Customer Service Dispatcher
Global Industrial Company
full-time
Posted on:
Location Type: Office
Location: Kentwood • Missouri • United States
Visit company websiteExplore more
About the role
- Answer a high volume of incoming emails, calls, provide active listening to customer issues, and provide requested updated information.
- Schedule service appointments and dispatch the appropriate service professionals to job sites efficiently.
- Maintain organized customer files, record service requests, and manage billing and invoicing information.
- Constantly communicate with customers, mobile crews to relay work orders, messages, and updates.
- Address customer questions, resolve issues as they arise, and handle unexpected problems that impact service delivery.
- Accurate, and continuous efforts towards streamlining routes of your respective crews.
- Maintaining and constant updating of customer portals, or direct communication lines as needed.
Requirements
- Excellent verbal and written communication skills are essential for interacting with customers and field staff.
- A pleasant phone demeanor, and willingness to maintain direct lines of communication are essential.
- Must be comfortable using computers, phones, and other office equipment, including specialized dispatch software.
- Ability to manage multiple tasks, maintain detailed records, and stay organized is crucial for coordinating operations effectively.
- Must be able to think critically and solve problems quickly, especially under pressure.
- The role requires the ability to remain calm and efficient in a fast-paced environment.
- Familiarity with standard office software, and industry relevant Dispatch interfaces.
Benefits
- Global Industrial provides equal employment opportunities to all employee and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
active listeningverbal communicationwritten communicationproblem solvingorganizational skillscritical thinkingability to multitaskcalm under pressurecustomer servicepleasant phone demeanor