Senior Director, Account Executives – Customer Development
Lyra Health
Director, Product Management
GoDaddy
full-time
Posted on:
Location Type: Hybrid
Location: Tempe • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $182,000 - $273,000 per year
Job Level
Lead
About the role
- Lead Strategic Vision: develop and implement the Care portfolio roadmap, reimagining customer interactions through AI to improve engagement and happiness
- Manage Product Portfolio: oversee requirements, prioritization, and resource allocation across AI, CRM, Messaging/Telephony domains
- Drive AI Innovation: guide AI implementation for self-serve chatbots, Guide assist tools, and productivity solutions balancing automation with quality
- Advocate for Customer Needs: collaborate with Care teams to identify challenges and develop solutions improving support and sales functions
- Optimize Through Experimentation: define requirements, test hypotheses, and measure outcomes to enhance customer experience and business results
- Align Cross-Functional Teams: communicate product vision across GoDaddy, build partnerships to secure resources and influence priorities
- Stay Ahead of Trends: monitor AI, contact center technology, and customer support innovation to maintain competitive advantage
- Manage and align teams across specialized areas (AI, Salesforce, CRM, Messaging/Telephony) toward Care business targets
- Contribute to Care team supporting 5,000+ Guides, 1M+ monthly interactions, and $300M+ annual revenue
Requirements
- 10+ years in product management, with focus on digital/AI products
- Proven success leading product maps for customer-facing features
- Extensive experience in experimentation based on strong foundations
- Proficiency in Agile methodologies
- Excellent analytical abilities demonstrating data for decision-making
- Passion for solving customer problems through technology and design
- Contact center product development experience (messaging/telephony) (nice-to-have)
- CRM systems experience (Salesforce, HubSpot) (nice-to-have)
- Software engineering background (nice-to-have)
- Experience with Generative AI technologies (nice-to-have)
- Must live within commuting distance for hybrid role
- Not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands
- GoDaddy is not currently considering candidates in California, Seattle, or NYC
Benefits
- paid time off
- retirement savings (e.g., 401k, pension schemes)
- bonus/incentive eligibility
- equity grants
- participation in our employee stock purchase plan
- competitive health benefits
- other family-friendly benefits including parental leave
- Employee Resource Groups
- benefits vary based on role and location
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementAI implementationAgile methodologiesdata analysiscustomer-facing featuresexperimentationGenerative AI technologiescontact center product developmentCRM systemssoftware engineering
Soft skills
leadershipcollaborationcommunicationanalytical abilitiesproblem-solvingstrategic visionresource allocationinfluencecustomer advocacycross-functional alignment
