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About the role
Key responsibilities & impact- Support the Chief Information Officer with day-to-day administrative and operational needs across scheduling, communications, planning, and execution.
- Manage complex calendars by vetting requests, prioritizing meetings, recommending tradeoffs, and aligning schedules with GitLab meeting norms and practices.
- Proactively manage inbound requests to the CIO by framing issues, offering recommendations, and helping drive timely decisions instead of simply escalating questions.
- Own and strengthen leadership cadences across the broader Office of the CIO, including staff meetings, team meetings, planning rhythms, and other recurring operating mechanisms.
- Prepare detailed agendas, briefing materials, and meeting content far enough in advance to support thoughtful review and meaningful discussion in internal and external meetings.
- Track follow-ups, action items, deliverables, and updates across direct reports and functional peers, and actively remind the CIO when action or acknowledgment is needed.
- Help the CIO maintain strong visibility into team progress, emerging issues, and moments of achievement across the organization.
- Build trusted working relationships with leaders, direct reports, and key individual contributors to stay close to what is happening in the division and provide informed insight and advice.
- Coordinate end-to-end travel logistics, including transportation, lodging, security, visas, and related documentation.
- Process expense reports and monitor reimbursements with accuracy and timely follow-through.
- Partner with People Operations, Information Technology, recruiting teams, and other Executive Business Administrators to resolve logistics, schedule interviews, coordinate onboarding, and provide coverage when needed.
- Manage team meetings, onsites, and events by handling scheduling, materials, vendor coordination, owning agenda development, pre-meeting prep, note-taking, action item tracking, and budget support while using AI tools to streamline routine work and information synthesis.
Requirements
What you’ll need- Experience supporting senior executives in a fast-moving business environment, with the judgment to manage shifting priorities, sensitive matters, and competing demands.
- A proactive, partnership-oriented working style, with the ability to anticipate needs, move quickly, and adapt thoughtfully to an ever-changing environment.
- Comfort operating in ambiguity and managing complexity with sound judgment, calm execution, and strong problem-solving skills.
- Ability to manage complex calendars, travel, and expenses for multiple stakeholders while maintaining accuracy and clear communication.
- Experience working with technology or Information Technology organizations, with an understanding of how to support cross-functional operational work.
- Strong executive communication skills, including the ability to synthesize information, prepare recommendations, and ensure the right content is ready at the right time.
- Demonstrated follow-through and accountability, including the confidence to keep senior leaders on track with reminders, open items, and commitments.
- Strong interpersonal skills and the ability to build trusted relationships across leaders, peers, and key contributors while maintaining discretion with confidential information.
- Proficiency with tools such as Google Workspace, Slack, Zoom, and Navan or similar platforms used for collaboration, scheduling, travel, and expense management.
- Comfort using AI tools to improve productivity, automate routine tasks, and synthesize information.
Benefits
Comp & perks- Benefits to support your health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
calendar managementtravel logisticsexpense reportingmeeting preparationagenda developmentaction item trackingproblem-solvinginformation synthesisexecutive communicationfollow-through
Soft Skills
proactive working stylepartnership-orientedadaptabilityjudgmentinterpersonal skillsdiscretionaccountabilitytrust-buildingcalm executionsensitivity to competing demands