Paid Social Director (Retail Brand)
Jump 450
Senior Product Operations Manager
Global Payments Inc.
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteJob Level
Senior
About the role
- Tool Management: Evaluate, select, and implement tools for various product development stages (e.g., intake, roadmapping, prototyping, goals, etc). Ensure tools are efficient, scalable, and integrate well with existing systems. Organize, distribute and present data from the tools such as burn down charts, roadmaps and reporting. Manage tool licenses, subscriptions, and user access. Stay up-to-date on emerging tools and technologies that could benefit and progress the Core Payment strategies. Work with Product Operations Analyst to identify gaps in existing tools that impact analytics needed.
- Process Optimization: Operationalize the Product Operating Model and ensure teams are working through the defined delivery path (ex: gates for decision making, review meetings, etc) Create and refine processes to get to the right outcomes faster. Ensure consistency and adherence to established processes.
- Communication and Collaboration: Communicate product tool updates and best practices to product teams. Facilitate collaboration and knowledge sharing among product teams. Serve as a point of contact for product tool-related issues.
Requirements
- 5+ years of experience in product management, product operations or program management within a product-led organization
- Deep understanding of product operating models and modern product management methodologies (e.g., customer discovery, empowered teams, outcome-based roadmaps)
- Strong stakeholder management skills with the ability to influence at all levels of the organization — including executives
- Experience defining and measuring KPIs to assess program success and drive continuous improvement
- Must be able to navigate a changing business landscape and influence others
- Proficient in Jira, Jira Product Discovery, Pendo, Confluence, Office 365
- Move Willingness to travel 10-15%
- At this time, we are unable to offer visa or STEP OPT sponsorship for this position.
- Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration or STEP OPT sponsorship.)
