GitLab

Program Manager

GitLab

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers.
  • Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security teams.
  • Develop a delivery methodology that leverages agile and project management best practices. Communicate how this methodology will be used to key customer stakeholders. Lead the execution of the methodology by bringing together customer and GitLab team members.
  • Build and continuously communicate Program Roadmap, dependencies, and deliverables.
  • Manage stakeholder expectations to gain approval from stakeholders on project milestones.
  • Define program strategy to include
  • Program justification
  • Program benefits
  • In scope / Out of scope projects
  • Timeline and schedule
  • Resources (how many teams, PMs, PSEs, TAs etc)
  • Identify Stakeholders
  • Create a program level RACI chart
  • Define Program Success Criteria
  • Create Program Level WBS (Work Breakdown Structure) for all the projects
  • Create Communication plans between projects with Stakeholders
  • Define Program Escalation Path
  • Work closely with Engagement Managers to define workstreams when scoping larger customer programs, which may include reviewing proposals or Statements of Work prior to signature
  • Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes

Requirements

  • Proficiency with forecasting and reporting metrics
  • Ability to lead Project Management Program Level meetings, including but not limited to, the Weekly PM meeting
  • Ability to formulate, organize, monitor, and manage inter-connected projects
  • Ability to manage budgets and timelines for long-term projects
  • Develop long-term plans in collaboration with customers
  • Ability to partner with Engagement Managers and Architects to develop long term plans in support of customer adoption and transformation
  • GitLab Project Management Certified within 2 months of the role
Benefits
  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
  • Home office support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
agile methodologyproject managementforecastingreporting metricsbudget managementtimeline managementprogram strategyWork Breakdown Structurecommunication plansRACI chart
Soft Skills
relationship buildingstakeholder managementleadershiporganizational skillscommunicationcollaborationexpectation managementstrategic planningproblem-solvingadaptability
Certifications
GitLab Project Management Certified