Helpdesk Support Specialist
Lean Tech
SQL
Help Desk Analyst – Semisenior
GIGABIT Technologies Private Limited
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Senior
Tech Stack
DNSSwitchingTCP/IPVoIP
About the role
- Experience in managed services support
- Strong knowledge and experience with Layer 2 switching, modem bridging, NAT, DHCP, DNS, TCP/IP, and Wi-Fi networks
- Knowledge of network protocols, VLANs, QoS, and VPNs
- Ability to follow methodical troubleshooting procedures and perform diagnostics
- In-depth knowledge of Cradlepoint, Ubiquiti, and Meraki network technologies
- Proficiency in network design and implementation
- Strong analytical skills to diagnose and improve network performance
- Ability to collaborate and communicate effectively with support teams, external partners, and customers
Requirements
- At least 3 years of experience as a VoIP network specialist/engineer
- Technical support skills for computer equipment and users
- Excellent written and spoken English (will deal directly with clients)
- Strong desire to learn and continuously improve
- Attention to detail
Benefits
- 15 business days PTO and flexibility programm
- Local Holidays
- Temporarily Remote work
- Notebook
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Layer 2 switchingmodem bridgingNATDHCPDNSTCP/IPWi-Fi networksnetwork protocolsVLANsQoS
Soft skills
methodical troubleshootinganalytical skillscollaborationcommunicationattention to detaildesire to learncontinuous improvement
