GitLab

Chief Technology Officer

• Engage with customers in a technical consulting and advisory role during the pre-sales process, providing technical assistance and strategic guidance
• Deliver executive-level thought leadership on DevSecOps, security, and compliance for strategic opportunities, including new and growth accounts
• Build and maintain relationships with customer leaders such as Chief Information Security Officers, Chief Security Officers, Chief Technology Officers, and chief security architects
• Partner with the marketing team to develop content and support media engagement opportunities that increase awareness of GitLab
• Educate customers on the value of the GitLab platform and related technologies, and support conversations across multiple levels of the organization to help enable successful deployment
• Curate and communicate field feedback, collaborate on prioritization with marketing and product teams, and contribute to sales strategy, playbooks, enablement, and reusable technical content for the field

Field CTO

DevOps Engineer

• Contribute to the design and evolution of infrastructure automation using Terraform, Ansible, and Kubernetes
• Help debug and resolve production issues across Kubernetes clusters
• Assist in creating and maintaining deployment and orchestration tools
• Contribute to automating operational tasks across many GitLab environments
• Help build and refine the observability stack for multi-tenant GitLab environments
• Assist in responding to platform alerts and incidents
• Support planning and implementation of infrastructure changes
• Develop and maintain scripts, automation tools, and infrastructure-as-code workflows
• Apply best practices for running GitLab on Kubernetes and cloud platforms
• Participate in the on-call rotation for production GitLab environments
• Document operational tasks, runbooks, and lessons learned

Intermediate Site Reliability Engineer, Environment Automation

Engineer

• Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities.
• Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
• Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows.
• Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes.
• Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps.
• Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services.
• Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy.
• Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.

Senior Professional Services Engineer – PubSec

• Develop with NetSuite SuiteCloud development tools such as SuiteBuilder, SuiteFlow, SuiteAnalytics, and SuiteScript to develop new and maintain existing business workflows.
• Build system integration tools such as SuiteTalk, RESTlets, and NetSuite SOAP APIs. Operate as a system, field, and mapping expert for the RPA and iPaaS team.
• Maintain the metadata, records, objects, roles, and fields to ensure proper data flows between systems.
• Business partnerships: Influence cross-functional teams regularly, building and managing holistic relationships with select partners.
• Business operations: Build, maintain, and improve internal analysis and planning processes to more efficiently deliver for our business partners.
• Technical delivery: Drive end-to-end delivery processes with minimal guidance.
• Project management: Run medium-sized projects that improve our ability to make better data-driven insights or make the company more efficient.

G&A Engineer, Netsuite

Attorney

• Design and build automated workflows for legal tasks such as contract review, non-disclosure agreement routing, intellectual property enforcement, compliance monitoring, data retention, inventorying, and data subject request processing.
• Develop custom AI prompts, decision trees, and logic layers that support a wide array of AI use-cases within our connected tools.
• Partner with internal AI and machine learning teams to embed legal logic into broader company automation and tooling.
• Build self-service resources, including intake forms, playbooks, and decision trees, that reduce ad hoc legal requests and improve team efficiency.
• Own technical administration for parts of the legal technology stack, including contract lifecycle management, e-billing, compliance platforms, and workflow automation tools.
• Evaluate new legal technology solutions, from prototyping and vendor assessment through integration and user adoption.
• Collaborate with Sales, Finance, Security, Trust & Safety, and People teams to streamline legal dependencies and implement scalable system integrations with platforms such as Salesforce and Zuora.
• Create dashboards, reporting infrastructure, and data models that support legal analytics, leadership visibility, compliance automation, and customer-facing guidance on product-specific metrics.

Legal Engineer

Account Executive

• Own and grow a book of mid-market commercial accounts in your territory, focusing on organizations that can benefit from GitLab's AI-powered DevSecOps platform and GitLab Duo.
• Drive the full sales cycle with commercial customers by generating and qualifying pipeline through outbound prospecting, leading discovery and value-based demos, aligning stakeholders, negotiating, and closing to create new ARR and multi-year commitments.
• Meet or exceed quota by building strong, long-term customer relationships, expanding executive sponsorship, and acting as the primary point of contact for all commercial opportunities and strategic initiatives in your territory.
• Articulate the value of GitLab and our AI-powered capabilities to mid-market prospects and customers, clearly connecting our platform to their business outcomes, productivity goals, security and compliance needs, and toolchain consolidation strategies.
• Manage your territory by documenting buying criteria and processes, defining next steps and owners, and keeping opportunity information accurate and up to date. Create clear quarterly forecasts through regular pipeline and deal reviews. Use data to prioritize and reduce risk in your business.
• Collaborate closely with partners, Sales Development, Customer Success, Renewals, and Solutions Architects to drive new business, ensure adoption of GitLab and GitLab Duo, and support expansion while minimizing churn and contraction across your account base.
• Represent GitLab in customer meetings, executive briefings, and regional events by driving attendance and delivering compelling presentations, proposals, and reports that communicate value and outcomes. Contribute customer ideas to our public issue tracker and apply MEDPICC and Command of the Message on all opportunities.
• Mentor and coach fellow Commercial Account Executives by sharing advanced sales strategies, customer insights, competitive positioning, and lessons learned to help elevate team performance, refine our commercial sales motion, and contribute to team goal achievement.
• Regularly meet on-site with key customers to develop and strengthen executive-level relationships, shape long-term platform and AI strategy with decision makers, and ensure GitLab is viewed as a strategic, long-term partner at the highest levels of the organization.

Commercial Account Executive

Director

• Defining the multi-year pricing roadmap across edition architecture, AI monetization, and usage-based pricing
• Turning pricing strategy into operational change through cross-functional work across product, finance, go-to-market, and fulfillment
• Define and lead GitLab's pricing strategy, including the roadmap for packaging, edition architecture, and monetization across core and emerging offers.
• Guide the transition across seat-based, usage-based, and hybrid pricing models, with particular focus on AI-related monetization opportunities.
• Build and lead a high-performing global pricing organization, including setting the operating model, developing managers and individual contributors, and raising the quality bar for pricing work.
• Partner with leaders across product, engineering, finance, sales, marketing, and operations to evaluate trade-offs between growth, adoption, margin, and customer value.
• Own pricing models, scenario planning, forecasts, and business cases that connect pricing decisions to measurable outcomes such as average selling price, average revenue per user, and monetization performance.
• Lead pricing research and testing approaches, using methods such as customer interviews, conjoint analysis, Van Westendorp, and experiments to inform strategic recommendations.
• Present pricing proposals and recommendations clearly to senior leadership, including executive-level stakeholders, with well-supported analysis and clear decision paths.
• Ensure pricing changes are implemented smoothly by coordinating readiness across systems, processes, enablement, and customer communication to support successful launches and business adoption.

Director of Pricing

Accounting Manager

• Identify bottlenecks, manual work, and automation opportunities across quote-to-cash, revenue recognition, deferred commissions, and the financial close process.
• Develop standardized policies, procedures, and playbooks that support consistent execution across revenue and deferred commissions accounting.
• Drive adoption of new workflows and tools by partnering with the broader revenue team and helping improvements become part of day-to-day operations.
• Evaluate new products, services, and pricing models for revenue recognition implications under Accounting Standards Codification 606, including areas such as multi-element arrangements, standalone selling price estimation, variable consideration, and contract modifications.
• Collaborate with Product, Deal Desk, Legal, and Financial Planning and Analysis to assess accounting and operational considerations during offering design and go-to-market planning.
• Partner with external auditors to align on technical accounting conclusions and maintain clear documentation for new accounting positions.
• Enhance system integrations, data quality, and reporting across enterprise resource planning, customer relationship management, revenue, and commissions systems.

Senior Manager, Revenue Accounting

Customer Success Manager

• Set the vision and strategic plan for the CX Services organization, with a focus on product adoption, customer outcomes, and business growth.
• Architect and improve the post-sales customer experience by defining scalable lifecycle programs, engagement models, and customer success practices.
• Lead the design, launch, and ongoing iteration of new and existing service offerings, including paid success plan approaches aligned to company goals.
• Define and monitor key performance indicators for customer success/services, using data to evaluate program health and identify areas for improvement.
• Lead and develop a high-performing CX Services Management team across distributed environments, including hiring, coaching, enablement, and performance management.
• Partner closely with Sales leadership on renewal forecasting, account coverage, and growth planning to support retention and expansion.
• Work across Product, Engineering, Support, Marketing, and Operations to align service delivery, resolve escalations, and improve the end-to-end customer experience.
• Manage the commercial and operational aspects of the services portfolio, translating customer needs into practical offerings that deliver measurable value.

Senior Director, Customer Success Services

• Drive strategic growth by leading GitLab's enterprise accounts across San Francisco, serving as a trusted technology advisor to industry leaders in your territory.
• Orchestrate winning sales strategies by bringing together Solutions Architects, Customer Success experts, Sales Development, Channel & Alliances, and other technical specialists to deliver transformative, AI-powered DevSecOps solutions.
• Shape the future of software development by crafting innovative solutions that align GitLab's platform with customers' long-term vision, compliance needs, and business objectives.
• Build deep, strategic partnerships by mastering your customers' industry landscape, success metrics, and growth trajectories so you can position GitLab as their indispensable technology ally.
• Design and execute strategic account plans, including opportunity mapping, stakeholder alignment, and multi-threaded engagement, to expand GitLab usage within new and existing major accounts.
• Lead end-to-end customer journeys from initial discovery through evaluation, negotiation, and successful implementation, ensuring a consistent, high-quality experience at every stage of the sales cycle.
• Champion continuous improvement by contributing to forecasting and pipeline reviews, conducting sophisticated win/loss analyses, and sharing strategic insights that refine our go-to-market approach.
• Prepare and deliver compelling customer-facing and internal presentations, proposals, and recommendations that clearly communicate value, business outcomes, and the path to long-term partnership with GitLab.

Major Account Executive

Program Manager

• Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers.
• Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security teams.
• Develop a delivery methodology that leverages agile and project management best practices. Communicate how this methodology will be used to key customer stakeholders. Lead the execution of the methodology by bringing together customer and GitLab team members.
• Build and continuously communicate Program Roadmap, dependencies, and deliverables.
• Manage stakeholder expectations to gain approval from stakeholders on project milestones.
• Define program strategy to include
• Program justification
• Program benefits
• In scope / Out of scope projects
• Timeline and schedule
• Resources (how many teams, PMs, PSEs, TAs etc)
• Identify Stakeholders
• Create a program level RACI chart
• Define Program Success Criteria
• Create Program Level WBS (Work Breakdown Structure) for all the projects
• Create Communication plans between projects with Stakeholders
• Define Program Escalation Path
• Work closely with Engagement Managers to define workstreams when scoping larger customer programs, which may include reviewing proposals or Statements of Work prior to signature
• Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes