Help Desk Analyst – Semisenior
GIGABIT Technologies Private Limited
DNSSwitchingTCP/IPVoIP
IT Specialist – Semisenior
GIGABIT Technologies Private Limited
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Senior
Tech Stack
DNSSwitchingTCP/IPVoIP
About the role
- Provide first-level technical support for VoIP systems, networking issues, and general IT inquiries
- Troubleshoot and resolve VoIP-related problems (call quality, connectivity, configuration issues)
- Troubleshoot WiFi issues
- Perform network diagnostics and basic troubleshooting for connectivity and hardware issues
- Manage, prioritize, and resolve support tickets through our help desk system
- Support email setup and troubleshooting
- Escalate complex issues to senior engineers or specialized teams when needed
- Document all support interactions, solutions, and procedures clearly
- Contribute to our internal knowledge base by writing guides and FAQs
Requirements
- Technical support skills for computer equipment and users
- 3+ years in a help desk or technical support role, in telecom or IT
- Knowledge of VoIP systems, SIP protocols, and troubleshooting
- Solid understanding of networking: TCP/IP, DNS, DHCP, routing/switching basics
- Familiarity with SIP trunking, PBX systems, and VoIP hardware
- Hands-on experience with help desk ticketing systems and remote support tools
- Certifications such as CompTIA Network+, CCNA, or VoIP-specific certifications are a plus
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Advanced English
Benefits
- An exciting growth journey and a never-ending ambition to develop as a company
- A friendly, supportive and humble working culture where the team always comes first
- Opportunities for professional development and personal growth
- Passionate, high-performing and genuine colleagues
- We care about the important things: results and well-being
- Referral Programm- Refer a colleague program: Enjoy an amazing reward if you recommend a friend or colleague to GIGA IT and they get hired
- 15 business days PTO and flexibility programm
- Local Holidays
- Temporarily Remote work
- Notebook
- Work hours: Monday to Friday, from 8 a.m. to 5 p.m.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
VoIP systemsSIP protocolsnetworkingTCP/IPDNSDHCProutingswitchingtroubleshootingemail setup
Soft skills
technical supportproblem-solvingcommunicationdocumentationprioritizationticket managementcollaborationcustomer serviceattention to detailknowledge sharing
Certifications
CompTIA Network+CCNAVoIP-specific certificationsAssociate's degree in ITBachelor's degree in Computer Science
