Help Desk Analyst, Level 1
Stefanini LATAM
Linux
Helpdesk Support Specialist
Lean Tech
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Provide Level 1 helpdesk support to internal staff.
- Onboarding/offboarding (account creation, role changes, terminations)
- Password resets
- User administration across Active Directory, file shares, VPN, and other applications
- Reviewing logs, checking alerts, restarting processes, or manual pushes
- Some SQL scripting
- Report generation and maintenance, including data prep and list management
- Assist with application deployments and server health checks
- Troubleshoot service warnings (e.g., TLS configuration) and document solutions
- Supporting EDI and API transactions (Good to have)
- Data migration support (locations, contacts, carriers) and helping users when expected data is missing or changed (Good to have)
- Some PowerShell scripting (Good to have)
Requirements
- 2+ year of IT or Helpdesk experience preferred.
- Familiarity with Windows operating systems and standard troubleshooting practices.
- Experience with ticketing systems for logging, tracking, and managing incidents.
- Basic understanding of Active Directory, VPN, and file share permissions.
- Strong English communication skills (B2+), both verbal and written.
- Ability to follow SOPs accurately and escalate appropriately when needed.
- Detail-oriented with strong documentation skills.
- Good to Have: Exposure to basic SQL or PowerShell scripting.
- Understanding of API and/or EDI concepts (training can be provided).
- Experience with report maintenance and basic data management.
Benefits
- Professional development opportunities with international customers
- Collaborative work environment
- Career path and mentorship programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQL scriptingPowerShell scriptingUser administrationData migrationReport generationApplication deploymentsTroubleshootingService warningsEDI transactionsAPI transactions
Soft skills
Communication skillsDetail-orientedDocumentation skillsAbility to follow SOPsEscalation skills
