FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Contact Center Support Engineer II, Bilingual Spanish
GM FinancialProviding mid-level support for contact center systems at GM Financial. Collaborating with technical teams to enhance customer solutions, focusing on Genesys Cloud and cloud technologies.
Tech Stack
Tools & technologiesAWSAzureCloudPythonSQL
About the role
Key responsibilities & impact- Provides intermediate level support to business units specifically in the areas of Contact Center applications (Genesys Cloud)
- With minimal supervision, coordinate with vendors regarding maintenance, modification, and implementation relating to contact center applications
- Collaborate with development teams and leadership to troubleshoot technical issues and participate in root cause analysis to identify opportunities to improve the customer engagement solution as well as monitoring and alerting
- Develop and implement technical solutions to improve contact center solutions, utilizing cloud-native technologies, chatbots, and API-first architectures
- Maintain technical documentation related to the contact center solutions, utilizing knowledge management tools
- Research, evaluate, and recommend enhancements and solutions
- Adhere to and promote compliance to all GMF policies and procedures
- Promote a cooperative and productive work environment
Requirements
What you’ll need- Intermediate knowledge of CCaaS technology and applications, Genesys Cloud is preferred
- Intermediate knowledge of Cloud technologies, Azure and AWS
- Intermediate knowledge of production processes and/or strategies as they pertain to contact center environments
- Knowledge of best practices in information technology governance and regulatory landscape for financial institutions
- Knowledge of Agile Methodology and Practices
- Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes
- Strong people skills including the ability to interact with employees at all levels
- Excellent written and oral communication skills
- Ability to meet expected delivery dates and the tasks necessary to achieve objectives
- Must be a self-starter and able to manage the investigations function with minimal supervision
- Experience with data visualization concepts and tools
- Good computer skills and conversance in information technology issues
- Intermediate programming skills: Python, Powershell, SQL, APIs preferred
- 2-4 years of experience in designing, developing, deploying, and maintaining contact center solutions required
- High School Diploma or equivalent required
- Bachelor’s Degree in related field or equivalent work experience preferred
Benefits
Comp & perks- 401K matching
- bonding leave for new parents (12 weeks, 100% paid)
- tuition assistance
- training
- GM employee auto discount
- community service pay
- nine company holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Contact Center SolutionsAPI DevelopmentData VisualizationSQL ProgrammingPowershell ProgrammingTechnical DocumentationData AnalysisTroubleshootingRoot Cause AnalysisProduction Processes
Soft Skills
Excellent Communication SkillsStrong People SkillsSelf-StarterCollaborationProblem-Solving