Senior Software Engineer, Growth Tech Lead
Stepful
BigQueryPostgresRuby on RailsSQL
Director of Engineering – Agent Software
Decagon
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $350,000 - $450,000 per year
Job Level
Lead
About the role
- Rapidly hire and build out a world class team of engineers and engineering leaders in San Francisco, New York City and London
- Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents
- Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Contribute to team strategy and help define the future of AI customer support agents
Requirements
- Have 5+ years of engineering management experience
- Have 10+ years of industry experience in software engineering
- Ability to drive strategic direction of our Agent Engineering organization while also being able to get into the lowest level of detail as needed to solve key issues
- A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary
- Prior experience working with multi-modal models
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