GitLab

Sales

• Lead strategic ecosystem initiatives with partners in Brazil to grow GitLab adoption and consistently deliver ecosystem-sourced and influenced pipeline and revenue against regional targets.
• Build, maintain, and expand strong relationships with System Integrators, Solution Providers, Managed Services Partners, and Hyperscalers, acting as their primary GitLab contact and trusted advisor while using your Portuguese and English skills to communicate clearly across stakeholders.
• Design and execute joint business plans with key partners, including detailed account mapping, go-to-market strategies, governance models, and regional demand generation activities (events, campaigns, co-selling motions) that create and progress qualified pipeline.
• Proactively engage with GitLab account executives, area sales managers, geo leadership, and cross-functional teams such as Marketing, Customer Success, and Product to coordinate partner involvement across the full sales cycle and customer lifecycle, accelerating deal closure and customer expansion.
• Lead and participate in quarterly business reviews and annual planning with partners and internal stakeholders, using partner performance data to recommend actions that increase ecosystem-sourced and influenced revenue.
• Prepare and deliver partner-facing and internal presentations, territory plans, and performance reports that summarize ecosystem impact, including pipeline, revenue contribution, and practice growth, and clearly communicate progress to sales and ecosystem leadership.
• Maintain accurate partner opportunity, forecast, and activity data in Salesforce and other internal systems, ensuring reliable reporting on cloud-related and ecosystem performance for decision-making.
• Serve as a subject matter expert on the partner ecosystem and cloud market in Brazil, sharing insights on industry dynamics, competitive trends, and partner strategies to inform GitLab's regional sales priorities.

Ecosystem Sales Manager

Security Engineer

• Lead product strategy across the Security and Compliance portfolio, with a focus on application security testing as a whole, to drive cohesive roadmaps and measurable growth in adoption and customer value.
• Own end-to-end definition and delivery for high-impact initiatives such as packaging internal security capabilities for customers, strengthening vulnerability research, and incubating emerging products from ideation to product-market fit. Ensure clear success criteria, on-time delivery, and demonstrable impact on customer security outcomes and product adoption.
• Partner closely with Product Managers in scanners to mentor, coach, and review their product work, including product requirement documents, roadmap decisions, and go-to-market thinking, to elevate the quality and consistency of product execution and improve the success of launches.
• Collaborate with cross-functional partners in engineering, design, partnerships, and go-to-market teams to shape positioning, launch plans, and strategic collaborations that expand the Security and Compliance business through increased adoption and engagement.
• Drive a clear strategy for vulnerability research and security partnerships, working with internal and external stakeholders to identify opportunities and translate them into product outcomes that measurably improve product quality, coverage, and differentiation.
• Use AI-first tools and workflows to quickly explore ideas, create prototypes, and communicate concepts. Increase the speed and quality of product discovery and decision-making by tracking improvements in cycle time and validation effectiveness.
• Build strong relationships across GitLab to influence without direct authority, connect work across teams, and help resolve complex escalations in a constructive, transparent way that reduces blockers and improves resolution time and stakeholder satisfaction.

Principal Product Manager, Application Security Testing

Engineering Manager

• Foster an environment that values engineering excellence from Enterprise-grade scalability, Database performance, and fault tolerance to world-class web accessibility, performance beyond Web Vitals, semantic markup and bulletproof CSS best-practices.
• Hire, onboard, and develop team members who embody GitLab's values and contribute to building a peak-performance organization.
• Manage and improve agile, remote, async workflows so the team can iteratively deliver platform improvements and crucial features, communicating proactively when priorities shift or blockers emerge.
• Partner with Product Management, Product Design, and cross-functional engineering teams to align frontend and backend architecture with business goals and user needs. Maintain clear visibility into bug backlog health, stalled MRs, and milestone misses. Proactively address patterns of delayed execution before they require leadership escalation.
• Conduct regular 1-to-1 meetings, provide continuous feedback, and support engineers' professional growth through coaching and skill development opportunities.

Engineering Manager, Create – Source Code

DevOps Engineer

• Design and implement highly scalable infrastructure for GitLab.com to support current and future growth.
• Collaborate with cross-functional teams across the Infrastructure organization to plan and deliver projects that shape GitLab’s platform direction.
• Operate and improve edge services and Kubernetes workloads, acting as a subject matter expert within the infrastructure department.
• Participate in a global on-call rotation during your local daytime hours, respond to production incidents, and contribute to clear, constructive incident reviews.
• Reduce toil by automating operational tasks and building tools that improve reliability, availability, and scalability.
• Apply infrastructure as code and configuration management practices to manage cloud resources and environments consistently.
• Write and maintain production-quality code, preferably in Go or Ruby, to enhance our systems and automation toolchain.

Intermediate Site Reliability Engineer, Tenant Services

• Hire, lead, and support a high-performing Infrastructure Platforms team, creating an environment where GitLab team members can do their best work and deliver strong results.
• Connect business goals and customer needs with sound engineering by partnering closely with Product Managers and other Engineering Managers to define and deliver scalable infrastructure platforms.
• Own agile delivery for your team, including planning, prioritization, and execution of projects that improve how we operate GitLab.com, GitLab Dedicated, and self-managed offerings.
• Guide the security, reliability, performance, and scalability of core platform components, working with your team to design, review, and iterate on solutions.
• Collaborate across Infrastructure Platforms, other Infrastructure groups, Support, and Customer Success to ensure our platforms meet the needs of teams that run and support GitLab.
• Dive into technical discussions and reviews, helping to unblock complex issues and translating technical trade-offs into clear context for non-technical stakeholders.
• Encourage continuous improvement in how we run our services, including quality, observability, incident response, and operational efficiency.
• Participate in the Incident Management on-call rotation, partnering with reliability and development teams to help ensure availability goals for GitLab.com are met.

Engineering Manager, Infrastructure Platforms

Analyst

• Own end-to-end Workday administration: configure modules, maintain business processes, manage bi-annual Workday releases, and iterate on configurations through bi-weekly sprint cycles across Advanced Compensation, Absence, Benefits, Time Tracking, Talent, and Security
• Ensure data integrity and compliance through systematic auditing, security reviews, and proactive issue resolution within these core modules
• Lead annual People program delivery (compensation cycles, performance management, benefits enrollment) with full ownership of configuration, testing, integration impacts, and stakeholder coordination
• Advance our unified employee experience vision by deploying Workday AI capabilities, orchestrating cross-system integrations with ServiceNow, Slack, and Cornerstone, and building intelligent automation and dashboards that transform how team members navigate talent management, compensation, and benefits
• Translate complex business requirements into scalable system solutions, balancing user experience, compliance requirements, and technical constraints across global operations
• Facilitate design sessions with People Operations, Compliance, Total Rewards, and Talent teams to understand needs, challenge assumptions, and recommend process improvements
• Champion human-centered design by understanding how team members and managers actually work, then building experiences that meet them in their flow
• Stay current on Workday, HR technology, and data management trends, and identify opportunities to improve GitLab’s People Technology ecosystem, including integrations and related tools.

Senior Workday Analyst

Product Designer

• Lead design on platform experience – Drive the end-to-end design process for cross-cutting features and workflows that impact users across the product. Define both tactical deliverables that solve immediate user problems and strategic outputs that connect to longer-term platform vision.
• Partner cross-functionally – Coordinate across multiple groups to align on platform-level experiences. Work closely with Product Managers and Engineering Managers to shape priorities, scope MVCs, and ensure design intent is maintained through development.
• Elevate craft and quality – Demonstrate excellence in interaction design, visual design, and systems thinking. Raise the quality bar through thoughtful feedback in design reviews and by modeling high standards in your own work.
• Contribute to the design system – Actively contribute to Pajamas by identifying reusable patterns, proposing new components, and ensuring your group’s work extends and adheres to system standards.
• Mentor and support others – Coach Product Designers and Senior Product Designers through pairing, design critiques, and knowledge sharing. Help onboard new team members and contribute to a collective team culture.
• Ground work in research – Conduct usability studies, competitor evaluations, and formative research. Collaborate with UX Research on problem validation and incorporate insights to fulfill user and business needs.

Staff Product Designer, Knowledge Graph

• You'll work alongside UX Researchers, Product Managers, and Engineers to iterate on new features within the GitLab product.
• You'll collaborate with teams across the product and across the business to optimize signup flows and team invite experiences, reducing friction and improving conversion at key touchpoints that drive new user acquisition.
• You’ll communicate your design thinking and ideas through wireframes, prototypes, user flows, mockups, and high-fidelity visual designs.
• You’ll help develop hypotheses and establish clear success metrics to test new features or product changes and determine their impact on user experience and business outcomes.
• You'll help establish growth methodologies and best practices that other product teams can adopt to improve onboarding, feature adoption, and discoverability within their own areas.
• You’ll engage with our users, prospects, and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
• You’ll undertake usability testing to validate your thinking. (We have an excellent team of UX Researchers who can offer guidance, as needed.)
• You’ll contribute to our Design System, alongside the rest of the UX team and the GitLab community as a whole.

Product Designer, Growth Acquisition

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Account Manager

• Serve as the primary relationship owner for new GitLab customers throughout their first 12 months, guiding them from onboarding to growth-ready status.
• Support execution of the 90×90 success framework to drive early license utilization, product adoption, and clear value realization in the first 90 days.
• Maintain strategic engagement with key stakeholders to understand business goals, uncover new use cases, and identify whitespace for expansion.
• Qualify and advance expansion opportunities, building a healthy pipeline and partnering closely with Account Executives to progress and close deals.
• Lead commercial conversations for first-year renewals and expansion, including contract negotiations that balance customer needs with GitLab’s business objectives.
• Create and manage Success Plans that link GitLab capabilities to customer outcomes and establish a roadmap for account growth and retention.
• Coordinate cross-functional resources, including Customer Success Engineers and Professional Services, to remove adoption barriers and accelerate time-to-value.
• Develop and maintain accurate revenue forecasts across your book of business, owning monthly and quarterly cadences and proactively flagging at-risk revenue and intervention plans.
• Run value touchpoints and business reviews that demonstrate return on investment, reinforce GitLab’s business value, and position accounts for upsell and long-term partnership.

Account Manager – Renewals

Support Engineer

• Support a mix of Self-managed and GitLab.com (SaaS) customers, resolving complex issues through Zendesk tickets, merge requests, email, and video calls.
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams to shape product goals, roadmap, and priorities while driving fixes and new features.
• Investigate and troubleshoot issues using Linux systems administration tools, logs, and the GitLab codebase, creating merge requests when needed to resolve customer problems.
• Create and update clear, reusable documentation and support content based on real customer interactions and edge cases.
• Partner with Support team members through pairing sessions and cross-team collaborations to solve challenging cases and share knowledge.
• Participate in regular weekday and weekend on-call rotations (daytime only), providing emergency support for Self-managed and SaaS customers and coordinating incident communications with the SaaS Production team.
• Contribute to improving support processes, tools, and automation within our issue tracker to make troubleshooting and case handling more efficient.

Intermediate Support Engineer

Account Executive

• Meet or exceed quota while fostering strong customer relationships
• Articulate the value of GitLab to our Commercial prospects and customers in the US Financial Services segment
• Take ownership of and act as the CEO for the book of business in your territory:
• Document the buying criteria & process, next steps & owners
• Build a strong pipeline through a healthy cadence of prospecting activity
• Prospect and close new business to expand your territory
• Ensure adoption of our solutions and do your best to avoid churn and contraction
• Work and collaborate with our Partner ecosystem to drive new business and value for our customers
• Create an accurate forecast for each quarter against your plan/budget
• Drive attendance to our events, which you will be part of to further network with current and prospective customers
• Contribute to root cause analyses on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Contribute to documenting improvements in our sales handbook
• Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Master MEDPICC and Command of the Message on all opportunities

Commercial Named Account Executive, Financial Services

Technical Customer Success

• Lead a distributed team of Customer Success Engineers in the Americas to drive GitLab adoption and technical value realization across a pooled book of business.
• Develop and execute scalable technical enablement strategies and programs that help customers use GitLab for source code management, CI/CD, DevSecOps, and Agile planning.
• Drive creation of repeatable frameworks and systematic solutions that remove adoption barriers and support measurable customer business outcomes.
• Collaborate closely with Sales, Renewals, and Customer Success Managers to align technical enablement with commercial objectives, supporting retention and expansion across accounts.
• Use data and performance indicators to assess program effectiveness, identify adoption trends, and adjust technical initiatives for greater impact at scale.
• Mentor and coach team members to strengthen their DevSecOps expertise, customer engagement skills, and ability to translate technical capabilities into business value.
• Champion the voice of the customer by translating field insights and technical pain points into actionable feedback for Product, Engineering, and other cross-functional teams.
• Partner with internal stakeholders to ensure customer feedback, feature requests, and adoption insights inform roadmap priorities and improvements to the overall customer experience.

Manager, Customer Success Engineers

• Drive partner-sourced First Order pipeline generation through scalable partner programs, campaigns, and systematic account mapping initiatives.
• Collaborate extensively with First Order Account Executives, Field Marketing, and emerging partner ecosystem to drive measurable new logo acquisition.
• Direct contribution to First Order growth targets through partner-led demand generation and pipeline sourcing activities.
• Execute repeatable partner-led First Order campaigns aligned to regional Account Executive territories, including industry plays, account blitzes, and market-specific roadshows.
• Drive whitespace identification and account mapping activities to surface new logo opportunities through partner networks and systematic territory analysis.
• Build and maintain programmatic relationships with emerging partners, distributors, longtail partner ecosystem, and hyperscaler partners (AWS, Google Cloud) focused on new customer acquisition and marketplace transactions.
• Proactively engage with GitLab First Order AEs, Field Marketing, and regional sales leadership to ensure partner integration in territory planning and demand generation activities.
• Support partner enablement and activation programs designed to scale First Order contribution across multiple partners simultaneously, including hyperscaler co-sell and marketplace acceleration initiatives.
• Execute event-driven partner strategies including partner alignment, lead capture, and pipeline conversion optimization.
• Design and implement 1:many partner engagement campaigns via partner portals and automated systems.
• Contribute to quarterly First Order business planning and partner pipeline forecasting within assigned territory.
• Provide weekly pipeline forecasts and partner-sourced opportunity reports.
• Prepare campaign performance reports, partner activation metrics, and territory impact analysis as required.
• Strong understanding of partner-led demand generation, digital marketing campaigns, and scalable sales development methodologies.

Scale Ecosystem Sales Manager

Solutions Engineer

• Lead technical discovery, architecture design, demos, and end-to-end evaluations (POC/POV) to validate GitLab as the preferred agentic, AI-powered DevSecOps platform for prospects and customers.
• Drive AI-focused solution strategy as the team’s AI subject matter expert, including competitive positioning and business value justifications.
• Own the technical strategy and influence Customer Success Plans for assigned accounts, acting as the “technical CTO” to guide multi-team, multi-year transformation initiatives across the DevSecOps lifecycle.
• Collaborate with Sales, Customer Success, Product Management, Engineering, and Marketing to shape account strategies, inform territory planning, and ensure successful platform adoption.
• Provide advanced technical guidance during the pre-sales cycle, including tender and audit support, workshop design, and solving complex integration and implementation challenges.
• Serve as the voice of the customer by translating real-world feedback into product requirements, documentation improvements, and roadmap input, especially for AI, security, and platform capabilities.
• Create and share reusable technical assets such as reference architectures, working examples, best practice guides, and internal enablement content to scale impact across regions.
• Mentor other Solutions Architects, contribute to global initiatives for the Center of Excellence, and act as an external industry authority through thought leadership, standards participation, and ecosystem relationships.

Ecosystem Sales Manager

Principal Product Manager, Application Security Testing

Engineering Manager, Create – Source Code

Intermediate Site Reliability Engineer, Tenant Services

Engineering Manager, Infrastructure Platforms

Senior Workday Analyst

Staff Product Designer, Knowledge Graph

Product Designer, Growth Acquisition

Ecosystem Sales Manager

Account Manager – Renewals

Intermediate Support Engineer

Commercial Named Account Executive, Financial Services

Manager, Customer Success Engineers

Scale Ecosystem Sales Manager

Principal Solutions Architect