GitLab

Product Marketing

• Lead go-to-market strategy and sales enablement for GitLab's pricing and packaging across our product portfolio, creating messaging frameworks, sales plays, and guidance that help sales teams navigate pricing conversations across self-serve, sales-assisted, and enterprise segments.
• Develop and own the narrative for GitLab's pricing philosophy and positioning for different monetization actions, turning pricing structures into simple, differentiated messaging that supports customer purchasing decisions.
• Lead launch readiness for pricing and packaging updates, including sales training, sales and customer communications, and coordination with website and marketing journey updates so pricing changes are clear, consistent, and easy to adopt.
• Track and analyze pricing performance post-launch using adoption metrics, customer feedback, and sales insights, and turn those findings into actionable recommendations for product, monetization, and finance partners.
• Create and maintain high-impact enablement for pricing conversations, such as pricing playbooks, tier differentiation guides, deal and objection-handling frameworks, competitive pricing narratives, ROI and total cost of ownership assets, and interactive sales tools, including pricing calculators, designed to shorten sales cycles and reduce friction at the point of purchase.
• Spend approximately 50% of your time engaged directly with customers and sales teams, attending calls and meetings to gather first-hand insights on pricing objections, deal dynamics, and what's resonating or breaking down in the field — then translating those insights directly into better enablement.
• Build external thought leadership on platform economics, consumption models, and transparent, value-based pricing through content, webinars, and speaking opportunities.
• Lead cross-functional programs to improve how we communicate and operationalize pricing and packaging, and share best practices with other Product Marketing Managers to raise the quality and consistency of commercial messaging.

Lead Product Marketing Manager, Pricing and Packaging

Solutions Engineer

• As a Principal Solutions Architect in GitLab’s global Solutions Architecture Center of Excellence, you’ll be the trusted technical advisor and pre-sales partner who helps customers unlock the full value of GitLab’s AI-powered DevSecOps platform.
• You will solve complex challenges across the software lifecycle by connecting GitLab, AI agents, security, and cloud-native capabilities to real business outcomes, guiding customers through digital transformation and modern software delivery.
• Reporting into the Senior Director and acting as the AI subject matter expert on a team of specialists, you’ll own technical strategy for strategic accounts, lead value stream and Proof of Value (PoV) engagements, and serve as the technical “CTO” for your accounts.
• In your first year, you’ll be focused on driving successful platform evaluations and adoption as part of the pre-sales process, shaping AI-led solution architectures, influencing product direction with field feedback, and creating reusable assets and providing thought leadership for raising GitLab’s technical bar globally.

Solutions Architect – AI, Security & Compliance

Business Development Rep

• Drive high-volume prospecting into DoW accounts through a balanced mix of calls, emails, and LinkedIn.
• Collaborate closely with Account Executives to understand their territories, priorities, and account plans, turning that insight into targeted campaigns and qualified pipeline.
• Qualify inbound and outbound interest in GitLab's AI-powered DevSecOps platform, ensuring strong fit and smooth handoff to sales partners.
• Use GitLab's sales tools and systems to track activities, maintain accurate account and contact data, and report on pipeline and performance trends.
• Partner with public sector and enablement teams to apply specialized DoW training to your day-to-day prospecting strategy.
• Contribute to continual improvement of outreach messaging, playbooks, and processes by sharing feedback from prospects and AEs with the wider BDR and public sector teams.

Business Development Representative

Product Manager

• Define and drive product strategy for GitLab's AI agent orchestration platform, with a focus on core platform capabilities that support agentic workflows.
• Partner closely with Engineering and Design to identify product opportunities, prioritize platform investments, and guide execution from concept through delivery.
• Translate complex technical areas such as agent context, agent memory, and background agent behavior into clear product requirements and roadmap decisions.
• Work across teams to align platform direction with broader GitLab AI initiatives and ensure orchestration capabilities can support a range of use cases.
• Use product management best practices to drive discovery, clarify problem statements, and create shared understanding among stakeholders.
• Communicate product vision, priorities, and decisions clearly to cross-functional partners and help teams stay focused on the highest-impact work.
• Contribute as a senior product leader by bringing structure to ambiguity and helping shape how GitLab builds AI-native platform capabilities.

Staff Product Manager, AI Agent Orchestration

Affiliate Manager

• Support the Chief Information Officer with day-to-day administrative and operational needs across scheduling, communications, planning, and execution.
• Manage complex calendars by vetting requests, prioritizing meetings, recommending tradeoffs, and aligning schedules with GitLab meeting norms and practices.
• Proactively manage inbound requests to the CIO by framing issues, offering recommendations, and helping drive timely decisions instead of simply escalating questions.
• Own and strengthen leadership cadences across the broader Office of the CIO, including staff meetings, team meetings, planning rhythms, and other recurring operating mechanisms.
• Prepare detailed agendas, briefing materials, and meeting content far enough in advance to support thoughtful review and meaningful discussion in internal and external meetings.
• Track follow-ups, action items, deliverables, and updates across direct reports and functional peers, and actively remind the CIO when action or acknowledgment is needed.
• Help the CIO maintain strong visibility into team progress, emerging issues, and moments of achievement across the organization.
• Build trusted working relationships with leaders, direct reports, and key individual contributors to stay close to what is happening in the division and provide informed insight and advice.
• Coordinate end-to-end travel logistics, including transportation, lodging, security, visas, and related documentation.
• Process expense reports and monitor reimbursements with accuracy and timely follow-through.
• Partner with People Operations, Information Technology, recruiting teams, and other Executive Business Administrators to resolve logistics, schedule interviews, coordinate onboarding, and provide coverage when needed.
• Manage team meetings, onsites, and events by handling scheduling, materials, vendor coordination, owning agenda development, pre-meeting prep, note-taking, action item tracking, and budget support while using AI tools to streamline routine work and information synthesis.

Senior Executive Business Partner

Customer Support

• Lead the strategy, architecture, and execution for the technology ecosystem that supports GitLab's global Customer Success, Support, and Community functions.
• Define and deliver a multi-year roadmap for post-sales systems that aligns with business goals and is measured through retention, expansion, and customer experience outcomes.
• Take operational ownership of the global Zendesk environment, ensuring high availability, strong case routing, and effective integration with customer relationship management and internal engineering workflows.
• Partner directly with post-sales leaders to improve support technology, moving from a reactive ticket management approach to a more proactive model focused on self-service, case deflection, and faster resolution.
• Design scalable processes across the customer lifecycle, including onboarding, customer health, case management, renewals, and related post-sales workflows.
• Drive the adoption of artificial intelligence and automation capabilities to improve efficiency, triage, routing, operational productivity, and risk identification.
• Work with Data and Business Intelligence teams to improve data integrity and support a reliable source of truth for health scores, product usage reporting, and retention insights.
• Mentor and grow a distributed team of business systems professionals, building a culture of ownership, collaboration, documentation, and continuous improvement.

Director, Customer Support Systems

Account Executive

• Meet or exceed quota while fostering strong customer relationships
• Articulate the value of GitLab to our Commercial prospects and customers in the US Eastern region
• Take ownership of and act as the CEO for the book of business in your territory:
• Document the buying criteria & process, next steps & owners
• Build a strong pipeline through a healthy cadence of prospecting activity
• Prospect and close new business to expand your territory
• Ensure adoption of our solutions and do your best to avoid churn and contraction
• Work and collaborate with our Partner ecosystem to drive new business and value for our customers
• Create an accurate forecast for each quarter against your plan/budget
• Drive attendance to our events, which you will be part of to further network with current and prospective customers
• Contribute to root cause analyses on wins/losses.
• Communicate lessons learned to the team, including account managers, the marketing team, and the technical team.
• Contribute to documenting improvements in our sales handbook
• Collaborate with cross-functional teams, such as Customer Success, Renewals, Sales Development, etc. to provide account leadership, ensuring a good outcome for our customers in the pre- and post-sales process
• Be the voice of the customer by contributing product ideas to our public issue tracker
• Master MEDPICC and Command of the Message on all opportunities

Commercial Account Executive – Named

Sales

• Own the global SMB business, including revenue performance across net new annual recurring revenue, expansion, and retention across routes to market.
• Lead and scale a distributed organization of SMB sales leaders, supporting performance, accountability, coaching quality, and leadership development across regions.
• Build and improve a high-velocity SMB sales motion, extending existing playbooks and processes to support efficient, repeatable execution worldwide.
• Deliver accurate forecasts, pipeline reviews, and growth plans at the global, regional, and team levels, aligned to company revenue objectives.
• Partner with Revenue Operations and Finance on key operating levers such as quotas, compensation, lead management, and territory changes.
• Work closely with Marketing, Sales Development, Product, Customer Success, Professional Services, Support, and Digital/Online Sales to create a seamless and effective SMB customer journey.
• Establish and inspect core SMB performance metrics, including pipeline coverage, conversion, sales velocity, productivity, and retention, and take corrective action when needed.
• Bring the voice of the SMB customer into strategic decisions by using market insight, customer behavior, and performance data to refine programs, messaging, and execution.

Senior Director, Global SMB Sales

Engineer

• Define and continuously refine a company-wide technical vision for autonomous, agentic SDLC that aligns with GitLab's product strategy and Engineering job architecture.
• Identify and prioritize non-linear productivity opportunities across the SDLC, from planning and coding to review, security, compliance, and operations, targeting 10x step changes rather than incremental gains.
• Translate ambiguous problem spaces into concrete, iterable roadmaps in partnership with Product, AI and ML, and Architecture teams.
• Lead hands-on experiments and prototypes to validate where agentic workflows can fully own or materially reshape engineering tasks, including autonomous MR authoring, test creation and triage, security remediation, release readiness, and incident response.
• Design and implement reference architectures for agentic SDLC inside GitLab, including orchestration patterns, safety guardrails, observability, and human-in-the-loop controls.
• Define evaluation frameworks using offline benchmarks and online experiments to measure correctness, latency, safety, cost, and productivity impact of agentic workflows.
• Select and own a small set of high-impact internal use cases as pathfinders and drive them from concept through adoption to measurable productivity gains.
• Work directly with engineering teams to embed agentic workflows into day-to-day development, ensuring they are trusted, observable, and resilient.
• Define and track core productivity metrics such as cycle time, MTTR, and MR throughput, and link agentic interventions to real business outcomes.
• Capture and codify reusable patterns, libraries, and playbooks that other teams can adopt with minimal friction.
• Work with Product Management and Engineering leadership to convert proven internal patterns into product capabilities that can be safely and reliably offered to customers.
• Ensure designs respect multi-tenant, compliance, and data governance requirements across GitLab.com and self-managed customers.
• Serve as a point of escalation for complex technical and architectural decisions related to agentic workflows, AI safety, and large-scale systems integration.
• Mentor Principal and Staff Engineers working on AI and agentic efforts, raising the overall bar for technical execution, experimentation rigor, and cross-team collaboration.
• Write clear, opinionated design documents, architecture narratives, and decision records that help teams make aligned, high-quality decisions independently.
• Represent GitLab in the broader ecosystem at conferences, standards groups, and open source communities on topics such as AI-assisted development, autonomous agents, and productivity measurement.
• Partner with Security and Compliance to define guardrails, review processes, and monitoring for agentic features, ensuring responsible use of AI and protection of customer data.
• Work with Reliability and SRE teams to ensure that agentic services are observable, debuggable, and resilient, and that failure modes degrade gracefully.

Distinguished Engineer – Agentic SDLC, Non‑Linear Productivity

Software Engineer

• Own the technical vision and roadmap for GitLab’s core Workflow and Function Runtime primitives, in partnership with Product, Architecture, and other platform teams.
• Lead and grow multiple engineering teams responsible for highly available, horizontally scalable, and secure distributed systems used across GitLab.
• Be hands-on with architecture and code: review designs, dive into incidents, and contribute to critical paths where needed.
• Drive operational excellence for these shared services, including SLOs, on-call, incident response, capacity planning, and resilience across regions and tenants.
• Optimize for cost and efficiency at scale, balancing performance, reliability, and unit economics for long-running and bursty workloads.
• Define and mature platform APIs and abstractions that allow product teams to compose workflows, schedule functions, and integrate with the runtime safely and predictably.
• Create a strong engineering culture focused on results, iteration, ownership, and rigorous technical judgment.
• Collaborate across the company (Product Management, Security, Infrastructure, Data, AI/ML, and other stage groups) to ensure the platform primitives meet the needs of diverse workloads.
• Recruit, develop, and retain senior and staff-level engineers and managers; provide clear expectations, feedback, and growth paths.
• Champion GitLab values (results, transparency, efficiency, collaboration, diversity & inclusion) in how the team plans, executes, and communicates.

Director of Engineering – Workflows, Runners

User Researcher

• Lead foundational, problem validation, and strategic research projects across your assigned product areas and beyond
• Drive both brand and product research — including buyer persona development, brand perception studies, and digital experience research — that directly informs positioning and messaging
• Be the expert on the users within your area of coverage: their behaviours, pain points, workflows, and goals
• Make connections across research initiatives, surfacing macro insights that no single study could reveal on its own
• Build trusted relationships with Product Design, Product Management, Brand, and Marketing counterparts, guiding them to the right research approach
• Advocate for and socialise actionable insights in a clear and compelling way that increases empathy across the organisation
• Independently drive research prioritisation across stage groups, balancing impact, product direction, and company objectives
• Mentor other researchers and actively shape how the Experience Research team works, through process iteration, documentation, and peer reviews

Senior UX Researcher

Sales Development Rep

• Effectively manage inbound lead flow
• Conduct high-level discovery conversations in target accounts
• Meet or exceed SDR sourced Sales Accepted Opportunity (SAO) volume targets
• Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities
• Utilize business and industry knowledge to research accounts, identify key players, generate interest, create/identify compelling events, and develop accounts
• Work to have a variety of touches (call, email, social, etc.) on all leads in your assigned territory using Outreach.io
• Manage, track, and report on all activities and results using Salesforce
• Participate in documenting all processes in the GitLab handbook and update as needed with your Sales Development Manager
• Act as a mentor for new SDR hires in helping them navigate their key accounts

Sales Development Representative

• Execute outbound prospecting initiatives to generate qualified meetings and pipeline in your assigned territory.
• Generate New Logo opportunities and Growth opportunities on existing customer accounts.
• Conduct high-level discovery conversations with target accounts to understand business needs, qualify opportunities, and create Sales Accepted Opportunities (SAOs).
• Meet or exceed monthly and quarterly BDR-sourced Sales Accepted Opportunity (SAO) targets (e.g., Stage 1 and Stage 3 opportunities) by consistently converting qualified prospects into opportunities.
• Research and prioritize target accounts using business and industry knowledge to identify key players, uncover compelling events, and develop tailored outreach strategies.
• Execute a multi-touch outreach cadence (call, email, social, etc.) to all prospects in your assigned territory using Outreach to maximize engagement and conversion rates.
• Manage, track, and accurately report all prospecting activities and pipeline in Salesforce to provide clear visibility into performance and forecast.
• Collaborate with Field, Corporate, and Digital Marketing, Sales, and Customer Success teams to build targeted account lists, campaigns, and call strategies. Attend regional marketing events to engage participants, generate leads, and drive qualified Sales Accepted Opportunities (SAOs).
• Document and continuously improve Business Development Representative processes in the GitLab handbook in partnership with your Business Development Manager. Mentor new BDR hires to help them ramp quickly and navigate key accounts.

Security Operations

• Lead and coordinate end-to-end incident response for high-severity security events within a 24/7 global on-call model, with this role operating during U.S. business hours.
• Prepare clear executive communications that keep stakeholders informed during incidents
• Investigate complex security incidents across cloud environments, applying strong Digital Forensics and Incident Response (DFIR) methodologies
• Partnering with Signals Engineering to design and implement detection capabilities, including SIEM use cases, alerting strategies, and telemetry pipelines
• Build and enhance automation and AI-assisted workflows to improve triage, investigation speed, and response consistency
• Partner with Threat Intelligence to contextualize threats and improve detection coverage
• Conduct root cause analysis (RCA) and lead post-incident reviews to drive continuous improvement and risk reduction
• Develop and maintain runbooks, playbooks, and operational documentation
• Collaborate cross-functionally (Engineering, Infrastructure, Legal, Product, Communications, etc) during incidents and lead proactive initiatives (e.g. tabletops)
• Mentor other engineers and help elevate the team’s overall incident response maturity

Senior Security Engineer, Security Incident Response Team

• Drive product direction for tenant scale and unified deployment capabilities across GitLab.com, Dedicated, and future deployment models, moving this work from concept into a deployment model teams can build on in your first year.
• Define requirements for our unified deployment platform, including the capabilities needed before tenants can be hosted in a unified deployment unit.
• Partner closely with engineering counterparts and highly technical teams to turn infrastructure constraints and platform needs into clear product direction.
• Collaborate with product peers across the platforms organization, including teams working on GitLab.com and adjacent infrastructure areas.
• Engage with internal and external customers to understand needs related to isolation, regional deployment, compliance, and operational readiness.
• Facilitate tradeoff discussions around scalability, tenant encapsulation, deployment consistency, and platform unification.
• Translate complex technical concepts into product plans, priorities, and documentation that align distributed teams on delivery milestones for tenant portability and platform unification.
• Support a collaborative team model where product managers share ownership across a common pool of work and step into the areas where they can have the most impact.

Lead Product Marketing Manager, Pricing and Packaging

Solutions Architect – AI, Security & Compliance

Business Development Representative

Staff Product Manager, AI Agent Orchestration

Senior Executive Business Partner

Director, Customer Support Systems

Commercial Account Executive – Named

Senior Director, Global SMB Sales

Distinguished Engineer – Agentic SDLC, Non‑Linear Productivity

Director of Engineering – Workflows, Runners

Senior UX Researcher

Sales Development Representative

Business Development Representative

Senior Security Engineer, Security Incident Response Team

Senior Product Manager, Tenant Scale