GlobalPeopleTransitions

Administration

• Responsible for the efficient administration and management of the SAP BTP platform
• Ensure secure and smooth deployments using SAP BTP CI/CD, SAP Cloud TMS, and SAP Cloud ALM
• Configure, maintain, and operate SAP BTP runtimes
• Manage SAP BTP security and authorization services
• Troubleshoot platform issues using tools like SAP BTP CLI, SAP Cloud Connector, and SAP Gateway
• Monitor platform performance and costs proactively
• Define and maintain platform guidelines, processes, and best practices

SAP BTP Platform Administrator

Manager

• Supporting the management of defects throughout their lifecycle — from identification and classification through to resolution and closure
• Reviewing for completeness and quality — ensuring expected/actual results, screenshots and steps to reproduce are properly documented
• Checking for duplicate defects and ensuring correct severity and priority classification
• Supporting daily defect resolution calls by preparing defect lists and tracking action items
• Monitoring defect status and following up with assignees to ensure timely resolution
• Collecting and consolidating defect metrics for regular status reporting
• Ensuring correct linkage between defects and test cases for traceability
• Coordinating between the parties involved in defect resolution
• Participating in Agile ceremonies and understanding how defects feed into sprint backlogs

Junior Operational Defect Manager

• Supporting the administration of the testing tool landscape, including user and role management, project setup and basic configuration
• Handling tool access requests and ensuring compliance with security and data protection standards
• Providing first- and second-level technical support to test managers, defect managers, the Test Factory and business testers for tool-related issues
• Maintaining tool documentation, user guides and training materials
• Assisting with tool integration monitoring, ensuring connections between test management, ITSM, reporting and other enterprise platforms function reliably
• Maintaining project structures, folder configurations and templates within the tools
• Supporting licence management and access compliance tracking
• Collaborating with infrastructure teams on environment provisioning and basic maintenance tasks

Junior Application Manager

Supply Chain

• Ügyfélcsapatok támogatása a kiadási/tesztelési eszközök és folyamatok vonatkozásában
• Tesztkörnyezet előkészítése és hibakezelés koordinálása

Release & Test Operations Enabler, Supply Chain

Business Analyst

• Üzleti folyamatok elemzése és optimalizálása a termék felelősével, globális folyamat tulajdonosokkal és belső érintettekkel szoros együttműködésben
• Folyamatfejlesztések vezetése globális harmonizáció és hatékonyság növelése érdekében
• Üzleti igények világos produktumkövetelményekre való fordítása és az érintettekkel való finomítása
• Üzleti és technikai érintettek közötti kommunikáció elősegítése

• Analyse and optimise business processes in close alignment with Product Owner, Global Process Owners and internal stakeholders
• Drive process improvements, aiming for global harmonisation and increased efficiency
• Translate business needs into clear product requirements and refine them with stakeholders
• Collaborate closely with Product Owners, developers, and users to ensure a shared understanding of requirements
• Define and maintain the Definition of Ready with the Product Owner and support the Definition of Done
• Facilitate communication between business and technical stakeholders
• Identify improvement opportunities and develop solution concepts to enhance user experience
• Support the design of organizational structures, master data models, and system integrations
• Contribute to product delivery and continuous improvement initiatives
• Create decision papers and support prioritisation and budgeting processes
• Maintain and evolve documentation and knowledge bases

Architect

• Define technical architecture and deployment guardrails for releases/cutovers to ensure consistent, buildable, deployable, and supportable execution
• Translate release/cutover concepts into technical feasibility: data-load approach, dependencies, interfaces, integration patterns, and technical sequencing
• Ensure rollback/fallback readiness at technical level (where and how reversibility/contingency is supported)
• Evaluate and communicate technical risks for releases/cutover windows (e.g., transport/dependency constraints, environment readiness, compatibility)
• Provide technical guidance to Release Manager / Cutover Lead / Cutover Coordinator for architecture-consistent decisions and stage-gate readiness

Technical Release and Deployment Architect

• Managing the full defect lifecycle from identification, classification and triage through to resolution, verification and closure
• Performing functional analysis to distinguish genuine software defects from test case issues, environment problems or configuration gaps
• Managing the prioritised defect list, identifying and escalating highest-impact defects
• Identifying the correct assignees for defect resolution and detecting defect clusters across related areas
• Governing defect quality, ensuring testers raise defects with consistent standards, correct classification and sufficient documentation
• Setting up, coordinating and moderating defect resolution across all parties
• Monitoring defect KPIs (ageing, resolution time, reopen rates, severity distribution) and providing regular defect status reports
• Driving defect trend analysis to identify systemic issues and feed findings back into development and testing improvement
• Providing training and guidance to testers on correct defect handling methodology

Operational Defect Manager

• Leading the defect management function across multiple release streams
• Supporting post-go-live hypercare activities — gathering and analysing production incidents
• Collaborating with the Test Factory to improve test suites
• Defining and evolving defect management processes, severity definitions, and escalation procedures
• Governing defect management standards across all parties
• Providing training on correct defect handling methodology
• Driving continuous improvement in the defect management environment
• Representing defect management in cross-organisational steering committees

Senior Operational Defect Manager

Technical Release & Deployment Architect

• Owning and administering the testing tool landscape
• Managing user access, roles and permissions across all testing tools
• Ensuring reliable tool integrations between test management, ITSM, CI/CD, test automation, business process modelling and reporting platforms
• Designing and enforcing standardised workflows, field configurations and reporting templates across projects and releases
• Evaluating and piloting new testing tools — leading RFP processes, vendor demos and proof-of-concept execution
• Providing L2/L3 technical support and acting as the escalation point for complex tool-related issues
• Managing tool licences, vendor relationships and total cost of ownership analysis
• Driving tool landscape optimisation
• Maintaining processes for test management and defect management within the tools, aligned with the enterprise test framework
• Collaborating with infrastructure teams for server maintenance, upgrades and environment provisioning
• Driving tool-related improvements through the continuous improvement process

Senior Application Manager

• Plan and coordinate releases end-to-end across agile delivery cycles and waterfall-near milestone/approval phases
• Define and coordinate release scope, timelines, dependencies, and the required governance steps (reviews, sign-offs, stage gates)
• Own and coordinate release communication including release artifacts (e.g., release notes/bulletins, governance decks) and stakeholder alignment
• Coordinate operational handovers for deployment / cutover / go-live, ensuring release readiness is achieved before execution
• Lead or support hypercare governance after go-live (entry/exit readiness, escalation expectations, reporting rhythm)
• Ensure transparency via status, risks, and decisions, and maintain consistency between planning tools and ITSM/change artifacts

Release Manager

• Owning and administering the testing tool landscape
• Managing user access, roles and permissions across all testing tools — supporting the different needs of test managers, defect managers, the Test Factory and business testers
• Ensuring reliable tool integrations between test management, ITSM, CI/CD, test automation, business process modelling and reporting platforms
• Designing and enforcing standardised workflows, field configurations and reporting templates across projects and releases
• Evaluating and piloting new testing tools — leading RFP processes, vendor demos and proof-of-concept execution
• Providing L2/L3 technical support and acting as the escalation point for complex tool-related issues
• Managing tool licences, vendor relationships and total cost of ownership analysis
• Driving tool landscape optimisation
• Maintaining processes for test management and defect management within the tools, aligned with the enterprise test framework
• Collaborating with infrastructure teams for server maintenance, upgrades and environment provisioning
• Driving tool-related improvements through the continuous improvement process