CallMiner Administrator

Gifthealth

CallMiner Administrator position at Gifthealth optimizes analytics platform for better healthcare services. Collaborate with teams to transform call data into actionable insights.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $31 - $41 per hourWebsite

About the role

Key responsibilities & impact

Build, maintain, and update CallMiner scorecards based on business needs, quality standards, and operational goals.
Partner with leadership, QA, training, and operations teams to understand reporting needs and build meaningful dashboards and reports.
Create and manage CallMiner searches, categories, alerts, and reporting structures.
Monitor scorecard performance and recommend adjustments to improve accuracy and usability.
Pull and analyze call data to identify trends, risks, coaching opportunities, and process gaps.
Support ongoing call quality initiatives by ensuring reporting and scorecards align with current business expectations.
Assist with testing and validating new scorecards, reports, and system updates.
Provide support and guidance to internal users on CallMiner functionality, reporting, and best practices.
Maintain documentation related to scorecard logic, reporting processes, platform updates, and user guidance.
Work cross-functionally to ensure CallMiner insights are being used to improve customer experience, compliance, and team performance.

Requirements

What you’ll need

Experience with CallMiner or a similar speech analytics, quality monitoring, or reporting platform preferred.
Strong analytical skills with the ability to interpret data and identify meaningful trends.
Experience building reports, dashboards, scorecards, or performance tracking tools.
Strong attention to detail and ability to validate data for accuracy.
Ability to work independently while collaborating with multiple departments.
Strong communication skills and ability to explain data and system functionality clearly.
Comfortable learning new systems and troubleshooting issues.
Contact center, quality assurance, operations, or workforce management experience preferred.
Proficiency in Microsoft Excel, Google Sheets, or other reporting tools preferred.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gifthealth Website LinkedIn All Job Openings 501 - 1000 employees Founded 2020 ☁️ SaaS 💊 Pharmaceuticals 🤝 B2B 💰 $40M Private Equity Round - GiftHealth on 2023-04 SaaS
Pharmaceuticals
B2B Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access. CallMiner Administrator 🔥 6 minutes ago 🇺🇸 United States – Remote 💵 $31 - $41 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 🖥️ Administration Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build, maintain, and update CallMiner scorecards based on business needs, quality standards, and operational goals.
Partner with leadership, QA, training, and operations teams to understand reporting needs and build meaningful dashboards and reports.
Create and manage CallMiner searches, categories, alerts, and reporting structures.
Monitor scorecard performance and recommend adjustments to improve accuracy and usability.
Pull and analyze call data to identify trends, risks, coaching opportunities, and process gaps.
Support ongoing call quality initiatives by ensuring reporting and scorecards align with current business expectations.
Assist with testing and validating new scorecards, reports, and system updates.
Provide support and guidance to internal users on CallMiner functionality, reporting, and best practices.
Maintain documentation related to scorecard logic, reporting processes, platform updates, and user guidance.
Work cross-functionally to ensure CallMiner insights are being used to improve customer experience, compliance, and team performance. 🎯 Requirements
Experience with CallMiner or a similar speech analytics, quality monitoring, or reporting platform preferred.
Strong analytical skills with the ability to interpret data and identify meaningful trends.
Experience building reports, dashboards, scorecards, or performance tracking tools.
Strong attention to detail and ability to validate data for accuracy.
Ability to work independently while collaborating with multiple departments.
Strong communication skills and ability to explain data and system functionality clearly.
Comfortable learning new systems and troubleshooting issues.
Contact center, quality assurance, operations, or workforce management experience preferred.
Proficiency in Microsoft Excel, Google Sheets, or other reporting tools preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Licensing & Contract Administrator 🔥 15 minutes ago Bart & Associates, Inc. 1001 - 5000 🏛️ Government 🔒 Cybersecurity 🏢 Enterprise Website LinkedIn All Job Openings Licensing & Contract Administrator to manage software licenses and vendor compliance. Supporting USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order with strong organizational and communication skills. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🖥️ Administration Learning Technology Administrator 🔥 7 hours ago Goodwill Industries International 51 - 200 🤝 Non-profit 📚 Education 🌍 Social Impact Website LinkedIn All Job Openings Learning Technology Administrator responsible for LMS management and user support. Ensuring optimal functionality, usability, and accessibility aligned with organizational goals. 🇺🇸 United States – Remote 💵 $80k - $90k / year 💰 $4.5M Grant on 2019-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🖥️ Administration Administrator on Call 🔥 13 hours ago LifeLink Foundation 501 - 1000 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Remote Administrator on Call supporting LifeLink’s mission of saving lives through organ donation by overseeing donor assessment and recovery processes. Ensures quality and timely collaboration with internal and external stakeholders. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🖥️ Administration Administrator on Call 🔥 13 hours ago LifeLink Foundation 501 - 1000 🤲 Charity 🤝 Non-profit Website LinkedIn All Job Openings Remote AOC contributing to LifeLink's mission by overseeing donor assessment and recovery activities. Collaborating with medical professionals to ensure safe organ allocation and transportation. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🖥️ Administration ERP Administrator – Microsoft 365 Dynamics 🔥 14 hours ago Cutsforth Inc. 11 - 50 ⚡ Energy 🔧 Hardware 🏢 Enterprise Website LinkedIn All Job Openings Senior ERP Systems Administrator managing Microsoft Dynamics 365 Business Central for Cutsforth LLC. Responsible for system configuration, optimization, and user training in a remote setting. 🇺🇸 United States – Remote 💵 $125.8k - $150.6k / year ⏰ Full Time 🟠 Senior 🔴 Lead 🖥️ Administration View More Administrator Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CallMinerspeech analyticsquality monitoringreportingdata analysisreport buildingdashboard creationscorecard developmentperformance trackingdata validation

Soft Skills

analytical skillsattention to detailindependent workcollaborationcommunication skillstroubleshootingexplanation of datauser guidance