DevOps Engineer
Berkshire Hathaway GUARD Insurance Companies
AzureCloudDNSTerraform
Salary
💰 MYR 4,500 - MYR 6,500 per month
Job Level
Mid-LevelSenior
Tech Stack
AndroidAzureCloudDNSITSMOracleServiceNowTCP/IPVMware
About the role
- Resolve Level 2 incidents and fulfil Service Requests using ITSM platform ServiceNow within SLA.
- Install, configure, diagnose, repair, maintain and upgrade IT hardware and supporting applications to ensure optimal performance.
- Administer and support Windows 10/11, MS Azure Suite (Entra, Defender, Autopilot), PatchMyPC, VMware, Office365, RingCentral Cloud Telephony, Oracle JDEdwards and other Oracle cloud apps.
- Manage and maintain accurate IT hardware, software and licence data for all assets under remit.
- Work with vendors to ensure services and assets are available and delivered in a timely manner.
- Support Dell hardware and peripherals including imaging and support of onsite and remote field-based devices.
- Order, set up and support Apple and Android devices.
- Administer local printer and video conferencing solutions.
- Support Infrastructure Management team to ensure server, communication and infrastructure work is carried out and hardware maintained.
- Test and update local Disaster Recovery plans in line with business needs.
- Define and execute improvement actions; document IT technical guides and contribute to reporting statistics as required.
- Support local, regional and global IT and Information Security projects as required.
- Report to IT Operations Manager, APAC.
Requirements
- 5 years’ relevant experience in IT end user computing and infrastructure support.
- Experience with various versions of Windows Desktop OS (Windows 10/11 preferred).
- Experience with Windows Server, MS Azure Suite and file server management.
- Experience with O365, MS Intune including Entra and Defender (preferably qualified).
- ITIL Foundation preferred.
- Experience with Active Directory.
- Experience with Web Filtering solutions such as Cisco Umbrella.
- Knowledge of comms room daily management.
- Experience with typical desktop software (Bitlocker encryption, browsers, VPN).
- Knowledge of telecoms and unified communication solutions.
- Knowledge of network troubleshooting for PCs and peripherals, configuration management, DNS, DHCP and TCP/IP connectivity.
- Strong understanding of IT Service Management for Incident, Change and Configuration Management.
- Excellent Customer Service skills with proven ability to communicate effectively at all levels and manage stakeholders’ expectations.
- Excellent troubleshooting capabilities.
- Good technical mindset.
- Strong analytical and problem-solving abilities, with good attention to detail.
- Self-starter; ability to take initiative and work independently under minimal supervision.
- Team player with collaborative mindset.
- Experience working in an MNC environment.
