Senior Software Engineering Business Analyst

Golden 1 Credit Union

Senior Software Engineering Business Analyst supporting Agile Scrum teams in delivering high-quality software solutions. Engaging with stakeholders to translate business needs into effective software designs.

Posted 7/27/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $123,600 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

SDLCServiceNow

About the role

Key responsibilities & impact

Oversee all aspects of the Software Development Lifecycle for custom-built software solutions
Drive efficient and effective joint requirements and solution discussions with engineering, product, and business stakeholders
Provide high-quality analytical system solutions and recommendations for key stakeholders
Proactively identify functional gaps, process improvement opportunities, and risks within software engineering projects
Collaborate with product owners and Scrum Masters to create and refine product backlogs using Agile practices
Create user stories, acceptance criteria, and process flows that are clear, testable, and aligned with business value
Lead or participate as technical subject matter expert in the implementation of complex software projects from inception to completion
Participate in Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives
Champion Agile practices and lead continuous improvement initiatives within the engineering team
Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models for the development team using tools such as Visio, Jira, Confluence, MS Word, Excel, and SharePoint
Provide Tier 3 application support for internally developed software, including timely resolution of tickets and operational issues
Troubleshoot issues, assist in triage, assess risk, and serve as an escalation point for incident management
Manage administrative functions such as customizations of forms, fields, reports, dashboards, workflows, and role-based access management
Resolve complex engineering requests or issues through effective listening, action, information gathering, and escalation as needed
Keep users and stakeholders informed on progress and resolution of issues, maintaining alignment with service level agreements
Collaborate and coordinate with internal technical teams and external partners to address software needs and production issues
Establish and maintain strong working relationships with engineering, product, and business teams
Participate in on-call support for critical response to after-hours application impairments or major outages as needed
Facilitate discovery workshops; own backlog quality; drive acceptance criteria and testability with QA; support capacity planning across sprints/releases
Lead end-to-end SDLC analysis, process modeling, and data flows; produce decision options with trade-offs; maintain traceability across epics/features/stories
Own production ticket management for in-scope apps (prioritization, SLAs), participate in war-room triage during outages, and coordinate Tier 3 resolution with engineers and vendors
Operate within G1 Dedicated Workstreams (cadence, reporting), align backlog to stakeholder councils/prioritization forums, communicate delivery health
Mentor junior BSAs, uplift analysis practices, and contribute templates/standards (ServiceNow/Miro/Visio) to improve consistency

Requirements

What you’ll need

Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or related field required
7+ years experience in software engineering, technical business analysis, product development, and process improvement
Experience working in Agile/Scrum environments is strongly desired
Agile certifications (CSPO, CSM, PMI-ACP) preferred

Benefits

Comp & perks

Comprehensive compensation package
Well-being and work-life balance
Career development and growth
Rewards and recognition
Commitment to Diversity, Equity and Inclusion