Community Account Manager

Gigstreem

Community Account Manager at Gigstreem, a leading Internet Service Provider, balancing relationship management and account oversight for residential properties.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact and face of Gigstreem for assigned properties.
Build and maintain strong, long‑term relationships with property managers, leasing teams, and ownership groups.
Act as a trusted advisor by providing education, guidance, and ongoing support to property teams to ensure a seamless and positive internet experience for residents.
Proactively monitor the overall property and resident experience, identifying trends or concerns before they escalate.
Partner closely with internal teams to quickly resolve issues, communicate updates, and ensure follow‑through.
Implement strategies that drive resident satisfaction, adoption, and long‑term property success.
Collaborate with the Business Development team to identify opportunities for account expansion, including up‑selling, cross‑selling, and introducing new products or services.
Prepare and deliver regular, clear, and insightful reports to clients using internal ticketing data, analytics, and customer satisfaction metrics.

Requirements

What you’ll need

Strong organizational and time‑management skills: Ability to manage multiple accounts and priorities simultaneously while coordinating effectively with internal stakeholders.
Reporting & analytical skills: Comfortable analyzing performance metrics, customer feedback, and operational data to inform decisions and recommendations.
Presentation & meeting leadership: Confident leading property meetings, presenting performance reviews, and addressing escalations professionally and calmly while advocating for both the client and Gigstreem.
Product expertise & continuous learning: Develop and maintain a deep understanding of Gigstreem’s products, systems, and processes; deliver effective training to property teams to ensure strong adoption and utilization.
Professional presence: Personable, polished, and composed, able to build trust quickly and represent Gigstreem with credibility at all times.

Benefits

Comp & perks

Health Insurance
Vision insurance
Dental insurance
Long Term Disability
Life Insurance
Paid Time Off
Monthly Cell Phone Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

reportinganalytical skillsperformance metrics analysiscustomer feedback analysisoperational data analysisproduct expertisetraining delivery

Soft Skills

organizational skillstime-management skillspresentation skillsmeeting leadershipprofessional presencerelationship buildingtrust buildingcommunication skills