Global Industrial Company

Support Engineer

• Support users in our office space as well as remote support for our other office operations.
• Provide support services for our office staff as well as our warehouse facilities.

IT Support Technician

Customer Support

• Answer a high volume of incoming emails, calls, provide active listening to customer issues, and provide requested updated information.
• Schedule service appointments and dispatch the appropriate service professionals to job sites efficiently.
• Maintain organized customer files, record service requests, and manage billing and invoicing information.
• Constantly communicate with customers, mobile crews to relay work orders, messages, and updates.
• Address customer questions, resolve issues as they arise, and handle unexpected problems that impact service delivery.
• Accurate, and continuous efforts towards streamlining routes of your respective crews.
• Maintaining and constant updating of customer portals, or direct communication lines as needed.

Customer Service Dispatcher

Sales Development Rep

• Proactively reach out to smaller existing accounts to identify new business opportunities
• Grow business by uncovering, managing, and closing opportunities
• Create awareness of the Global value proposition and Global Exclusive Brands and products
• Effectively develop and manage your sales plan
• Deliver exceptional customer experience by understanding client needs and providing tailored solutions
• Build trust and credibility with clients by helping customers find solutions for their business needs
• Provide support, information, and guidance by researching and recommending new solutions
• Maintain accurate records of activities, opportunities, and customer interactions in Salesforce
• Meet or exceed monthly and quarterly activity and pipeline generation targets

Sales Development Representative

• Own the entire interaction with customer and provide total resolution for their needs.
• Communicate with customers over phone, email and chat, addressing both customer service and inbound concerns.
• Investigate and resolve customer inquiries related to their orders or shipments.
• Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
• Provide product information, estimated time of delivery.
• Update systems and document all interactions with customers, associates, and partners.
• Help customers navigate Company’s website and online ordering.
• Be an expert on Global Industrial’s products and solutions helping the customer by creating Quotes and placing Orders as per customers’ requirements.
• Provides pricing and availability of our product to customers.
• Requests and coordinates discounted prices on orders.
• Inputs all sales orders as a result of customer negotiations.
• Sells additional product through suggestive selling techniques.
• Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes.

Customer Experience Specialist

Sales

• Provide day-to-day administrative support to the Outbound Sales organization and cross-functional teams including Sales Enablement, Training, Marketing, and Sales Leadership.
• Act as a liaison between Sales, Vendors, and internal teams to obtain product information and availability.
• Support SPP Supplier Management, including: Coordination and support for onsite supplier shows, participation in team strategy meetings and ongoing communication with the Product Team.
• Provide comprehensive sales reporting, including: Regional KPIs, scorecards, and attainment reporting, wins tracking, E‑Procurement tracking and ad hoc reporting requests from the Sales Team.

Sales Assistant

Account Manager

• Grow and manage assigned large National Accounts: Fortune 500 Companies
• Calling on high level decision makers to increase share of wallet for Global Industrial product lines.
• Negotiate long term agreements that provide sustainable growth and business predictability
• Provide and communicate ROI and other metrics to demonstrate long term value, quality, and service to the customer
• Network across the customer hierarchy to Manage all phases of the sales cycle and Customer Account Management – including strategic account planning with the aligned Strategic Account Manager, aid in development and commercialization of new items and execution of daily tactical activities such as:, category expansion,
• Work closely with internal and external cross-functional stakeholders to ensure mutual needs are met
• Work closely with Marketing, Merchandising and Sales Management on programs, pricing, and long-term planning to drive sustainable growth and long-term agreements.
• Ability to think analytically, creatively, and independently with excellent problem-solving skills
• Use data to create useful insights including product gap opportunities
• Compile and analyze daily, weekly, monthly and annual sales data to forecast and prepare long-term potential sales growth opportunities
• Able to travel up to 40% to visit customer sites, and plants, attend meetings/training, and/or participate in trade shows/events

National Account Manager – Reseller

Learning and Development

• Responsible for leading large and small training sessions across the distribution center for safety, quality and process adherence.
• Responsibilities include training, coaching, and revising training material to support warehouse departmental objectives.
• The L&D Trainer will manage all training records, local training matrix, and cross training metrics.
• Responsible for having a working knowledge of all distribution center positions and duties.
• Responsible for classroom and initial hands-on technical training of all non-exempt DC employees in all aspects of their position.
• Responsible for the development of or assisting with the development of technical training materials, Work Instructions (WI), Standard Operating Procedures (SOP), Best Method Guides and the maintenance of all technical training and SOPs.
• Responsible for SOP validation and on-floor observations –partner with Operations to ensure process execution and SOP’s are aligned.
• Creates hands-on facilitators guides, modules, test and quizzes for all existing and new associates.
• Facilitate classroom and on the floor training on processes, systems, safety, and ergonomic techniques.
• In-depth knowledge of local warehouse training and cross training needs.
• Develop and maintain training tools, including worksheets, templates, matrix, and reports.
• Be the subject matter expert on the work instructions related to your training alongside your trainees as required.
• Facilitates delivery of training material to all new and existing associates.
• Provides individual coaching and motivation to trainees on progress and performance.
• Ensures a seamless transition from training to the live production floor.
• Coaches and reinforces front-line employees and leadership in applying skills learned in training.
• Work as a team with all members of the operation to meet company training and quality goals.
• Provide reporting on effectiveness and progress of the training experience, and offer recommendations for improvements.
• Work to continually improve attrition and reduce turnover with thorough training programs.
• Other tasks as assigned.

Learning and Development Trainer

Accountant

• Reconciling subledger to general ledger account balances
• Preparation of account reconciliations using Blackline Reconciliation tool (including monthly bank reconciliations, prepaids, accrueds, expenses, etc.)
• Preparing financial statements
• Performing monthly balance sheet, income statement and changes in financial position/budget variance analyses
• Assisting in the preparation of annual footnote disclosures
• Monthly reconciliation of intercompany balances
• Knowledge of foreign currency transactions and translation
• Program Administrator for Pcard transactions
• Backup to System Administrator for Pcards

Senior Accountant

Pricing Analyst

• Provide fact-based analyses of pricing activity utilizing modeling and ad-hoc approaches to identify actionable opportunities, develop ideas and make recommendations for optimal financial performance.
• Present verbal and written reports providing pricing recommendations and outcomes to all mid-level and senior-level managers of the organization.
• Develop effective relationships with multiple functions within the organization.
• Lead special projects that impact the entire Pricing Team and benefit the Company.

Pricing Analyst Intern

Human Resources

• Design and execute global talent management programs, including succession planning, career development, and leadership readiness.
• Partner with business leaders to identify high-potential employees and create development plans aligned with future business needs.
• Drive performance enablement processes that foster accountability and continuous improvement.
• Collaborate with Learning & Development to deliver technical and leadership training programs globally.
• Forecast workforce needs based on business growth, operational priorities, and market trends.
• Develop strategies to address talent gaps and mitigate retention risks.
• Use data-driven insights to measure program effectiveness and inform talent decisions.
• Provide global reporting on recruitment metrics, succession readiness, and engagement trends.
• Lead and mentor a global team of talent professionals.
• Partner with HR Business Partners and senior executives to align talent strategies with organizational goals.

Director, Global Talent Management

• Support Product Management strategic initiatives to grow categories and achieve company sales and profit objectives
• Advocate for the voice of the customer and help guide internal teams through all changes and iterations of the product data with a high focus on creating the best possible experience for our customers
• Look for process improvements to help make changes across the organization while looking to improve our overall customer experience
• Execute projects by working with Product Managers, IT developers, Digital Merchandising, Warehouse Operations, Purchasing and other stakeholders
• Assist Product Managers with all elements of supplier relationships
• Initiate line reviews and utilize cross functional resources to enhance content to meet product standards, identify pattern and trends and proactively present solutions to Product Managers
• Create, update, and maintain documentation around processes and procedures
• Provide ongoing support to sales for large bid opportunities and solutions
• Continually monitor the financial performance of the assigned product lines to ensure there is constant feedback into the success of the product line strategy and execution.
• Assist with internal data collection and analysis to support department projects

Support Specialist, Product Operations

Supply Chain

• Analyze inventory levels, turns, aging, and demand patterns across products, locations, and suppliers.
• Identify surplus, low-velocity, and at-risk inventory and quantify financial impact to working capital and margin.
• Develop and maintain inventory KPIs and dashboards (e.g., turns, days of supply, fill rate, aging, forecast accuracy).
• Perform root-cause analysis on inventory imbalances, including forecast error, lead time assumptions, MOQ constraints, and demand variability.
• Review inventory levels and replenishment signals using cloud-based planning tools, translating insights into data-driven recommendations that inform purchasing decisions.
• Partner with Product Management, Sales, Demand Planning, and Purchasing to improve demand forecasts and replenishment strategies.
• Monitor forecast accuracy and bias; recommend improvements to planning assumptions and parameters.
• Coordinate returns with suppliers for slow moving SKUs to reduce excess inventory levels and improve turns.
• Support new product introductions and product lifecycle planning to minimize inventory risk.
• Translate inventory performance into clear financial outcomes (cash usage, carrying cost, write-down risk)
• Support Finance with inventory valuation analysis, reserves, and period-end reporting.
• Build scenarios and business cases to support inventory reduction and service-level improvement initiatives.
• Track and report progress against inventory, service, and working capital targets.
• Act as a data-driven partner to Product Management, Sales, Operations, Purchasing, and Finance.
• Challenge demand and stocking assumptions using facts and analysis.
• Support S&OP / IBP processes with inventory insights and recommendations.
• Influence decision-making without direct authority.
• Work with warehouse operations teams to root cause inventory discrepancies across the distribution network.
• Coordinate promotional initiatives with Marketing to expedite the depletion of discontinued and slow-moving SKUs.
• Identify gaps and inefficiencies in inventory planning processes, data quality, and execution.
• Support ERP, planning tool, or BI enhancements related to inventory management
• Document best practices and standard operating procedures.
• Develop process improvement plans across the operations teams to enhance the inventory management, planning tools, and reporting capabilities.

Inventory Analyst

Business Development Rep

• Make a high volume (80+) of outbound sales calls to a variety of existing and potential customers
• Minimum of three hours of outbound talk time per day
• 5 pipeline entries per day
• Meet your period quota
• Effectively present ALL appropriate Global products and services to your customers
• Build an effective pipeline to support meeting your quota objective
• Drive 30% of the businesses total revenue on-line
• Develop relationships with unassigned accounts that have multiple purchases with Global
• Further develop current low volume customers
• Identify new accounts not doing business with Global
• Create brand awareness of the Global value proposition
• Effectively develop and manage your sales plan by setting daily/weekly/monthly goals and objectives, prioritizing tasks, utilizing your time effectively and efficiently, and taking full advantage of available resources
• Utilize sales planning tools and the pipeline management process to obtain business objectives and goals
• Drive web adaption
• Build trust and credibility with clients
• Assist your customer with finding solutions that will help them achieve their goals and added value
• Provide support, information, and guidance by researching and recommending new profit and service improvements
• Position yourself for new opportunities through networking and identify cross selling and up selling opportunities
• Understanding of Global Equipment Company industry and products
• Stay abreast of industry trends
• Utilize internal resources to gather information regarding new product offerings
• Effective verbal communication skills, e.g. speaking clearly, listening attentively, building rapport
• Ability to write clearly and succinctly in a variety of communication settings, e.g. business letters and emails
• Ability to effectively persuade by asking intelligent business questions to determine customer needs

Resale Account Development Associate

• Design and implement sales forecasting, planning and budgeting processes.
• Provide insight to larger team on trends and errors and provide innovative business solutions.
• Review various processes including sales compensation planning, sales new hire onboarding & training, and our North America Sales Forecasting process.
• Research and analyze current processes and present formal recommendations for improvements.
• Perform trend analysis and present findings.

Sales Intern

Procurement

• Complete Merchandising training program to understand the roles and responsibilities of Category Management, Merchandise Operations, Digital Merchandising and Private Brands.
• Will report full time into a Director of Category Management upon the completion of the training program. Responsible to learn, execute and build proficiency in the fundamental tasks and workflow for Category Management (sku set-up, vendor communication and follow-up, coordinating NPI’s and marketing promotions for the division, price reviews and sku matching, etc.
• Supports Manager with overall business initiatives and tasks to achieve budgeted goals and initiatives.
• Maintains strong, effective relationships with Category Managers, cross-functional teams and Vendors.
• Effectively works with cross-functional teams to execute business initiates through strong partnership and communication
• Organizational skills and the ability to multi-task is essential.
• Data analytics skills to begin to analyze the business and understand trends, opportunities and issues.
• Works closely with Cross-Functional team to execute current business tactics