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Senior Professional Services Engineer – PubSec
GitLabSenior Professional Services Engineer delivering GitLab installation, migration, training, and advisory services. Collaborating with customers and engineering teams to improve outcomes in a remote environment.
Tech Stack
Tools & technologiesAnsibleAWSAzureChefCloudGoogle Cloud PlatformNode.jsPackerPuppetTerraform
About the role
Key responsibilities & impact- Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities.
- Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
- Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows.
- Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes.
- Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps.
- Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services.
- Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy.
- Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.
Requirements
What you’ll need- Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.
- Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
- Top Secret Security Clearance required.
- Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
- Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set.
- Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements.
- Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment.
- Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment.
- Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values.
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Infrastructure as CodeConfiguration as CodeTerraformAnsiblePackerPuppetChefGitLabGitsource control workflows
Soft Skills
communication skillsproject managementleadershipproblem-solvingmentoringcustomer engagementcollaborationsolution-oriented approachconsensus buildingautonomy
Certifications
Top Secret Security Clearance