Junior Operational Defect Manager

GlobalPeopleTransitions

Junior Operational Defect Manager supporting defect management lifecycle for an international team at ALDI. Focused on quality assurance and communication within software development projects.

Posted 6/4/2026full-timePécs • 🇭🇺 HungaryJuniorWebsite

Tech Stack

Tools & technologies

ERPITSMServiceNow

About the role

Key responsibilities & impact

Supporting the management of defects throughout their lifecycle — from identification and classification through to resolution and closure
Reviewing for completeness and quality — ensuring expected/actual results, screenshots and steps to reproduce are properly documented
Checking for duplicate defects and ensuring correct severity and priority classification
Supporting daily defect resolution calls by preparing defect lists and tracking action items
Monitoring defect status and following up with assignees to ensure timely resolution
Collecting and consolidating defect metrics for regular status reporting
Ensuring correct linkage between defects and test cases for traceability
Coordinating between the parties involved in defect resolution
Participating in Agile ceremonies and understanding how defects feed into sprint backlogs

Requirements

What you’ll need

Analytical mindset and attention to detail
Good communication skills and willingness to work in international, distributed teams
First experience with defect/issue tracking tools (e.g. ALM, Jira or ServiceNow) is a plus
Understanding of software development and testing lifecycles
Good command of written and spoken English
ISTQB Foundation Level certification (nice-to-have)
Initial experience with ITSM processes (Incident Management) (nice-to-have)
First exposure to ERP systems or integrated application landscapes (nice-to-have)
ITIL v4 Foundation: Incident Management and basic Problem Management awareness (nice-to-have)

Benefits

Comp & perks

In our international team you can work with our colleagues from all over the world
We develop our own product and focus on high-quality, stable solutions
We are committed to build up teams where trust and honest communication are essentials to our daily work
Regular salary increase, we follow the inflation and reward loyalty
Continuous learning opportunities though our own e-learning platform and internal teams
Flexible working hours with home office possibility

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

defect managementdefect trackingsoftware testing lifecycleITSM processesAgile methodologymetrics collectiontraceabilityincident managementproblem management

Soft Skills

analytical mindsetattention to detailcommunication skillsteam collaborationwillingness to work in distributed teams

Certifications

ISTQB Foundation LevelITIL v4 Foundation