GM Financial

DevOps Engineer

• Define and evolve release engineering strategies that set the foundation for future development and deployment practices.
• Drive adoption of AI-powered tools (including GitHub Copilot) to enhance developer productivity and improve code quality.
• Contribute to building robust, scalable software solutions while championing best practices in coding, testing, and automation.
• Establish service level objectives (SLOs) and indicators (SLIs) that align with business goals, ensuring resilience and performance.
• Design and implement automated pipelines, security controls, and monitoring solutions to minimize manual intervention and maximize uptime.

Site Reliability Engineer II

Insurance

• Coaches, mentors, develops, and grows team members following Business Process best practices and procedures towards performance improvement and career development
• Provides leadership on fast-moving, complicated improvement projects and act as the primary point of contact for management
• Partners with teams to help identify ways to transform their work and document key opportunities for improvement, set priorities, identify root causes, develop implementation plans and create structure for Process, and Change Management.
• Acts as a trusted advisor, works alongside business and senior leadership to help determine project prioritization to achieve the best results
• Gathers and analyzes large amounts of information quickly to problem solve and drive decision-making effectively across multiple projects simultaneously
• Partners with teams to ensure daily work connects to the overall strategy of the organization
• Ability to move between the granular details to the big picture, aligning details and tasks to support strategic priorities of the organization
• Skilled at facilitating, collaborating and building trusted relationships with cross-functional groups composed of a variety of disciplines, roles and organizational level
• Ability to maintain high quality work standards while managing competing demands
• Collaborates with internal customers, product management, and other technology teams
• Analyze, promote, and ensure compliance with division and department regulatory standards
• Work closely with Customer Engagement Leadership to create a continuous feedback loop and coaching program that will drive elite operational results
• Participate in the development, implementation and maintenance of procedures and templates to assist the evaluation compliance adherence and internal audit

Continuous Improvement Manager

• Provide claims service via various channels to policyholders and third-party customers
• Investigate and resolve medical bills associated with first party injuries in the most complex PIP states
• Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Provide mentoring and training to less experienced First Party Casualty Adjusters
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology

Senior First Party Injury Adjuster

• Own analytics data architecture, including data transform, modeling, and serving layers.
• Partner with Data Governance and IT Architecture to define and enforce data modeling standards (e.g., dimensional, semantic, or metric layers) to support self-service analytics and consistent metrics.
• Lead architectural decisions around cloud data warehouses and ML orchestration frameworks.
• Partner with analytics and business teams to ensure data platform is usable, trusted, and performant, not just technically elegant.
• Establish technical best practices for data quality, lineage, metadata, and governance in collaboration with data governance team.
• Design and operate the ML/AI platform supporting the full model lifecycle (experimentation, training, validation, deployment, and monitoring) in partnership with data science and engineering teams.
• Determine the need and design of feature engineering stores to reduce friction from research to production.
• Design and develop framework for model versioning & end-to-end reproducibility
• Build and operate a CI/CD for ML/AI solution that enables model deployment & monitoring into production systems at scale.
• Collaborate with model governance, cyber security & architecture, privacy, cloud architecture and other stakeholders to maintain enterprise wide MLOps standards
• Set the technical vision and roadmap for analytics and ML platforms aligned to business strategy.
• Make clear trade-offs between build vs. buy, speed vs. scale, and experimentation vs. operational rigor.
• Lead architecture reviews and provide technical guidance on complex initiatives within the data and ML platforms.
• Stay current on evolving data and ML platform technologies and assess relevance pragmatically.
• Lead and mentor senior data engineers, analytics engineers, and ML platform engineers.
• Establish clear technical standards, documentation, and operational practices for the data and ML platforms.
• Collaborate with product, engineering, analytics, security, and infrastructure teams to ensure platform alignment and reliability.
• Influence without authority across teams that depend on the data and ML platform.

AVP Analytics Architecture

Administration

• Assist as a high-level subject matter expert in the day-to-day tasks critical to the team's success
• Focus on the support and implementation of managed file transfer services
• Attend project meetings and assist in gathering and documenting infrastructure and security requirements
• Maintain familiarity with compliance, regulatory and security requirements
• Collaborate with external and internal customers to analyze information needs and functional requirements
• Work independently with attention to detail, organization, and self-starter mentality
• Resolve conflicts between timeline, budget, and scope independently
• Perform with a high level of expertise with limited supervision
• Expertise in maintaining Service Now build/maintain and change queue
• Assist other engineers, technical leads, and management with performance analysis, process improvement, task automation, and systems capacity planning

Global Infrastructure Data Transmission Administrator III

• Provide claims service via various channels to policyholders and third-party customers
• Investigate and resolve medical bills associated with first party injuries
• Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology

First Party Injury Adjuster

Salesforce Developer

• At GM Financial, Senior Principal Engineers are both visionary leaders and hands on builders.
• Principal Engineers work on our hardest problems, help establish technical standards and drive the overall technical architecture, engineering practices, and engineering methodologies for products that delight our customers.
• We are reimagining Employee customer experience in Dealer Originations and rebuilding the platform from grounds up on Salesforce.
• As a technical leader and subject matter expert, the Senior Principal will be a key influencer in rebuilding the platform.
• The Senior Principal will work with leaders in the business and technology to Shape up the overall platform and execution strategy.
• The person in this role is also expected to be an innovative leader and influencer, acting as an avid promoter of product and technology improvements to enhance productivity and performance of the product.
• This person represents GM Financial in the broader community and serve as a de-facto ambassador for the organization.
• It is important for the Senior Principal engineer to follow the industry trends closely and adopt new technologies that provide business value.

Senior Principal Salesforce Developer

• At GM Financial, Technical Principals are both hands-on development and key influencers that help shape the architectural future of our solutions.
• The principal will work with leaders in the business segment to identify initiatives with high impact which drive the business strategy forward.
• The person in this role will be creative, innovative and an avid promoter of process improvement in Salesforce using the appropriate methodologies to enhance productivity and performance of assigned business area.
• The Principal will be a key influencer and lead development engineer in rebuilding the platform.
• The Principal will work with leaders in the business and technology to shape the overall platform and execution strategy.
• The person in this role is also expected to be an experienced innovative leader and influencer within the Salesforce ecosystem (and beyond).
• Nurture a strong internal network by working across the business unit to foster a culture of trust, engagement and integrity
• Drive technical thought-leadership, acting as a change agent and advocate for new methodologies that enable higher levels of business agility and operational excellence.
• Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues and helping managers guide the career growth of their team members.

Principal Salesforce Developer

Analyst

• Facilitate the buyback process on behalf of GM Financial.
• Partner closely with internal business units and external parties to resolve dealer agreement violations.
• Build effective working relationships with other departments and external parties.
• Educate internal and external parties on the GM Financial Dealer Agreement.
• Prepare clear and concise legal documentation on behalf of GM Financial.
• Recognize and recommend improvements to the buyback process.
• Host regularly scheduled meetings with Dealer Services Regional Sales Managers.
• Provide payment posting instructions when buyback monies are received.
• Manage collateral on repossession hold, including coordinating return to dealerships.
• Manage the recourse process by monitoring accounts placed on recourse and escalating them as buybacks when triggers are breached.
• Represent Credit Review in business segment meetings, as needed.

Credit Review Buyback Analyst I

• Analyze commercial credit applications to determine the degree of risk involved in extending credit and make prudent business decisions to approve or deny the extension of credit within established credit authority.
• Some analysis of financial statements, collateral, debt service, personal financial statements and personal cash flow, as applicable to the size and complexity of the commercial transaction.
• Develop and maintain business relationships with dealership personnel that ensure volume objectives and credit quality.
• Effectively maintain consistent purchase policy based on dealer support, portfolio liquidation, and management direction.
• Perform outbound calls to GM dealer body in an effort to educate on GM Financial Commercial products to increase and establish captive relationships.
• Develop and maintain basic knowledge of CVL plans, products and programs.
• Screen appropriate commercial parties to ensure GMF compliance with U.S Patriot Act.
• Ensure all queues are worked to acceptable CVL service levels.
• Support internal and external sales as required to complement sales activities.

Commercial Credit Analyst I

Procurement

• The Senior Procurement Analyst leads complex procurement projects, leveraging analytical and technical expertise to optimize sourcing, contract management, and vendor relationships.
• This role delivers cost savings, drives process improvements, and supports strategic operations in close partnership with business stakeholders.

Senior Procurement Analyst

Product Manager

• If you're driven to get results and would like to collaborate within a growing and fast-paced digital marketing team, then GM Financial may be the right place for you.
• The Product Manager I is responsible for helping drive innovation and continuous improvement within the GM Financial B2C/B2B channels.
• Reporting to the Senior Product Manager, the Product Manager I will help execute key features that help create experiences that exceed customer expectations and meet business objectives.
• You'll work closely with developers, UX designers, marketers, analytics teams and operations leaders.
• You'll be involved in some of GM Financial's key digital customer channels and you'll be recognized as an advocate for putting the customer at the center of everything we do.
• Understand the vision, strategic priorities, and goals of the organization and translate them into a roadmap of features and enhancements.
• Lead backlog prioritization of initiatives and align experiences across channels for optimal business results.
• Perform data analysis on key product metrics to identify customer behavior and improvement opportunities.
• Build and manage communications and relationships with stakeholders contributing to B2C/B2B strategies.
• Prepare product documentation and provide product knowledge and technical expertise to stakeholders.
• Influence high‑level prioritization of initiatives to ensure the best business outcomes.
• Participate in planning for the future direction of B2C/B2B channels and features.
• Influence indirect team members responsible for implementing the product roadmap.

Account Manager

• Provide dealership and internal customer service
• Act as liaison between the GM Financial (GMF) Commercial Lending Services (CLS) and Sales teams
• Coordinate and manage all floorplan account related requests
• Assess potential risk issues and develop appropriate steps to mitigate
• Ensure accurate reporting of findings and corporate compliance
• Maintain contact with dealership personnel and communication with internal/external stakeholders
• Frequent contact with dealer principals and staff, GMF leadership and GM/GMF Sales teams over a geographically assigned portfolio

Commercial Account Manager II

• The Procurement Analyst assists and supports a specific area of supply chain management, e.g., procurement, contracting, sourcing, supplier relationship management, and process development.
• Depending on the Analyst's level of experience, the analyst will be asked to process contracts and purchase agreements for a given category or sub-category.
• The Procurement Analyst is expected to apply existing technology, procedures, principles, and analytical rules to routine assignments.
• The Procurement Analyst works closely with business partners to ensure timely delivery of appropriate solutions and solves problems which typically require the application of technical knowledge, concepts, principles, and analytical rules.
• Contract Management - management of contracts with vendors and includes negotiating the terms and conditions in contracts as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution.
• Sourcing - finding, evaluating, and engaging suppliers of goods and services which includes defining business needs (identify what goods or services are required), market analysis (researching potential suppliers and market conditions), and develop sourcing strategy (deciding on the approach for sourcing - whether it's single-sourcing, multiple-sourcing, etc.)
• Category Management - segmenting spending into areas that contain similar or related products, allowing for a focused approach on categories that offer opportunities for consolidation and efficiencies.
• Vendor Management - managing the interaction with vendors and maintaining good working relationships with the vendors and internal stakeholders to mitigate risks.
• Process Development – drafting and design of processes under specific requirements (quality, cost) and within certain time-frames through defining and describing a sequence of activities that need to be performed to meet the process’s objectives and to produce the process’s desired outcome. Procurement Operations – this involves every activity involved in obtaining the goods and services needed to support daily operations, including sourcing, negotiating terms, purchasing items, and documenting all the steps in the process.

Procurement Analyst

• Provide claims service via various channels to members and third-party customers
• Adjusts moderately complex auto claims involving first and third party injuries to include BI and UM/UIM exposures
• Acquire and apply basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed