GM Financial

DevOps Engineer

• Leading the development of a technology architecture for automation services to the IT department, including but not limited to the CI/CD pipeline, Developer Metrics, and Developer Portal
• Effectively manage the GM Financial IT DevOps Automation Solutions organization and related practices, including ensuring an appropriate staffing model and ongoing training and development approach
• Collaborating with various IT departments and software delivery teams to define and implement an effective engagement model that spans the SDLC from solution definition to support
• Create, enhance, implement, and support DevOps, infrastructure and middleware build automation tools
• Define and maintain the GMF SDLC; seek ratification as appropriate from Enterprise Architecture and Stakeholder Teams; lead any training programs related to SDLC
• Advocate and promote AI driven software delivery for all GMF software delivery efforts
• Partner with the GM Financial Cyber Security team to ensure solutions meet GM Financial's Cyber Security policies and requirements
• Define organizational requirements for the resources, structures, and cultural changes necessary to support the DevOps Automation functions
• Promote the DevOps Automation Solution team’s capabilities, outcomes, and results to the organization, including the enterprise's IT and business leaders

VP IT DevOps Automation Solutions

Insurance

• Develop the strategy and execution of state product launches (forms, underwriting, rates/rules) and associated regulatory filings
• Research state legislative and regulatory requirements and advise actions needed to be compliant
• Perform analysis of competitor offerings and pricing
• Work collaboratively with cross-functional teams to execute operational changes
• Communicate business requirements to Technology partners
• Analyze the drivers of P&L (e.g. conversion, average premium, mix of business, retention, loss ratio, loss trend) and develop strategies that improve outcomes
• Develop hypotheses and seek out new ideas and approaches to business issues

State Manager

Technical Program Manager

• Communicate up and down the stack, interacting with executives, engineers and architects, business groups and shared services
• Lead the tech standardization efforts to streamline technology and tools needed to support business need
• Support building the reusable services backlog and help to execute development activities
• Build and develop effective relationships with different product teams to find opportunities for reuse and promote usage of reusable services
• Create an effective lifecycle process for enterprise reusable services and tech standards and think out of the box to deliver more with less resources
• Help document and conduct presentations for technical, business and leadership audiences to promote reusable services and enforce tech standards
• Lead the enterprise reusable services group planning activities across goals, KRs, KPIs etc.
• Assist with change management activities for the team and beyond
• Help design and implement workflows and other automations using low-code tools
• Champion the financials of the tech standards & reusable team, yearly budget, and ongoing financial planning
• Foster a culture of continuous improvement by identifying opportunities for process enhancements and driving operational efficiency within the program

IT Program Manager

Compliance

• Develop compliance, control, risk management, and governance frameworks
• Design compliance, testing, continuous monitoring, self-assessment and validation methodologies
• Perform compliance and risk reviews and document results to allow external reliance
• Understand patterns across risks and issues, ensure understanding by technology leaders and recommend systemic paths to resolution
• Develop, enhance and perform reviews to ensure that major technology initiatives have appropriate controls and risk mitigate activities
• Understand and document the domain technology and process landscape to identify risk levels
• Facilitate identification and resolution of policy and standards gaps and advise leadership on roadmaps for achieving compliance
• Influence technology owners to action through expertise, credibility and escalation
• Assess GRC knowledge gaps, create role-based training and facilitate large-scale training events
• Own a GRC practice (e.g. policy, regulatory, issue management, work practices, etc.) on behalf of the team
• Manage multiple initiatives to successful implementation

IT Compliance Analyst – Lead

Vice President

• Provide direct leadership to systems & sustain manager, solution architects.
• Own the end-to-end delivery, life cycle, performance, and continuous improvement of the platform.
• Partner with IT Shared Services Leadership (Architecture, Infrastructure, Data Management and Cybersecurity) to ensure that platform, project goals, and priorities are established and understood.
• Ensure project-resourcing needs from ‘Discovery to Sustain’ are clearly defined, addressed and understood by all participating parties.
• Successfully deliver complex, multi-project programs through effective management and governance techniques
• Participate in and influence the development and maintenance of architectural standards and IT policies companywide.
• Serve as mentor to Platform Engineers and other team members, where needed.
• Provide effective communications with all key program and project stakeholders throughout the company, regardless of roles.
• Build and sustain a ‘customer-centric’ team that supports business leader’s vision for new business capabilities.
• Ensure overall line management responsibilities are understood and being properly executed by system managers.
• Actively participates in the PMO governance and business-lead steering commitment routines.
• Frequently interact with application business sponsors, product managers/business project owners to ensure that major risks and issues are well understood and managed appropriately; this includes, but is not limited to, maintaining responsibility for hosting and/or participating in all relevant project governance forums.
• Ensure coaching, motivation and development practices for all team members is in place.
• Maintain overall responsibility and accountability for the deliveries, cost, schedule, and quality of all projects in their respective department.
• Ensure accurate reports to executive management regarding progress, issues, risks, and conflict are produced and distributed in a timely manner.
• Ensure team maintains up-to-date knowledge of existing Platform.
• Responsible for supplier management functions; inclusive of contracting and supervising, where applicable, vendor resources.
• Develop and maintain positive relationships with functional business partners and Business Application / Product Owners.
• Possess a thorough understanding of technical concepts required for specialized fields.
• Use appropriate knowledge, creativity and company practices and priorities to obtain solutions to complex problems.
• Ensure that preventative and scheduled maintenance activities are conducted in a timely and efficient manner.
• Ensure that system uptime is in accordance with service level objectives.
• Ensure systems remain compliant with all policies and procedures.
• Participate and support all relevant audit activities; ensure timely development and implementation of action plans to remediate SOX and Non-SOX-related deficiencies.

VP IT Delivery and Deployment – Servicing Platform

• Provide insurance quotes and utilize selling techniques to close sales
• Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies
• Resolve customer complaints and seek management assistance for complaint resolution
• Monitor and maintain a closed loop feedback process to ensure customer requests and expectations are exceeded
• Establish open communication and build professional relationships with other departments
• Execute specialty team processes and strategies as assigned by OnStar Insurance leadership

Insurance Sales and Service Representative I – Bilingual

Salesforce Developer

• Work hands-on with the Salesforce.com platform—developing VisualForce pages, Apex classes, and creating technical documentation.
• Explore and implement new technologies beyond Salesforce, contributing to broader digital transformation efforts.

Salesforce Developer I

• Supervise, coach, and develop a team of regulatory compliance specialists and senior specialists, including performance management and professional development
• Assess training needs and implement compliance education programs for team members and stakeholders
• Oversee end-to-end processes for state and federal regulatory examinations, ensuring timely and accurate responses to inquiries and audit requests
• Act as primary point of contact for regulators
• Review and approve substantive written responses to regulatory and audit requests for clarity, accuracy, and alignment with company standards
• Drive strategic initiatives to strengthen compliance posture and proactively mitigate regulatory risks
• Lead regulatory change impact assessments and implement necessary process updates
• Support AVP in strategic planning, risk assessment, and compliance initiatives
• Assign and prioritize team workload, monitor progress, and ensure deadlines are met
• Identify and implement process improvements to enhance efficiency and effectiveness of examination functions
• Champion system enhancements and automation initiatives to streamline workflows
• Track and report metrics related to examination outcomes, timeliness, and quality
• Develop dashboards for trend analysis and remediation progress reporting to senior leadership
• Foster open communication and collaboration within the team and across functions, including Legal, Internal Audit, Risk Management, and business units
• Participate in or lead special projects, system enhancements, or procedural changes related to regulatory compliance

Regulatory Compliance Examination Manager

• Participate in and lead IT compliance initiatives for GM Financial.
• Provide guidance to management on critical aspects of external and internal audit initiatives.
• Work to improve the overall posture of IT Compliance at GM Financial.
• Develop and implement process improvements, changes or new processes.
• Provide services to IT personnel in the development of policy, standard and process.
• Analyze and interpret audit requests, findings and reports to provide consultation and expert advice on how to formally respond and remediate issues.
• Lead compliance projects across various IT areas.
• Develop and execute compliance reviews to evaluate the effectiveness of general controls and operating processes, including documentation, presentations and action plan remediation assistance.
• Provide consultation and expert advice to management on scope and focus of IT compliance initiatives.
• Escalate to management if appropriate and timely responses to audit issues are not received.
• Negotiate acceptable timeframes to comply with audit findings by interfacing with auditors, IT management and business personnel.
• Identify areas where technology processes need to be established or improved.
• Partner with IT to maintain GMF’s IT risks, controls, policies, standards and action plans in the Governance, Risk, and Compliance system (GRC).

IT Compliance Analyst II – IT Services

Account Manager

• Create actionable growth strategies that focus on expanding the user base, penetrating new markets, and increasing revenue.
• Lead direct-to-consumer acquisition strategy, including affiliate/partner marketing and new channels.
• Develop, refine, and grow a high performing, metrics-driven, customer acquisition funnel.
• Measure and report on the performance of partnership marketing initiatives, optimizing for new customer acquisition growth and CAC.
• Continuously evaluate the performance and ROI of campaigns, adjusting demand tactics and strategy accordingly.
• Design and manage controlled experiments (A/B, Multivariate, etc.) from start to finish.
• Identify, evaluate, and create new strategic partnerships and product opportunities to expand distribution and customer acquisition for our emerging direct lending products.
• Collaborating with product, engineering, and design teams to improve product features and user experience.

Growth Partnerships Lead

• Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
• Coach, mentor, and teach sales and services reps to support their continued growth and improvement
• Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
• Foster and nurture a supportive environment by ensuring necessary steps are taken to correct or eliminate inappropriate behaviors
• Participate in proactive efforts to execute strategies and initiatives to optimize customer experience and department performance
• Serve as an expert resource to representatives and colleagues regarding sales and service processes and procedure, product knowledge, and system use and navigation
• Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
• Support corporate initiatives and facilitate an understanding of business needs to achieve company and department objectives
• Effectively use reward and recognition tools to drive business results and associate satisfaction
• Protect interest of company by ensuring actions of self and others are in compliance with policies and laws
• Use established monitoring systems to QA, monitor, and evaluate performance Generate appropriate actions plans to enhance and improve performance of under-performing representatives
• Execute strategies to ensure workforce objectives are achieved through tracking and monitoring of rep efficiency and schedule adherence
• Identify and implement sales and service strategies that will enhance the customer experience and improve productivity and performance

Insurance Sales and Service Supervisor

Analyst

• The Senior Enterprise Resilience Analyst is responsible for managing a portion of the GM Financial (GMF) Enterprise Resilience Program designed to advise the organization on its management of Resilience risk by supporting risk based management decisions.
• This Team member will contribute and support all areas of ER including but not limited to Policy/Governance, Technology Resilience, Business Resilience, Operational Resilience and Third party resilience.
• Drive and support the implementation of resilience requirements to protect the company from technology disruptions.
• Build and aggregate enterprise data into automated dashboards for tracking resilience posture and remediation progress.
• Translate complex signals into concise briefs for senior leadership.
• Implement and maintain controls and policies to govern application and data resilience requirements.
• Establish procedures for resilience and disaster recovery practices and maintain resilience patterns, configurations, and implementation guidelines for on-premises, Azure, and AWS environments.
• Create and maintain Enterprise Resilience frameworks and documentation per evolving business needs, regulations, and best practices.

Senior Enterprise Resilience Analyst – Technology Resilience

Manager

• **About the role**
• The Manager- Process Excellence supports and develops an industry-leading Lean Six Sigma program designed to train, coach, and certify GMF personnel. In addition, this position leads and manages medium to large strategic cross functional initiatives. Key to this role is the ability to adapt and thrive in a maturing environment leveraging various strategic methodologies to ensure the results exceed expectations. This role is responsible for bringing together expertise from across the enterprise, facilitating change and delivering customer value.
• **In this role you will:**
• - Support the development and delivery of Operational Excellence Training programs including White Belt and Yellow Belt certifications, through day-to-day program management, administration, reporting and basic instructional design
• - Partner with leadership to develop and scale GMF’s Lean Six Sigma and continuous improvement projects
• - Train, certify, and mentor GMF employees through classroom facilitation, and hands-on continuous improvement projects
• - Lead strategic transformation initiatives within the Process Excellence portfolio, establish clear communication, identify and mitigate obstacles and ensure timely completion
• - Champion Business Process Management including guiding groups and or teams through process design, reengineering and opportunity assessments - ensure compliance (department, state and federal regulations)
• - Interact with varying levels of management and departments across the organization, utilize consulting skills to collaborate with stakeholders
• - Advocate needs of the customer and the business, drive the voice of the customer, as well as, the voice of the business
• - Process Re-Engineering experience for a large enterprise wide initiative to support a technical migration overseeing current and future state processes

Manager, Process Excellence

• Support the Cash Management Compliance team in monitoring Cash Management processes and systems for compliance with GM Financial policies, controls and regulatory requirements.
• Support the creation and maintenance of suitable documentation for all relevant processes.
• Provide documentation and support for internal and external audits.
• Maintain Database of procedural documents and job responsibilities for department.
• Review functional and design specifications to ensure KPIs are met.
• Partner with internal teams to identify potential control gaps and work toward creating efficiencies within a robust governance framework.
• Support internal and external Audit inquiries.
• Maintain documentation of Controls monitoring.

Treasury Compliance Analyst I

Solutions Engineer

• Serve as a senior key technical expert across multi‑disciplinary project teams, including AI/ML and cloud initiatives.
• Own roadmaps and strategies for assigned technology domains, with a focus on AI/ML and Generative AI adoption.
• Partner with internal and external stakeholders to understand requirements and deliver needed technical artifacts.
• Design and deliver AI‑powered infrastructure solutions using Azure AI, Databricks, and GenAI frameworks.
• Develop technical strategies and act as SME for AI/ML, cloud, and data architecture throughout solution design and delivery.
• Document infrastructure and AI solution designs to GMF standards and lead them through formal review.
• Contribute to RFP/SOW development and support vendor evaluation for AI and cloud technologies.
• Shape short‑ and long‑term AI and cloud infrastructure strategies across the IT portfolio.
• Advise teams on GMF standards, security requirements, methodologies, and AI/data governance practices.
• Estimate architecture effort and review/approve AI and infrastructure designs for project teams.
• Communicate and validate solution architectures with leadership, executive stakeholders, and enterprise architects.