Global Brain Corporation

Customer Success Manager

• Work at the intersection of AI product delivery and customer engagement, helping define, shape, and drive AI-powered solutions.
• Collaborate closely with data scientists, engineers, and senior stakeholders to translate complex business needs into actionable technical solutions.
• Define and prioritize features with customers to identify high-impact problems and specify AI-driven product features.
• Convert customer requirements into clear technical specifications and use cases for internal teams.
• Lead agile delivery cycles, oversee sprints and project timelines to ensure timely and high-quality solution delivery.
• Drive adoption: travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement.
• Serve as the bridge between customers and internal teams and act as a customer champion to build trusted relationships and ensure long-term success of deployed solutions.