Golden 1 Credit Union

General

• Responsible for identifying new business opportunities, maintaining member relationships, and developing sales strategies to drive growth.
• Conduct regular one-on-one meetings and other communication to better understand member needs and how we can provide solutions to meet them.
• Serve as an advisor and partner to members, providing guidance on Golden 1’s products and services how they can assist to best deliver them to the member.
• Establish and maintain strategic partnerships with local businesses, center of influence such as CPA’s and attorneys, non-profit organizations, governmental agencies and NGO’s.
• Coordinate joint financial programs, events, and projects to provide solutions and engagement.
• Leverage digital platforms to provide options for member and segment engagement.
• Develop and execute digital communication strategies to promote G1 programs, events, and initiatives.
• Provide a modern image, brand, and culture in all that we do.
• Utilize data analytics to measure the effectiveness of digital outreach efforts and make data-driven decisions to improve engagement. Prepare regular reports on program outcomes, member engagement metrics, impact, and results.
• Collaborate with other departments throughout the enterprise to ensure cohesive messaging and a team approach to member development.

Member Market Development Officer

Loan Processor

• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
• Manage a high volume of inbound and outbound loan-related calls effectively and simultaneously manage loan applications.
• Continuously develop yourself to solve problems and improve department performance.
• Foster a positive work environment by actively listening to and responding to member and co-worker needs with a courteous and helpful attitude.
• Analyze data, research, and collect documentation, and prepare loan documents with minimal errors.
• Obtain and verify required Department of Motor Vehicles (DMV) documentation to properly record the company's lien on loan collateral.
• Collaborate with peers across different departments to carry out key steps in the loan application process.
• Audit various operational documents, including executed loan documents, and reports to ensure proper procedural compliance, accuracy, and authenticity.
• Maintain a working knowledge of Golden 1 lending policies and procedures to ensure compliance.
• Conduct supportive tasks including email correspondence, answering TEAM chat queries, conducting consumer loan fulfillment audits, providing assistance for escalated calls and branch emails.
• Identify and mitigate potential fraud, suspicious activity, and identity theft.
• Conduct member interviews, perform financial calculations and analysis on Proof of Income, and gather information to satisfy loan conditions in order to determine suitability for loan funding.
• Prepare loan documents and send them to members for signing and prepare approved loans for disbursement accordingly.
• Constantly develop critical thinking skills and enhance departmental performance.
• Monitor Outlook emails and TEAM chats efficiently, quickly collaborate in real-time, and respond promptly.
• Participate in video conferencing and online meetings while being comfortable in a virtual office culture.
• Provide effective oral and written communication skills to aid other employees and proactively follow up on member inquiries and concerns via Web Messaging or phone taking care to ensure proper grammar and a professional tone.
• Provide exceptional customer service to Golden 1 members, dealerships, and outside finance companies.
• Perform other tasks as assigned.

Direct Loan Processor

• Maintain knowledge of state and federal laws related to consumer lending
• Manage high volume of inbound and outbound loan-related communications
• Manage an active pipeline of 40-50 applications at any time
• Perform quality control reviews to support loan funding and operational audits
• Collect, analyze, and validate relevant financial and identity documentation
• Foster positive work environment by responding to member and co-worker needs
• Identify, investigate, and mitigate potential fraud and suspicious activity

Direct Loan Processor II

Systems Engineer

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions
• Drives efficient and effective joint business/IT requirements and solution discussions
• Provide high-quality analytical system solutions for key stakeholders
• Collaborates with product owners to create product backlog by using Agile practices
• Leads or participates with the implementation of complex projects as technical subject matter expert

Senior Business Systems Analyst

• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions
• Drives efficient and effective joint business/IT requirements and solution discussions
• Provides high-quality analytical system solutions for key stakeholders
• Proactively identifies software functional gaps and opportunities for improvement
• Collaborates with product owners to create product backlog by using Agile practices
• Creates user stories with relevant acceptance criteria
• Manages administrative functions such as customizations of intricate forms, fields, reports, and create saved searches

Senior Business Systems Analyst – IT, EP Cores

Technical Product Manager

• Develop and execute a comprehensive approach to deliver one or more major products, capabilities, services, or enhancements in accordance with the product roadmap.
• Work with Program Managers, Business Leaders, and cross-functional Scrum team to deliver the product.
• Manage the overall effort to deliver products, capabilities, services, and enhancements using the strategic vision as well as established key performance indicators.
• Understand functionality and determine release sequence.
• Prioritize and maintain the product backlog and perform just-in-time story elaboration with the development team.
• Provide thought leadership, anticipate, and understand business needs, map these needs to external market trends.
• Conduct vision/validate sessions with business stakeholders and formulate investment cases.
• Translate business needs into technical requirements, document and prioritize user stories, and partner with technology delivery teams to drive execution.
• Serve as the voice of the business and partner with business stakeholders in recommending technology solutions to support business needs.
• Clarify and document business requirements.

Technical Product Owner

QA Engineer

• Analyze and review first line monitoring for Payment Operations and Service Operations.
• Maintain excellent knowledge of the Federal Regulations including, but not limited to, Regulation B, Regulation CC, Regulation D, Regulation E, Regulation J, Regulation V, Regulation Z, Anti-money laundering, Anti-money laundering, Federal Reserve Bank, Funds Availability, NACHA Rules and Guidelines, IRS and Franchise Tax Board Rules and Guidelines, and general banking rules.
• Seek reasonable assurance that Payment Operations and Service Operations functional processes create and maintain adequate internal controls through monthly, quarterly, or annual audits and quality assurance tests.
• Serve as point of contact or subject matter expert, investigating and addressing information requests from management and internal departments regarding exception reporting and regulatory compliance.
• Responsible for new project implementation. Work with business owners to create a thorough audit checklist that address regulatory and compliance issues, audit failures, operational gaps, and protect member experiences.
• Assist with updating SecondLook customization request logs. Evaluate and verify software updates and communicate changes to business owners.
• Lead new hire orientation and training of new reviews, respond to team questions, and reinforce best practices. Monitor progress, provide feedback, and develop strategies to ensure training success.
• Responsible for reviewing a statistical sampling of both Payment Operations and Service Operations processes. Utilize department tools and resources to ensure reviews are completed on a timely manner, within the benchmark timeframe, and without sacrificing quality.
• Responsible for monitoring Service Operations calls to ensure deliverance of excellent customer service and adherence to proper documentation practices and customer identification program.
• Process all regulatory and compliance tasks accurately and complete all learning modules within required timeframes.
• Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance.
• Achieve individual daily and monthly production goals, contributing to department benchmarks, metrics, and KPIs.
• Actively participate in team discussions and contribute to department meetings. Engage in company-wide events, fostering and developing interpersonal connections.
• Understand and follow Golden 1's Funds Availability policy and Regulation CC guidelines.
• Develop and maintain internal job aids and training documents. Update quality assurance policies, procedures, and processes in accordance with changes to federal and state regulations, investor guidelines and internal policies and procedures.
• Monitor and confirm management corrective actions that address findings from compliance reviews. Perform follow-up reviews to ensure appropriate actions were taken and desired results achieved.
• Initiate and execute process improvement initiatives. Collaborate with management to identify process inefficiencies, improvements, or waste and submit procedural updates for approval, as needed.
• Perform all other related duties as assigned.

Senior Operations Quality Assurance Specialist

Business Analyst

• Oversee all aspects of the Software Development Lifecycle for custom-built software solutions
• Drive efficient and effective joint requirements and solution discussions with engineering, product, and business stakeholders
• Provide high-quality analytical system solutions and recommendations for key stakeholders
• Proactively identify functional gaps, process improvement opportunities, and risks within software engineering projects
• Collaborate with product owners and Scrum Masters to create and refine product backlogs using Agile practices
• Create user stories, acceptance criteria, and process flows that are clear, testable, and aligned with business value
• Lead or participate as technical subject matter expert in the implementation of complex software projects from inception to completion
• Participate in Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives
• Champion Agile practices and lead continuous improvement initiatives within the engineering team
• Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models for the development team using tools such as Visio, Jira, Confluence, MS Word, Excel, and SharePoint
• Provide Tier 3 application support for internally developed software, including timely resolution of tickets and operational issues
• Troubleshoot issues, assist in triage, assess risk, and serve as an escalation point for incident management
• Manage administrative functions such as customizations of forms, fields, reports, dashboards, workflows, and role-based access management
• Resolve complex engineering requests or issues through effective listening, action, information gathering, and escalation as needed
• Keep users and stakeholders informed on progress and resolution of issues, maintaining alignment with service level agreements
• Collaborate and coordinate with internal technical teams and external partners to address software needs and production issues
• Establish and maintain strong working relationships with engineering, product, and business teams
• Participate in on-call support for critical response to after-hours application impairments or major outages as needed
• Facilitate discovery workshops; own backlog quality; drive acceptance criteria and testability with QA; support capacity planning across sprints/releases
• Lead end-to-end SDLC analysis, process modeling, and data flows; produce decision options with trade-offs; maintain traceability across epics/features/stories
• Own production ticket management for in-scope apps (prioritization, SLAs), participate in war-room triage during outages, and coordinate Tier 3 resolution with engineers and vendors
• Operate within G1 Dedicated Workstreams (cadence, reporting), align backlog to stakeholder councils/prioritization forums, communicate delivery health
• Mentor junior BSAs, uplift analysis practices, and contribute templates/standards (ServiceNow/Miro/Visio) to improve consistency

Senior Software Engineering Business Analyst

IT Support

• Leads IT or enterprise initiatives with moderate to high scope and complexity.
• Drives leaders across the enterprise to deliver value and achieve business strategies and objectives.
• Shapes programs/projects to deliver business value with shorter iterations of project delivery.
• Develops appropriate communication strategies and secures commitment for program/project decisions.
• Sets project expectations and strategy; Ensures the development of organizational change plans and project financials.
• Partners with program/project teams to identify opportunities for creating reusable artifacts.
• Leads project/program teams to identify measurable business value to ensure metrics are gathered and business objectives are realized.
• Identifies and manages interdependencies within projects and programs.
• Develop Request for Proposals (RFP), including business needs and product/service expectations.

Senior Project Manager

Director

• Direct and grow initiatives aimed at home loan production growth, enhancing efficiencies, and improving the overall member experience in home lending.
• Develop, recommend and implement initiatives that improve on our service and delivery capabilities resulting in membership growth, and loan growth.
• Owner of corporate strategic initiatives or programs as assigned by the EVP, Chief Retail Officer. Lead the initiative when appropriate and represent Home Loans, Lending on other assignments Home Loans, Lending is not the business owner or sponsor of.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1 and embracing our mission, vision and core values. Promote a high-performance work culture.
• Develop, prepare, process and analyze reporting that drives increased expectations, growth and results. Participate in and make recommendations for product and service enhancements.
• Direct recruitment initiatives to attract and hire top talent who will elevate our home loan and production capabilities, enhancing the overall member experience.

Director – Lending, Home Loans

Security Analyst

• Lead ongoing vulnerability management activities and identification of potential threats
• Coordinate and direct technology staff in the identification and remediation of system vulnerabilities across the computing environment
• Escalate any immediate and severe issues accordingly to the attention of the Manager – Information Security and appropriate reporting to senior leadership
• Maintain, improve, and develop vendor supported and customized organizational processes supporting information security
• Prepares for and participates in threat hunting and security incident response activities
• Provide consultative support for technical and non-technical Golden 1 projects and initiatives requiring Information Security oversight
• Define and evaluate functional requirements and specifications of security systems for both internal and external business environments
• Monitor, measure, test and report on the effectiveness and efficiency of information security controls
• Recommend new security solutions as well as effective improvements to existing security controls that do not negatively impact business innovation
• Train colleagues on new Tactics, Techniques, and Procedures (TTP) of cyber-attacks and mentor junior teammates
• Keep management updated on outstanding issues that are not resolved in a timely manner

Senior Information Security Analyst

• Support UAT Strategy Development: Assist in developing and refining the UAT strategy
• Test Planning and Execution: Collaborate with project managers and development teams
• Continuous Improvement: Identify areas for improvement in UAT processes
• Stakeholder Communication: Act as a point of contact for UAT-related communications
• Governance and Compliance: Assist in maintaining compliance with regulatory requirements
• Training and Mentorship: Provide guidance and mentorship to junior UAT team members