Maxana

Payroll

• Run and manage payroll in **ADP**
• Collect, validate, and reconcile consultant timesheets
• Audit hours, pay rates, and approvals for 100% accuracy
• Ensure on-time payments for contractors and employees
• Resolve payroll discrepancies quickly and professionally
• Generate accurate customer invoices in **QuickBooks**
• Match timesheets to contracts and billing terms
• Verify rates, hours, and client-specific requirements
• Track invoice status and assist with follow-ups
• Prevent revenue leakage and billing errors
• Maintain organized financial records and documentation
• Reconcile payroll and invoicing data weekly/monthly
• Create reports for leadership (hours, revenue, margins, etc.)
• Improve processes and automate wherever possible
• Serve as the go-to person for payroll or billing questions

Financial Operations Specialist – Payroll, Billing

Engineer

• Provide on-site technical support to end-users, addressing a wide range of issues promptly.
• Install, configure, and maintain IT equipment including computers, printers, and networking devices.
• Troubleshoot hardware and software issues and escalate unresolved problems as necessary.
• Collaborate with remote teams to resolve complex technical issues.
• Assist in the setup and deployment of new technologies and systems.
• Document support activities, manage tickets, and maintain an inventory of IT assets.
• Ensure adherence to IT security policies and procedures during all support activities.

Site Support Engineer – L2

Support Engineer

• Provide L2-L3 support for users accessing systems via **Azure Virtual Desktop (AVD)**
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity
• Support **Nerdio-managed AVD environments**, including:
• Dynamic host pools
• Golden image updates (following runbooks)
• Software distribution to AVD hosts
• Support user access and devices via:
• Active Directory (AD)
• Microsoft Entra ID (Azure AD)
• Intune
• Provide operational support for:
• PrinterLogic
• Mimecast
• Zscaler
• Perform daily checks, follow change processes, and escalate issues when required

Desktop Support Analyst – Azure Virtual Desktop

• Manage and support Azure Virtual Desktop host pools and session hosts
• Troubleshoot performance, authentication, and connectivity issues across the AVD platform
• Maintain and update golden images and software deployments
• Administer endpoints and policies through Intune / Endpoint Manager
• Manage identity and access via Active Directory and Entra ID
• Follow change management processes and contribute to environment improvements

Modern Workplace Engineer – Azure Virtual Desktop

• Provide L2-L3 support for users accessing systems via **Azure Virtual Desktop (AVD)**
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity
• Support **AVD environments**, including:
• - Dynamic host pools
• - Golden image updates (following runbooks)
• - Software distribution to AVD hosts
• Support user access and devices via:
• - Active Directory (AD)
• - Microsoft Entra ID (Azure AD)
• - Intune
• Perform daily checks, follow change processes, and escalate issues when required

IT Support Analyst – Azure, AVD

• Provide L2-L3 support for users accessing systems via **Azure Virtual Desktop (AVD)**
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity
• Support **Nerdio-managed AVD environments**, including:
• - Dynamic host pools
• - Golden image updates (following runbooks)
• - Software distribution to AVD hosts
• Support user access and devices via:
• - Active Directory (AD)
• - Microsoft Entra ID (Azure AD)
• - Intune
• Provide operational support for:
• - PrinterLogic
• - Mimecast
• - Zscaler
• Perform daily checks, follow change processes, and escalate issues when required
• **Role Level & Growth Path**This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process.

Desktop Support Analyst, Azure Virtual Desktop

Technical Project Manager

• The **Technical Project Manager** will lead complex technical initiatives from planning through execution. This role partners closely with engineering, product, IT, and cross-functional teams to define project scopes, create timelines, manage resources, and ensure high-quality delivery. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-moving environment where priorities can shift. This is a 6 month contract (with expectation of continuous extension).
• **Responsibilities**
• ● Leading out a pivotal project in renewing Hitrust Certification for Manage end-to-end project lifecycle, including planning, requirements gathering, scheduling, coordination, execution, and delivery.
• ● Work closely with engineering and product teams to translate business goals into clear project plans and technical requirements across a **full SDLC environment.**
• ● Coordinate project resources and workflows to keep teams aligned and accountable to agreed timelines.
• ● Track project progress, highlight risks or blockers early, and work with stakeholders to solve issues.
• ● Ensure project documentation is clear, current, and accessible to all relevant teams.
• ● Facilitate effective cross-functional communication and collaboration across engineering, IT, product, and operations.
• ● Support process improvements across project management, documentation, release workflows, and communication practices.
• ● Prepare and present project updates, status reports, and recommendations to senior leadership.

Technical Project Manager – Hitrust/HIPAA Compliance

Data Analyst

• Analyze structured datasets to identify trends, anomalies, and opportunities for improvement.
• Build and maintain dashboards, reports, and data visualizations for business stakeholders.
• Write efficient SQL queries to extract and transform data from multiple sources.
• Define and track KPIs that support product, operational, and leadership decision-making.
• Partner with product, operations, and engineering teams to answer ad-hoc analytical questions.
• Ensure data accuracy, consistency, and documentation across reporting assets.

Data Scientist

• Design, build, and deploy statistical and machine-learning models to support product optimization, forecasting, and decision-making.
• Analyze large, complex datasets to identify trends, patterns, and opportunities for improvement.
• Partner with product managers, engineers, and leadership to translate business problems into data science solutions.
• Develop experiments and A/B tests, interpret results, and clearly communicate findings to non-technical audiences.
• Build reproducible data pipelines and analytical workflows using Python, SQL, and modern data tooling.
• Present insights through clear documentation, visualizations, and executive-level summaries.

• Provide **L1, L2, L3 support (depending on skillset)** for users accessing systems via **Azure Virtual Desktop (AVD)**
• Troubleshoot **login issues, session disconnects, performance problems, and application access**
• Support **local laptops** used primarily for AVD connectivity
• Support **AVD environments**, including:
• - Session hosts and host pools
• - Golden image updates (following runbooks)
• - Software distribution to AVD hosts
• Support user access and devices via:
• - **Active Directory (AD)**
• - **Microsoft Entra ID (Azure AD)**
• - **Intune**
• Provide operational support for:
• - **PrinterLogic**
• - **Mimecast**
• - **Zscaler**
• Perform **daily checks**, follow **change processes**, and **escalate issues** when required
• Role Level & Growth Path**This role may be filled at different levels depending on experience. Some team members will focus on **ticket resolution**, while others may take on **deeper troubleshooting, escalation support, or coordination responsibilities**. Role level and scope will be discussed during the interview process.

Azure Virtual Desktop Support Analyst

• Manage end-to-end project lifecycle, including planning, requirements gathering, scheduling, coordination, execution, and delivery.
• Work closely with engineering and product teams to translate business goals into clear project plans and technical requirements across a full SDLC environment.
• Coordinate project resources and workflows to keep teams aligned and accountable to agreed timelines.
• Track project progress, highlight risks or blockers early, and work with stakeholders to solve issues.
• Ensure project documentation is clear, current, and accessible to all relevant teams.
• Facilitate effective cross-functional communication and collaboration across engineering, IT, product, and operations.
• Support process improvements across project management, documentation, release workflows, and communication practices.
• Prepare and present project updates, status reports, and recommendations to senior leadership.

Analyst

• Provide L1–L2 support for users accessing systems via **Azure Virtual Desktop (AVD)**
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity
• Support **Nerdio-managed AVD environments**, including:
• Dynamic host pools
• Golden image updates (following runbooks)
• Software distribution to AVD hosts
• Support user access and devices via:
• Active Directory (AD)
• Microsoft Entra ID (Azure AD)
• Intune
• Provide operational support for:
• PrinterLogic
• Mimecast
• Zscaler
• Perform daily checks, follow change processes, and escalate issues when required

Service Desk Analyst – Azure Virtual Desktop

IT Support Analyst – Endpoint, Service Desk

• Serve as the first point of contact for IT incidents and service requests through multiple communication channels, ensuring timely and professional resolution.
• Diagnose and troubleshoot technical issues, escalating to specialized teams or external vendors when necessary.
• Support and maintain Microsoft Virtual technologies such as **Azure Virtual Desktop (AVD)**, **Nerdio**, and **FSLogix**.
• Accurately record all issues, actions taken, and resolutions in the IT service management system.
• Contribute updates and improvements to the internal **knowledge base** to enhance support efficiency.
• Adhere to **ITIL-aligned** processes and standard operating procedures.
• Assist with various operational tasks related to infrastructure, product development, and information security.
• Manage workloads efficiently, maintaining accuracy and a strong customer-service focus.
• Stay informed on emerging IT tools, platforms, and best practices relevant to the role.
• Perform additional duties as assigned.

IT Service Desk Analyst

• Serve as Tier 1–2 support for endpoint-related issues including login failures, update errors, and application issues
• Support end users through **Windows 11 upgrades**, resolving deployment failures and Software Center issues
• Assist with software installs, policy updates, and configuration changes to maintain a consistent user experience
• Manage and monitor application deployments through **Microsoft SCCM**
• Create, analyze, and maintain SCCM reports to track compliance and deployment success
• Troubleshoot imaging issues such as duplicate device records, failed task sequences, and deployment errors
• Support day-to-day operations of the **Adaptiva platform**, including licensing, vulnerability workflows, and portal configuration
• Partner with Adaptiva support and internal engineering teams on escalations and advanced troubleshooting
• Perform environment clean-up and maintenance during organizational changes (e.g., divestitures or infrastructure transitions)
• Work cross-functionally with systems, network, and security teams to identify root causes and long-term fixes
• Document procedures, resolutions, and best practices to improve internal knowledge bases and operational efficiency