Gifthealth

Mechanical Engineer

• Reporting to the Director of Engineering, the Design Engineer partners closely with Product Design and Product Engineering to build high-quality, user-centered software experiences.
• Focuses on translating product and design intent into scalable, accessible, and performant interfaces and systems.
• Bridges design and engineering by contributing to design systems, frontend architecture, and implementation details that directly impact end-user experience.
• Supports the product team, ensuring alignment with organizational goals, operational excellence, and compliance standards.
• Builds and maintains user-facing product features with a strong emphasis on usability, accessibility, and performance.
• Partners with Product Designers to translate design concepts, prototypes, and UX flows into production-ready implementations.
• Contributes to and evolves the product design system, component libraries, and UI patterns.
• Collaborates with Product and Engineering teams to define interaction patterns, technical constraints, and implementation approaches.
• Ensures design fidelity, responsiveness, and cross-browser compatibility across supported platforms.
• Advocates for best practices in frontend architecture, design quality, and developer experience.

Design Engineer

Manager

• Lead and develop a team of data analysts, fostering a culture of curiosity, rigor, and continuous improvement
• Own the end-to-end strategy, development, and quality of the analytics and reporting function
• Partner with engineering, product, and clinical leadership to translate complex business questions into actionable insights
• Drive adoption of self-serve reporting tools and ensure stakeholders can make confident, data
• Define and enforce data governance standards for metrics, dashboards, and reporting pipelines
• Facilitate roadmap planning and prioritization for the analytics team
• Ensure compliance and confidentiality of Personal Health Information (PHI) across all reporting surfaces

Analytics Reporting Manager

Vice President

• Leads the full lifecycle of prior authorization (PA) activities across all programs, including submissions, follow-ups, appeals, and exception handling
• Designs, documents, and operationalizes repeatable, high-quality PA and reimbursement models that can be consistently deployed across existing and new programs
• Oversees denial management and appeals strategy, ensuring effective resolution of access barriers while analyzing trends for improvements
• Partners with product and engineering teams to implement ePA tools and workflow automation
• Manages bridge, copay, and patient assistance programs to ensure rapid enrollment of eligible patients
• Owns prescriber office engagement, ensuring consistent communication and program launches

Vice President – Patient Access

Customer Success Manager

• Serve as the senior Gifthealth relationship owner for key client programs.
• Build trust with client executives, understand their strategic goals, and ensure Gifthealth is positioned as an indispensable partner.
• Own escalations, renewals, and expansion conversations at the relationship level.
• Lead and develop a team of Directors of Client Success who own QBR execution, program reporting, and day-to-day client engagement.
• Maintain a clear view of program health across all client accounts.
• Partner with the patient experience team to identify risks early, resolve issues proactively, and ensure program performance meets or exceeds client expectations.
• Serve as the primary bridge between client-facing work and the patient experience operations team.
• Ensure quarterly business reviews are executed at a high standard across all client programs.
• Partner with commercial leadership on renewal strategy and expansion opportunities.

VP of Client Success

AI Engineer

• Designing and building agentic AI systems including LLM orchestration, RAG pipelines, and multi-agent frameworks
• Leading, mentoring, and growing AI Engineers
• Conducting one-on-one meetings, performance reviews, and identifying career development opportunities
• Establishing engineering practices, coding standards, and technical processes for AI systems

Lead AI Engineer

Product Manager

• Leads, mentors, and manages a team of product managers while setting the standard for product craft and decision-making
• Owns and drives product and platform strategy for Digital Pharmacy Systems (DPS) and Gastro (GAS) offerings
• Translates company and product strategy into roadmap priorities and measurable product outcomes
• Prioritizes initiatives and makes clear trade-off decisions aligned with business goals and technical capacity
• Partners cross-functionally with engineering, design, operations, and business stakeholders to deliver scalable solutions
• Removes blockers and ensures rapid execution while maintaining product quality and reliability
• Promotes AI-native product development practices in discovery, tooling, and delivery

Director of Product

Project Manager

• Manage the full project lifecycle from planning to execution and delivery
• Collaborate with account management, engineering, product, clinical, operations and data teams
• Serve as the main point of contact for external stakeholders
• Track project milestones, proactively identify and mitigate risks or delays
• Maintain clear and consistent documentation, updates, and reporting
• Champion best practices in project management
• Facilitate project kick-off and regular status meetings

Project Manager – Client Pharma Programs

Administration

• Build, maintain, and update CallMiner scorecards based on business needs, quality standards, and operational goals.
• Partner with leadership, QA, training, and operations teams to understand reporting needs and build meaningful dashboards and reports.
• Create and manage CallMiner searches, categories, alerts, and reporting structures.
• Monitor scorecard performance and recommend adjustments to improve accuracy and usability.
• Pull and analyze call data to identify trends, risks, coaching opportunities, and process gaps.
• Support ongoing call quality initiatives by ensuring reporting and scorecards align with current business expectations.
• Assist with testing and validating new scorecards, reports, and system updates.
• Provide support and guidance to internal users on CallMiner functionality, reporting, and best practices.
• Maintain documentation related to scorecard logic, reporting processes, platform updates, and user guidance.
• Work cross-functionally to ensure CallMiner insights are being used to improve customer experience, compliance, and team performance.

CallMiner Administrator

Sales

• Build, Train, and Lead the Field Sales Team (25%)
• Define Field Strategy (15%)
• Forecast and Deliver on Growth Targets (15%)
• Define and Manage to KPIs (15%)
• Own Full Sales Pipeline from Targeting to Close (15%)
• Cross-Functional Partnership (15%)

VP, Key Account Sales

• Own primary pharma manufacturer client relationships, serving as the main point of contact for strategic alignment, communication, and long-term trust-building across all assigned programs
• Lead escalation management by triaging, owning, and resolving client issues; engage Product, Engineering, or Operations as needed and participate directly on client calls rather than relaying status
• Surface client needs to the Product Manager and attend client scoping sessions to ensure the prioritization process reflects client context; contribute to solution design in partnership with Product
• Align with clients on scope, strategic priorities, and program performance; set and manage client expectations across all active programs to ensure consistent delivery against commitments
• Lead and develop direct reports, including a Client Success Manager focused on account health and program monitoring and an Operations Manager focused on day-to-day program operations; team size scales with program volume
• Collaborate closely with the Project Manager on delivery coordination and cost transparency; partner with Engineering, Pharmacy Dispensing Operations, Patient Experience, and Data teams to ensure seamless program execution

Director of Client Success

Analyst

• Perform end-to-end reconciliation of third party pharmacy claims across Medicare Part B and D, Medicaid, commercial insurers, and PBMs
• Analyze claim denials and rejections by payer, denial code, and drug category
• Monitor actual reimbursement against expected contract rates for each payer
• Manage outstanding AR aging by payer, prioritizing high-dollar claims
• Serve as a point of contact for payer portals, provider relations representatives, and clearinghouse inquiries
• Ensure all reconciliation activities adhere to CMS guidelines, HIPAA requirements, and internal audit protocols
• Work closely with pharmacy operations, finance, and technology teams to surface workflow inefficiencies