GitLab

Program Manager

• Own the strategy and roadmap for Field Enablement Content programs focused on GitLab's DevOps, Security, and AI-powered platform story, aligned to the needs of customer-facing teams.
• Lead cross-functional enablement programs for product launches, new offerings, packaging changes, and release readiness from planning through launch, reinforcement, and ongoing updates.
• Build and maintain role-based enablement assets such as playbooks, talk tracks, pitch materials, demo flows, technical labs, and assessments that help the field communicate value clearly.
• Design blended learning experiences, including self-paced content, live virtual sessions, scenario-based learning, and hands-on practice, for field and partner audiences.
• Develop and manage accreditations, certifications, and validation programs that help teams build and demonstrate readiness across priority solution areas.
• Partner with Product Marketing, Product Management, Solutions Architecture, Revenue Operations, Customer Success, Monetization, and Enablement Leads to ensure content is accurate, current, and easy to apply in customer conversations.
• Publish and organize content in platforms such as Highspot and Cornerstone so materials are discoverable, structured, and aligned to role-based learning paths and business priorities.
• Measure program effectiveness through engagement, completion, assessment, and field feedback data, and continuously improve content governance, review cycles, and program quality over time.

Program Manager – Enablement Content

Backend Engineer

• Design, build, and maintain a unified Go-based instrumentation service that consolidates instrumentation across the entire company, eliminating the need for multiple language-specific SDKs while maintaining reliability and performance.
• Own the responsibility for handling the sending, transit, and quality of instrumentation data across the system, ensuring data integrity that directly impacts the company's strategic decision-making and usage billing accuracy.
• Train and support product development teams across the company on how to instrument their features using the unified service, providing documentation, guidance, and technical support.
• Manage on-call responsibilities during working hours for systems responsible for usage billing and instrumentation, ensuring system reliability and quick response to critical issues.
• Lead collaboration across research and development teams and the enterprise data organization to understand requirements and deliver solutions that serve multiple stakeholders.
• Make strategic architectural decisions that balance the needs of product teams (who need ease of use) with data consumers (who need reliability and correctness), ensuring the system serves as a foundational service for the company.

Senior Backend Engineer, Analytics Instrumentation, Ruby

• Lead backend architecture for Wiki, Pages, Markdown, and text editor capabilities used across GitLab.
• Design and build AI agents that support planning and knowledge management workflows.
• Architect MCP integrations that connect GitLab GraphQL APIs with external AI platforms and tools.
• Drive improvements in reliability and performance across application code, PostgreSQL queries, Redis usage, and background jobs.
• Develop and evolve GraphQL APIs that are clear for frontend engineers and support scalable product experiences.
• Collaborate with frontend engineers, Product, UX, and Security to break down complex work into shippable iterations.
• Mentor engineers through code review, technical discussions, and shared backend best practices.
• Support incident response and production debugging, then turn learnings into lasting system improvements.

Senior Backend Engineer, Ruby on Rails

• Build and maintain secure, readable backend code primarily in Ruby on Rails, with some development in Go for targeted components.
• Design backend architecture for complex security features, including secrets access control, pipeline security enforcement, and OpenBao integration.
• Lead the development of role-based access control models, GraphQL APIs, and supporting application patterns for features owned by the team.
• Own features end to end, from technical design and implementation through deployment, validation, and production support.
• Collaborate with Product, security partners, and other engineering teams to document tradeoffs, align on direction, and deliver iteratively in a distributed environment.
• Improve code quality, maintainability, security, and performance through code review, design iteration, and internal standards for a high-scale web environment.
• Build and maintain Helm charts, including configuration, tuning, documentation, and automated testing for Kubernetes-based deployments.
• Validate features in Kubernetes environments, including GitLab Cloud Native and Cloud Native Hybrid deployments, using GitLab testing and performance testing frameworks.

Senior Backend Engineer, Pipeline Security

Operations

• Review billing-related transactions and approve, adjust, or reject opportunities according to established guidelines.
• Support subscription validation, invoice generation, and day-to-day billing execution across your assigned billing queue and regional portfolio.
• Process system workflows that sync quote and billing information between Salesforce and Zuora Billing.
• Monitor and maintain billing case queues, including Zendesk and Salesforce cases, and respond to billing questions and escalations in a timely way.
• Perform billing reconciliations and oversee the quality of billing data inputs and outputs across recurring operational tasks.
• Investigate standard and complex deal configurations, resolve billing issues, and escalate concerns to partner teams when needed.
• Partner with Sales Operations, Revenue Accounting, Accounts Receivable, and other cross-functional teams to support policy-aligned billing outcomes.
• Participate in user acceptance testing, process improvements, training support, and change management related to billing systems and automation.

Billing Operations Analyst

Account Executive

• Report to a Regional Sales Director and own a broad book of businesses, from new prospects to growing existing accounts across Greece
• Manage the full sales cycle for prospects, from discovery and solution alignment through negotiation and close.
• Support prospects by clearly articulating GitLab's DevSecOps value proposition and aligning it to customer business outcomes.
• Analyze wins and losses, contribute to root cause analyses, and share lessons learned with account managers, marketing, and technical teams.
• Document and maintain accurate buying criteria, buying processes, next steps, and owners to ensure a reliable, evidence-based pipeline.
• Contribute to improving our sales handbook and processes by documenting best practices and opportunities for refinement.
• Provide account leadership and direction across pre- and post-sales, partnering closely with technical teams and customer success.
• Represent the voice of the customer by contributing product feedback and ideas to our public issue tracker.

Commercial Account Executive – Mid Market

• Supports GitLab’s strategic large prospects and customers.
• Provide account leadership and direction in the pre- and post-sales process
• Conduct sales activities including prospecting and developing opportunities in large/strategic accounts
• Ensure the successful rollout and adoption of GitLab products through strong account management activities and coordination with pre-and-post sales and support resources
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Generate qualified leads and develop new customers in conjunction with our strategic channel partners.
• Expand knowledge of industry as well as the competitive posture of the company
• Prepare activity and forecast reports
• Contribute to root cause analysis on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team
• Assist sales management in conveying customer needs to product managers, and technical support staff
• Utilize a consultative approach, discuss business issues with prospect and develop a formal quote, a written sales proposal or a formal sales presentation addressing their business needs.
• Develop an account plan to sell to customers based on their business needs.
• Collaborate with Marketing on marketing strategies.

Strategic Account Executive

Director

• Lead customer retention across EMEA through proactive planning, management, and execution of renewals with customers and internal stakeholders.
• Develop and communicate the regional renewals strategy, helping prioritize team efforts, initiatives, and goals in support of business outcomes.
• Own and drive the renewals process in collaboration with Sales, Customer Success, channel partners, Revenue Operations, and Legal.
• Hire, coach, and support a high-performing renewals team, with a focus on accountability, development, and delivery against key performance indicators.
• Continuously improve renewals processes, policies, and playbooks to increase predictability, efficiency, and customer satisfaction.
• Identify and manage renewal risk and expansion opportunity across the region while maintaining visibility into the renewals forecast.
• Drive improvements in systems, data quality, and automation to support more effective renewals execution and stronger operational insight.
• Negotiate and execute renewal agreements in alignment with customer goals and internal policies while helping the organization meet retention-focused metrics.

Director, Renewals, EMEA

• Define the technical architecture and technical roadmap for the Duo Chat group, aligning backend execution with product direction and engineering priorities
• Solve the highest-scope and most ambiguous backend problems, delivering secure, well-tested, performant solutions with minimal guidance
• Integrate and extend generative AI capabilities in GitLab Duo Chat, including large language models (LLMs) and providers such as Google Vertex AI
• Develop, ship, and maintain backend features across Python and Ruby on Rails services that power Duo Chat experiences across the GitLab platform
• Design, implement, and review GraphQL application programming interface (API) contracts and supporting backend logic to ensure reliability, scalability, and clear frontend integrations
• Improve observability, debugging workflows, and incident readiness by strengthening logging, tracing, and production troubleshooting practices
• Drive code quality and long-term maintainability by setting internal standards, leading code reviews, and identifying and reducing technical debt
• Mentor engineers across the team and participate in Tier 2 on-call rotations, contributing to root cause analysis and follow-up improvements to resiliency and testing (including RSpec)

Staff Backend Engineer, Python, AI Engineering – Duo Chat

• As a Staff Backend Engineer (AI) in the Verify stage at GitLab, you'll help shape and scale the core infrastructure behind GitLab CI.
• You'll play a central role in how we integrate AI into CI/CD workflows.
• Your work will impact performance, reliability, and usability for people running millions of CI jobs, from small teams to the largest enterprises.
• You'll set standards for what good looks like across our AI agent portfolio.
• You'll also help responsibly integrate GitLab's Duo Agent Platform into CI workflows at scale, on a foundation that's fast, reliable, secure, and observable.
• Shape and scale GitLab CI backend infrastructure to improve performance, reliability, and usability for users running jobs at high volume.
• Design and implement AI-powered features for Agentic CI, including agents, agentic flows, and LLM-backed tooling that integrates with GitLab's Duo Agent Platform.

Staff Backend Engineer, AI

Sales

• Lead, recruit, hire, and coach a high-performing team of Account Executives covering SLED agencies to achieve regional revenue and growth targets while fostering an accountable, inclusive, high-performance culture across an all-remote organization.
• Drive strategy and execution for new business and expansion, generating, progressing, and converting pipeline across key SLED accounts to meet or exceed quarterly and annual bookings targets.
• Own regional forecasting, inspection rigor, opportunity hygiene, and MEDDPICC-based deal qualification so senior leadership has clear visibility into pipeline health, commit, and risk and the team improves win rates and shortens sales cycles.
• Lead and execute complex federal procurement motions, working with distributors and partners such as Carahsoft and systems integrators and navigating contracting vehicles, funding cycles, and agency-specific buying processes to secure new multi-year contracts and expansions.
• Drive go-to-market strategy for regulated environments, shaping FedRAMP-authorized offerings and mission-critical DevSecOps use cases across SLED agencies to increase platform adoption and usage in priority accounts.
• Collaborate closely with Renewals, Customer Success, Marketing, Product, and our federal distributor and systems integrator ecosystem to align on account plans, translate field requirements into roadmap and campaigns, and deliver a cohesive customer experience that supports retention and expansion.
• Drive land-and-expand motions within large, federated agencies, securing new workloads, cross-sells, and upsells that balance near-term revenue goals with long-term platform adoption and multi-year growth.
• Engage directly in the field and travel as needed to support key customer meetings, large deal reviews, and team engagements, deepening executive relationships and accelerating deal cycles while operating effectively in GitLab's asynchronous environment.

Regional Sales Director, SLED - West

People Operations

• Partner with senior engineering leaders, including VPs, to understand their organizations, priorities, and challenges, and translate these into clear people and business priorities.
• Drive and support job architecture changes in Engineering, including the introduction of new levels, to help leaders adopt and mature consistent role expectations and career paths.
• Lead and facilitate key Engineering people processes, such as calibrations, in close partnership with the PBP team and cross-functional partners like Talent Management.
• Advise and coach engineering leaders on topics such as organization design, change management, and navigating global teams, including EMEA considerations.
• Work closely with other PBPs and Talent partners to share insights, align on approach, and ensure a consistent, high-quality experience for Engineering leaders and their teams.
• Use data and qualitative feedback to identify trends in the Engineering organization and recommend actions that improve effectiveness, engagement, and performance.
• Support planning and execution of Engineering offsites and other key forums so leaders can align on priorities, make decisions, and move work forward efficiently.

Senior People Business Partner

• Implement and iterate on backend features in the Rust-based Knowledge Graph service
• Help maintain integrations between Knowledge Graph and the rest of the GitLab platform
• Contribute to system design discussions
• Improve the operational maturity of the service
• Collaborate asynchronously with product, data, infrastructure, security, and AI counterparts
• Use AI-assisted development workflows responsibly
• Participate in code reviews, knowledge-sharing sessions, and pairing
• Contribute across the stack when needed

Backend Engineer, Knowledge Graph – Rust

Solutions Engineer

• Lead a distributed team of intermediate and senior Solutions Architects supporting Enterprise customers in the West territory.
• Coach, mentor, and develop team members through regular feedback, career support, and skills development in both technical and consultative areas.
• Grow and retain a high-performing team by hiring thoughtfully, onboarding effectively, and fostering an inclusive, results-focused culture.
• Guide by example by engaging in key customer opportunities as a Solutions Architect, from discovery through technical validation and successful adoption of the GitLab platform.
• Drive the quality and consistency of technical evaluations, demos, and proofs of concept so that GitLab solutions clearly address customer business and technical requirements.
• Collaborate closely with regional sales managers on territory strategy, account planning, and forecast support to ensure alignment between technical and commercial motions.
• Partner with Product Management, Engineering, and Marketing to share field insights, influence the roadmap, and improve messaging around GitLab's Enterprise Edition and platform capabilities.
• Own team execution by defining and tracking key performance indicators, and communicate progress, risks, and priorities clearly to your team, peers, and leadership.

Manager, Solutions Architects

• Build, drive and iterate our works council engagements, processes and administration across Germany, the Netherlands, and France, ensuring compliance with information, consultation, and co-determination requirements, legal timelines, works agreements, and locally agreed service levels
• Prepare meeting agendas and comprehensive information packages for recurring works council meetings and consultations, including documentation management, translations, and stakeholder coordination
• Partner with People Business Partners, the legal team and the business to build and maintain high-trust, productive relationships with works council members through responsive, consistent support
• Collaborate with Legal, People Business Partners, and business leaders to plan and execute compliant consultation approaches.
• Advise and educate managers and stakeholders on works council requirements, timelines, and procedural best practices, including guidance for sensitive and complex topics
• Manage multiple concurrent requests and consultations independently, prioritizing work to ensure timely completion and clear communication across time zones
• Develop and maintain standardized processes, templates, training materials, and guidance to improve consistency and efficiency in works council operations
• Track, report, and maintain consultation records and metrics, responding to works council information requests and ensuring audit readiness and data retention compliance
• Partner with Employment Counsel, Legal and Privacy team on laws and regulation updates
• Act as subject matter expert on HR compliance and act in an advisory role to People Team centers of excellence, cross-functional stakeholders, and clients
• Proactively address processes to mitigate compliance and operational risk by recommending and prioritizing changes to support the business