IP Transport Network Engineer
VICTUS Networks
SwitchingTCP/IP
NOC Analyst
DMI (Digital Management, LLC)
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
DNSSwitchingTCP/IP
About the role
- Effectively monitor all devices, platforms and services within a network environment.
- Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively.
- Provide direction, training, and leadership to NOC staff, ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures.
- Assist with managing NOC standard process and procedure documentation.
- Ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs.
- Provide timely, accurate, and effective communication on service impacting incidents.
- Assist with any service-related projects as required.
- Analyze client LANs/WANs, isolate the source of problems, and recommend reconfiguration and implementation of new network hardware to increase performance.
- Modify command language programs and network start up files, assign/reassign network device logical, and participate in load balancing efforts throughout the network to achieve optimum device utilization and performance.
- Troubleshoot network/user problems and present resolutions for implementation.
- Prepare a variety of network resource reports.
Requirements
- Associate's Degree in Computer Science, Information Systems, Engineering or related field OR two (2) years of college study in those fields.
- Two (2) additional years of specialized experience may be substituted for the required education.
- At least two (2) years of experience in a computer-related field.
- At least one (1) year of specialized experience in data communications engineering, data communications hardware or software analysis, network administration or management, data communications equipment installation and maintenance, or computer systems administration and management.
- Experience with SNMP and RMON based software products.
- Knowledge of Ethernet, FDDI and high-speed WANs and routers.
- Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion).
- Understanding of DNS / how it functions and how it’s used.
- CLI (Command Line Interface) and SSH Client (e.g. PuTTY) experience.
- Experience with any service desk/ticketing system (e.g. Maximo).
- Familiarity with Cisco TACACS, Aruba ClearPass.
- Microsoft Active Directory knowledge.
- Fundamental MS Office Suite, Windows/other OS, SharePoint knowledge.
- Cisco switching and routing fundamentals; TCP/IP stack fundamentals.
- CCNA Routing and Switching Certification is preferred.
- Fundamental WiFi troubleshooting skills.
- Ticketing systems: use / workflow / change management / incident management.
- Ability and willingness to answer and troubleshoot over the phone.
- Ability to multitask, prioritize work, work independently, focus and respond with appropriate urgency.
- Ability to handle stressful situations (e.g., when network is down).
- Willingness to learn and improve skills; good communication skills; attention to detail is critical.
- 3rd Shift (Schedule subject to change).
- Min Citizenship Status Required: Must be an US Citizen.
- No physical requirement needed for this position.
