Operational Defect Manager

GlobalPeopleTransitions

Operational Defect Manager overseeing full defect lifecycle management and ensuring resolution in IT sector. Collaborating with teams globally on defect quality and analysis for improvements.

Posted 6/4/2026full-timeDebrecen • 🇭🇺 HungaryMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPServiceNow

About the role

Key responsibilities & impact

Managing the full defect lifecycle from identification, classification and triage through to resolution, verification and closure
Performing functional analysis to distinguish genuine software defects from test case issues, environment problems or configuration gaps
Managing the prioritised defect list, identifying and escalating highest-impact defects
Identifying the correct assignees for defect resolution and detecting defect clusters across related areas
Governing defect quality, ensuring testers raise defects with consistent standards, correct classification and sufficient documentation
Setting up, coordinating and moderating defect resolution across all parties
Monitoring defect KPIs (ageing, resolution time, reopen rates, severity distribution) and providing regular defect status reports
Driving defect trend analysis to identify systemic issues and feed findings back into development and testing improvement
Providing training and guidance to testers on correct defect handling methodology

Requirements

What you’ll need

Strong analytical and problem-solving skills and ability to assess functional impacts across integrated systems
Excellent coordination and communication skills for cross-team defect triage involving technical and business stakeholders
Solid experience with defect/issue tracking tools (e.g. ALM, Jira or ServiceNow)
Good command of written and spoken English
Nice-to-have: ISTQB Foundation Level certification
Experience in ERP-centric environments (e.g. SAP S/4HANA)
ITIL v4 practitioner: Problem Management, Change Enablement
Agile/Scrum practitioner

Benefits

Comp & perks

In our international team you can work with our colleagues from all over the world
We develop our own product and focus on high-quality, stable solutions
We are committed to build up teams where trust and honest communication are essentials to our daily work
Regular salary increase, we follow the inflation and reward loyalty
Continuous learning opportunities though our own e-learning platform and internal teams
Flexible working hours with home office possibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

defect lifecycle managementfunctional analysisdefect classificationdefect resolutiondefect trend analysisdefect handling methodologyKPI monitoringsystemic issue identificationAgileScrum

Soft Skills

analytical skillsproblem-solving skillscoordination skillscommunication skillscross-team collaborationtrainingguidance

Certifications

ISTQB Foundation LevelITIL v4 practitioner