Help Desk Analyst, L1
Stefanini LATAM
LinuxOracleSMTPSQL
Help Desk Engineer, L2-L3
Maxana
contract
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMLinux
About the role
- Provide Level 2 and Level 3 technical support for troubleshooting hardware and software issues via remote and on-site assistance.
- Monitor, manage, and resolve IT tickets in a timely manner.
- Install and configure computer systems, software, and hardware as per user requirements.
- Document solutions and update the knowledge base to enhance support processes.
- Collaborate with cross-functional teams to enhance IT infrastructure and security.
- Conduct system audits and assist with maintaining network performance.
- Drive continuous improvement efforts within the support team to enhance service delivery and efficiency.
- Train and mentor junior team members as needed.
Requirements
- 3+ years of experience in IT support (L2-L3 level).
- Strong knowledge of Windows and Linux operating systems, networking concepts, and hardware troubleshooting.
- Experience with ticketing systems and remote support tools.
- Proficiency with IT service management best practices (ITIL certification is a plus).
- Excellent problem-solving skills and the ability to communicate technical information effectively.
- Strong customer service orientation and ability to handle stressful situations professionally.
- Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
Benefits
- Fully Remote (must reside in LATAM)
- Long term contract (3 years)
- Room for growth and upward mobility
- Cutting edge company and tech
- Competitive Pay
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Level 2 technical supportLevel 3 technical supporthardware troubleshootingWindows operating systemLinux operating systemnetworking conceptsIT service managementsystem auditsticketing systemsremote support tools
Soft skills
problem-solvingcommunicationcustomer service orientationstress managementmentoringcollaborationcontinuous improvementdocumentationteamworkservice delivery
Certifications
ITIL certification