Customer Experience Specialist
Global Industrial Company
full-time
Posted on:
Location Type: Office
Location: Richmond Hill • Canada
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About the role
- Own the entire interaction with customer and provide total resolution for their needs.
- Communicate with customers over phone, email and chat, addressing both customer service and inbound concerns.
- Investigate and resolve customer inquiries related to their orders or shipments.
- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.
- Provide product information, estimated time of delivery.
- Update systems and document all interactions with customers, associates, and partners.
- Help customers navigate Company’s website and online ordering.
- Be an expert on Global Industrial’s products and solutions helping the customer by creating Quotes and placing Orders as per customers’ requirements.
- Provides pricing and availability of our product to customers.
- Requests and coordinates discounted prices on orders.
- Inputs all sales orders as a result of customer negotiations.
- Sells additional product through suggestive selling techniques.
- Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes.
Requirements
- 5+ years previous experience as sales and/or customer service representative
- High school diploma or GED
- Experience in a performance-based or metric-driven environment
Benefits
- Equal employment opportunities
- Prohibits discrimination and harassment of any type
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationproblem-solvingnegotiationsuggestive sellingcollaborationtroubleshootingbilling assistanceorder managementinventory management
Certifications
high school diplomaGED