Glassdoor Brasil

Product Designer

• Support user research (interviews, usability testing, benchmarks)
• Collaborate on creating personas, user journeys and navigation flows
• Assist in producing low- and mid-fidelity wireframes and prototypes
• Work closely with designers and developers
• Help document UX decisions and team learnings

User Experience (UX/UI) Design Intern

Analyst

• Define strategic indicators;
• Provide strategic support for decision-making;
• Develop the data culture of the Asian brands;
• Lead important projects for the company;
• Implement processes for the business.

Senior Franchise Intelligence Analyst

Consultant

• Analyze and monitor the restaurants' operational routine, anticipating potential issues and proposing continuous improvements
• Work directly on standardization and protection of the Spoleto brand
• Provide support to restaurants, franchisees and their teams, building a solid and reliable partnership
• Ensure and assist in maintaining the Brand's quality and service processes
• Conduct analyses of operational and financial indicators, resulting in improvements for both franchisees and the network.

Business Consultant

• Analisar vendas e indicadores de performance no delivery;
• Identificar oportunidades de crescimento e melhoria de resultados;
• Atuar de forma ativa na definição de estratégias comerciais e promocionais;
• Definir estratégias de vendas, cardápio e promoções das marcas;
• Realizar estudos de mercado e análises de concorrência;
• Construir análises de restaurantes, com foco na melhoria de resultados.

Analista de Performance de Delivery

Accounts Receivable

• Emissão de cobranças, incluindo faturas e boletos;
• Registro de vendas a prazo e monitoramento contínuo dos recebimentos;
• Realização da cobrança de clientes inadimplentes, com acompanhamento e controle;
• Execução de conciliações bancárias, garantindo a correta contabilização dos valores;
• Análise de crédito e condução de negociações de dívidas, visando a regularização dos recebíveis.

Assistente Pleno de Contas a Receber

Marketing

• Manage marketing campaigns and projects end-to-end, from planning through execution and results analysis;
• Work directly with franchisees, restaurant teams, suppliers, external partners and various internal areas (Branding, Media, CRM, R&D, Purchasing and Logistics);
• Maintain clear, respectful and empathetic communication, aligning expectations, facilitating processes and ensuring smooth delivery of outputs;
• Monitor the performance of each initiative, analyze results using data, and propose improvements when necessary;
• Participate in tactical alignment meetings and contribute ideas and creative solutions to the team’s challenges;
• Stay informed on market trends and consumer behavior, providing insights to keep the brand relevant and close to the audience;
• Organize and execute events aimed at strengthening brand presence and creating memorable experiences.

Mid-level Marketing Assistant

• Will be responsible for analyzing and monitoring the restaurants' daily operations; anticipating potential issues and proposing continuous improvements;
• Will work directly on standardizing and protecting the Spoleto brand;
• Will act as a support to restaurants, franchisees and their teams, fostering a solid and trustworthy partnership;
• Will ensure and assist in maintaining the brand's quality and service processes;
• Will analyze operational and financial indicators, leading to improvements for the franchise.

• Conduct periodic visits to franchised units according to a defined schedule;
• Evaluate store operations (production, service, cleanliness, organization and workflow);
• Ensure correct application of the brand's operational and quality standards;
• Monitor operational indicators such as service time, waste, COGS and team productivity;
• Analyze basic financial results of units (revenue, COGS, expenses and margin);
• Support the franchisee in reading and understanding the income statement (DRE);
• Identify opportunities to improve performance and profitability;
• Develop and monitor action plans with defined deadlines and owners;
• Advise franchisees, managers and teams on operational best practices;
• Support the implementation of new processes, products or network campaigns;
• Identify training needs and coordinate with the franchisor's internal areas;
• Serve as the franchisor's focal point for the franchisees in your portfolio;
• Maintain a close, professional and collaborative relationship;
• Ensure alignment between brand guidelines and the reality of local operations;
• Record and report demands, risks and opportunities identified in the field;
• Prepare visit reports with a clear diagnosis and practical recommendations;
• Update internal systems and tools with unit information;
• Share best practices and field learnings with the corporate team;
• Support pilot projects and strategic initiatives of the network.

• Analyze and monitor the operational routines of restaurants, anticipate potential issues and propose continuous improvements;
• Work directly on the standardization and protection of the Spoleto brand;
• Serve as a support for restaurants, franchisees and their teams, building a solid and reliable partnership;
• Ensure and help maintain the brand's quality and service processes;
• Carry out analyses of operational and financial indicators, resulting in improvements for both franchisees and the network.

• Conduct periodic visits to franchised units according to a predefined schedule;
• Assess store operations (production, service, cleanliness, organization and flow);
• Ensure correct application of the brand's operational and quality standards;
• Monitor operational KPIs such as service time, losses, CMV (cost of goods sold - COGS) and team productivity;
• Analyze basic financial results of units (revenue, CMV/COGS, expenses and margin);
• Support the franchisee in reading and understanding the income statement (DRE);
• Identify opportunities to improve performance and profitability;
• Develop and monitor action plans with defined deadlines and assigned owners;
• Advise franchisees, managers and teams on operational best practices;
• Support the implementation of new processes, products or network campaigns;
• Identify training needs and align them with the franchisor's internal departments;
• Act as the franchisor's focal point for the franchisees in your portfolio;
• Maintain a close, professional and collaborative relationship;
• Ensure alignment between brand guidelines and the realities of local operations;
• Record and report demands, risks and opportunities identified in the field;
• Prepare visit reports with a clear diagnosis and practical recommendations;
• Update internal systems and tools with unit information;
• Share best practices and field learnings with the corporate team;
• Support pilot projects and strategic initiatives across the network.

• Conduct regular visits to franchised stores according to a defined schedule;
• Evaluate store operations (production, service, cleanliness, organization, and workflow);
• Ensure correct application of the brand's operational and quality standards;
• Monitor operational indicators such as service time, waste, CMV (Cost of Goods Sold - COGS) and team productivity;
• Analyze basic financial results of the units (revenue, CMV/COGS, expenses and margin);
• Support franchisees in reading and understanding the income statement (DRE);
• Identify opportunities to improve performance and profitability;
• Develop and monitor action plans with defined deadlines and owners;
• Guide franchisees, managers and teams on operational best practices;
• Support the implementation of new processes, products or network campaigns;
• Identify training needs and coordinate with the franchisor’s internal areas;
• Act as the franchisor’s focal point for the franchisees in your portfolio;
• Maintain a close, professional and collaborative relationship;
• Ensure alignment between brand guidelines and the reality of local operations;
• Record and report demands, risks and opportunities identified in the field;
• Prepare visit reports with a clear diagnosis and practical recommendations;
• Update internal systems and tools with information from the units;
• Share best practices and field learnings with the corporate team;
• Support pilot projects and strategic initiatives across the network.

Customer Success Manager

• Develop and lead the CRM strategy aligned with business objectives;
• Orchestrate multichannel journeys across the user lifecycle (email, push, SMS, WhatsApp, in-app);
• Develop, implement, and optimize automated campaigns and journeys aligned with the marketing calendar and business goals;
• Conduct A/B tests and experimentation initiatives to optimize messaging, channels, and offers/benefits;
• Define and report KPIs, monitor performance, and analyze customer data for segmentation, personalization, and continuous improvement of initiatives;
• Collaborate with marketing, media, e-commerce, and technology teams to execute strategies;
• Work across multiple brands and different customer journeys, applying analytical thinking and creativity to problem solving;
• Ensure compliance with privacy and data protection policies.

User Experience (UX/UI) Design Intern

Senior Franchise Intelligence Analyst

Business Consultant

Analista de Performance de Delivery

Assistente Pleno de Contas a Receber

Mid-level Marketing Assistant

Business Consultant

Business Consultant

Business Consultant

Business Consultant

Business Consultant

CRM Analyst