal situations.
- Improve processes and maintain accurate data management and bookkeeping practices.
Requirements
- Two years of experience in direct or related industry.
- Associate degree in business or a combination of education and experience.
- Interact with complex database and management systems supporting customers.
- Very strong telecommunications skills; able to balance multiple, complex and time sensitive duties.
- Experience in dealing with challenging interpersonal situations using flexibility to create positive change.
- Strong face to face, written and verbal communications skills.
- Experience diffusing difficult customer situations.
- Familiarity with bookkeeping practices and data management.
- Detail-oriented problem solver with experience improving processes.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementbookkeeping practicescustomer servicebilling analysisprocess improvementtelecommunications skills
Soft skills
customer relationship managementinterpersonal skillsproblem solvingflexibilitycommunication skillstime management
Certifications
Associate degree in business
