Gigstreem

Account Manager

• Serve as the primary point of contact and face of Gigstreem for assigned properties.
• Build and maintain strong, long‑term relationships with property managers, leasing teams, and ownership groups.
• Act as a trusted advisor by providing education, guidance, and ongoing support to property teams to ensure a seamless and positive internet experience for residents.
• Proactively monitor the overall property and resident experience, identifying trends or concerns before they escalate.
• Partner closely with internal teams to quickly resolve issues, communicate updates, and ensure follow‑through.
• Implement strategies that drive resident satisfaction, adoption, and long‑term property success.
• Collaborate with the Business Development team to identify opportunities for account expansion, including up‑selling, cross‑selling, and introducing new products or services.
• Prepare and deliver regular, clear, and insightful reports to clients using internal ticketing data, analytics, and customer satisfaction metrics.

Community Account Manager

Accounts Payable

• Process, verify, and reconcile vendor invoices and expense reports accurately and promptly.
• Ensure proper coding and approval of invoices in accordance with company policies and GAAP requirements.
• Prepare and execute weekly payment runs (ACH, checks, wires) while monitoring cash flow.
• Develop/maintain strict routine payment schedules for reoccurring charges.
• Maintain vendor records and resolve discrepancies or payment issues quickly.
• Act as primary communications liaison with vendors and interdepartmental requests.
• Candidate will be expected to maintain prompt communications across multiple time zones, including some international.
• Assist with month-end close by reconciling AP sub-ledger to the general ledger.
• Monitor compliance with internal controls and support audits as needed.
• Collaborate cross-functionally with Procurement, Operations, and Finance teams to streamline AP processes.
• Contribute to automation initiatives and help reduce manual workflows.
• Be self-motivated to work independently on high volume transactions.

Accounts Payable Specialist

Accounts Receivable

• Generate, process, and issue customer invoices accurately and on schedule
• Apply customer payments (ACH, checks, credit card, wire) to the correct accounts and reconcile discrepancies
• Monitor aging reports daily; identify overdue accounts, initiate collection efforts, and escalate when necessary
• Maintain structured follow-up routines to ensure timely payment and reduction of outstanding balances
• Investigate and resolve billing errors, short payments, disputed charges, and account variances quickly
• Serve as the primary communications liaison for customer billing inquiries across multiple time zones, including some international communications
• Coordinate with Sales, Customer Success, and Operations teams to ensure billing accuracy and resolve account-related issues
• Assist with month-end close by reconciling the AR sub-ledger to the general ledger
• Maintain customer account records and ensure data accuracy in ERP and billing systems
• Support internal and external audits through documentation, reporting, and compliance with internal controls
• Contribute to process-improvement and automation initiatives to reduce manual steps and enhance billing efficiency
• Be self‑motivated and capable of working independently while managing high-volume transactional workflows

Accounts Receivable Specialist

Network Engineer

• Responsible for Engineering and Optimization of the regional network backbones and corresponding venue networks
• Define, document and enforce network standards
• Engage directly with network equipment suppliers
• Augment network design concepts
• Configure all network elements
• Turn-up & test new network & corresponding services
• Assist in the execution of vendor evaluations
• Lead/execute Proof of Concept (POC) tests
• Create and maintain technical relationships with vendors
• Develop and hone necessary skills associated with IP networking
• Interact with various inter and intra departmental peer groups
• Execute assigned tasks within assigned timeframes and budgets
• Provide guidance/ mentor less experienced agents/technicians

Community Account Manager

Accounts Payable Specialist

Accounts Receivable Specialist

Senior Network Engineer