GM Financial

Product Manager

• Owns the product backlog and end-to-end lifecycle
• Prioritizing secure, scalable features that maximize development output
• Deliver strong business outcomes across all channels
• Work with APIs, cloud platforms, payment vendors, and advanced tools in Payment’s domain
• Manage end-to-end relationships with multiple Payment Service Providers (PSPs)
• Worked closely with PSPs on digital payment flow designs
• Handle PSP escalations and support issues
• Collaborate with PSPs’ technical and product teams
• Analyze and communicate customer requirements
• Drive the development of features like real-time payments,
• Focus on constantly improving processes, products, and services
• Responsible for leading the prioritization of the product backlog in partnership with product management

Product Owner III

Full-stack Engineer

• The SDE II works under limited or no supervisory guidance and consistently delivers on commitments
• The SDE II is expected to demonstrate excellence in the software development practices performed by Scrum teams:
• Developing product features for any or all of the following: data marketplaces, mobile applications, web applications, and API services
• Migrating the product to the public cloud within the team as appropriate
• The SDE II invests in learning and experimentation to expedite cloud implementations
• Using automated pipelines for building, testing, and deploying software packages; continuously improving both the quality and speed of the pipelines
• Contributing to test automation and participating in peer reviews to increase product quality
• Maintaining a production-first mindset focused on scale, uptime, and ability to rapidly triage/resolve production issues
• Investing in our Agile practice to continuously improve product quality, time to market, and team member happiness

Software Development Engineer II

• Demonstrate competency in the software development practices performed by Scrum teams
• Develop product features for any or all of the following: data marketplaces, mobile applications, web applications and API services
• Participate in migration to the public cloud within the team as appropriate
• Contribute to test automation and participating in peer reviews to increase product quality
• Maintain a production-first mindset focused on scale, uptime and ability to rapidly triage/resolve production issues
• Invest in our Agile practice to continuously improve product quality, time to market and team member happiness

Software Development Engineer I

Analyst

• Analyze credit data to determine the degree of risk involved in extending credit.
• Make decisions to approve or deny the extension of credit within set credit authority established by senior management and State/Federal laws.
• Develop sufficient dealer relationships that ensure volume objectives and credit quality.
• Capture automotive finance contracts that meet GM Financial profitability criteria for pricing and performance.
• Ensure compliance with applicable policies and procedures.
• Ensure branch office cooperation with other departments to maximize efficiency within the company.
• Ensure all queues are worked to acceptable service levels.
• Perform outbound telemarketing calls to the dealer customer.
• Conduct joint dealer calls with Dealer Account Representative (DAR) on an as needed basis.
• Ensure proper documentation is received on all deals.
• Negotiate loan terms.
• Communicate clearly and effectively with a wide variety of internal and external people, both in formal and informal circumstances, and where necessary to gain their agreement and acceptance.

Senior Credit Analyst I – Zone C

Insurance

• Selling and/or servicing General Motors Insurance policies while ensuring compliance with company policies and procedures, state and federal laws.
• Provide quotes to customers and convert them to long-term General Motors Insurance customers.
• Assisting customers with their post-sales questions and policy changes via a variety of contact methods.
• Proactively partnering with internal business partners, team leaders, and managers to resolve complex customer issues.
• Expected to perform any tasks assigned as business needs require.

Bilingual Insurance Representative

• Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements
• Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters
• Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed
• Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the General Motors Insurance brand
• Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded, including scheduling appropriate account follow-up to ensure customer expectations are met and the highest level of satisfaction is delivered
• Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty
• Demonstrate a high degree of professional decorum to represent General Motors Insurance in a positive manner
• Execute specialty team processes and strategies as assigned by General Motors Insurance leadership

Insurance Sales and Service Representative – Level I

Underwriter

• Develops internal capabilities for commercial lending to automotive dealerships
• Manages all aspects of commercial credit underwriting for floorplan, term loans, construction loans, and real estate loans
• Develops and implements strategy for field sales support and serves as a point of contact for new credit requests
• Develops commercial lending system strategies and manages implementation
• Provides leadership, coaching, guidance and training for credit analyst development

Manager, Commercial Credit – Underwriting

Recruitment

• Lead end-to-end recruiting for senior technology roles, including but not limited to engineering, data, digital, cybersecurity, and enterprise architecture leadership
• Partner with senior leaders and HR to align hiring with business priorities, leadership gaps, and succession plans
• Build and maintain executive talent pipelines through proactive sourcing and market engagement
• Provide market insights, including talent trends, competitor intelligence, and compensation benchmarking
• Assess candidates for leadership capability, cultural fit, and long-term potential
• Manage the full hiring process, including stakeholder alignment, interviews, offer negotiation, and onboarding support
• Oversee external search partners, ensuring quality and performance standards
• Strengthen recruiting effectiveness by improving tools, processes, and best practices, while coaching team members

Strategic Partner, Talent Acquisition

Risk

• Utilize data exploration and advanced spreadsheet/technical skills to monitor portfolio performance and report results to senior management.
• Summarize findings, develop recommendations and present analyses to management in a clear, concise, convincing, and actionable format.
• Employ best practices of data analysis and validation to ensure data results are accurate.
• Promote innovative ways to visualize and digest complex data.
• Create and maintain organized, efficient, and repeatable processes for monitoring portfolio performance.
• Proactively monitor and report relevant changes in portfolio performance to management.
• Conduct ad hoc research projects incorporating project design, data collection and analysis, summarization of findings, and presentation of results.
• Work directly with internal customers (management) to create/adjust reports to effectively communicate portfolio performance.

Risk Analyst – Portfolio Analytics

Designer

• Shape engaging experiences for AI-driven Chatbots and IVR systems
• Design intuitive dialog flows, validate functionality, and optimize language to ensure seamless interactions utilizing best practices in user-centered design
• Own and continuously improve the overall chatbot/IVR design and user experience, using a variety of metrics and data-driven insights
• Participate across all product phases: discovery, delivery, and iteration
• Lead collaborative design reviews with the product team to ensure user-centric solutions
• Deliver in a fast-paced, collaborative agile environment
• Practice holistic experience design
• Gather a deep understanding of product business requirements, customer behavior, and technical limitations
• Present and advocate for user-centered design and effectively articulate design decisions

Conversation Designer II

• Responsible for managing a portfolio of states and the managers who run them.
• Direct P&L ownership of one or more complex states and may be responsible for launching a new state.
• Provides expert-level product and regulatory knowledge, coaches managers on market knowledge, product judgment, and filing approach.
• Tackle cross-functional, multi-state problems with high ambiguity.
• Anticipate downstream impacts and resolve issues that require coordination across business units.
• Set direction and ensures consistency in product strategy across states.
• Influence prioritization of state and countrywide insurance product initiatives, plan resource allocation and inform financial planning through strong business cases.
• Shape decisions at senior levels by delivering strategic insights and product direction.

AVP, State Product Management

Financial Planning and Analysis

• Analyze financial information and support the execution of secured funding transactions across warehouse and securitization platforms
• Support and help drive the execution of financing transactions
• Analyze competitor financing strategies, financial statements, and collateral/portfolio performance
• Develop and perform ad hoc financial analysis to support transaction structuring and strategic decision-making
• Prepare and contribute to company presentations and external-facing materials (e.g., lender / investor updates)
• Support coordination of financing transaction operational audits with internal teams and company lenders
• Support day-to-day coordination across internal stakeholders and external partners
• Assist with the implementation of regulatory reform initiatives
• Build, maintain, and enhance cash flow models
• Support Corporate Finance data integrity and management
• Prepare ad hoc reporting and analysis for management
• Support leadership with special projects, including trend analysis and research

Financial Analyst – Corporate Finance

Marketing

• The Remarketing Solutions Specialist II manages the sale of retail and lease vehicles at auctions nationwide, aiming to maximize recovery value, minimize losses, and ensure compliance with company policies and legal regulations.
• This role involves developing and improving remarketing programs, building dealer relationships, overseeing auction operations and inventory, monitoring market trends, and coordinating with internal teams to optimize performance and results.

Remarketing Solutions Specialist II

Support Engineer

• The Senior BI and Support Analyst – Originations is a subject matter expert responsible for delivering advanced analytics, reporting, and data insights that support origination strategies and business decisions.
• This role develops and maintains quantitative tools, leads complex data analysis and modeling efforts, partners with IT and business leaders to improve data quality and processes, and provides actionable insights to senior leadership while mentoring junior analysts.

Senior BI and Support Analyst – Originations

Data Analyst

• Validate readiness of Agentic AI use cases for production deployment
• Track deployment success metrics and post-production performance
• Identify gaps between expected vs. actual outcomes
• Define metrics for: Accuracy and response quality, Task completion success rates, Hallucination and failure cases, Latency and throughput
• Build evaluation datasets and validation pipelines
• Analyze: Agent workflows and decisions, Prompt-response chains, Tool usage and orchestration behavior
• Develop observability dashboards using telemetry and logs
• Detect and escalate production issues and anomalies
• Perform root cause analysis on failures and performance issues
• Deliver executive-level reporting on AI system effectiveness
• Provide actionable insights to improve system design and outcomes
• Work closely with: Lead Architects for feasibility alignment AI/ML engineers for model/system improvements Product teams for use case refinement
• Translate technical findings into clear business insights