VP of Client Success

Gifthealth

VP of Client Success responsible for managing Gifthealth’s client relationships and team leadership. Leading strategic client programs and ensuring operational excellence across the prescription journey.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesLead💰 $180,000 - $230,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Serve as the senior Gifthealth relationship owner for key client programs.
Build trust with client executives, understand their strategic goals, and ensure Gifthealth is positioned as an indispensable partner.
Own escalations, renewals, and expansion conversations at the relationship level.
Lead and develop a team of Directors of Client Success who own QBR execution, program reporting, and day-to-day client engagement.
Maintain a clear view of program health across all client accounts.
Partner with the patient experience team to identify risks early, resolve issues proactively, and ensure program performance meets or exceeds client expectations.
Serve as the primary bridge between client-facing work and the patient experience operations team.
Ensure quarterly business reviews are executed at a high standard across all client programs.
Partner with commercial leadership on renewal strategy and expansion opportunities.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience required.
10+ years of experience in client success, account management, or healthcare program partnerships, including 3+ years in a VP, senior director, or equivalent leadership role.
Demonstrated track record of owning and growing strategic client relationships at the VP or C-suite level; experience managing or developing Directors or senior-level client success professionals; ability to oversee program performance across multiple accounts simultaneously; strong executive communication and presentation skills.
Experience in specialty pharmacy, hub services, pharma manufacturer programs, or patient support services; familiarity with QBR development, account health scoring, and client success metrics (NPS, renewal rates, time-to-value); comfort with data and reporting tools such as Salesforce, Metabase, or Tableau.
Proven ability to lead teams and drive performance across cross-functional groups, including operations teams not in the direct reporting line.
Strong understanding of healthcare program operations, specifically specialty pharmacy, hub services, and patient support programs.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gifthealth Website LinkedIn All Job Openings 501 - 1000 employees Founded 2020 ☁️ SaaS 💊 Pharmaceuticals 🤝 B2B 💰 $40M Private Equity Round - GiftHealth on 2023-04 SaaS
Pharmaceuticals
B2B Gifthealth is a technology-enabled patient access and prescription fulfillment company that connects patients, prescribers, pharmacies, and pharmaceutical manufacturers through a unified digital platform. It streamlines enrollment, electronic benefits verification, e-prior authorization, and payment/affordability support while managing pharmacy fulfillment and patient support services. The platform also provides manufacturers with actionable data and insights on patient journeys and brand performance, driving faster, more reliable medication access. VP of Client Success 🔥 46 minutes ago 🇺🇸 United States – Remote 💵 $180k - $230k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the senior Gifthealth relationship owner for key client programs.
Build trust with client executives, understand their strategic goals, and ensure Gifthealth is positioned as an indispensable partner.
Own escalations, renewals, and expansion conversations at the relationship level.
Lead and develop a team of Directors of Client Success who own QBR execution, program reporting, and day-to-day client engagement.
Maintain a clear view of program health across all client accounts.
Partner with the patient experience team to identify risks early, resolve issues proactively, and ensure program performance meets or exceeds client expectations.
Serve as the primary bridge between client-facing work and the patient experience operations team.
Ensure quarterly business reviews are executed at a high standard across all client programs.
Partner with commercial leadership on renewal strategy and expansion opportunities. 🎯 Requirements
Bachelor’s degree or equivalent experience required.
10+ years of experience in client success, account management, or healthcare program partnerships, including 3+ years in a VP, senior director, or equivalent leadership role.
Demonstrated track record of owning and growing strategic client relationships at the VP or C-suite level; experience managing or developing Directors or senior-level client success professionals; ability to oversee program performance across multiple accounts simultaneously; strong executive communication and presentation skills.
Experience in specialty pharmacy, hub services, pharma manufacturer programs, or patient support services; familiarity with QBR development, account health scoring, and client success metrics (NPS, renewal rates, time-to-value); comfort with data and reporting tools such as Salesforce, Metabase, or Tableau.
Proven ability to lead teams and drive performance across cross-functional groups, including operations teams not in the direct reporting line.
Strong understanding of healthcare program operations, specifically specialty pharmacy, hub services, and patient support programs. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Enterprise Customer Success Director 🔥 1 hour ago Nabla 51 - 200 🤖 Artificial Intelligence ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Enterprise Customer Success Director managing relationships with key enterprise customers. Ensuring satisfaction and driving product adoption for AI assistant in healthcare. 🇺🇸 United States – Remote 💵 $120k - $160k / year 💰 Series A on 2021-04 ⏰ Full Time 🔴 Lead 🏆 Customer Success Director, Client Success 🔥 4 hours ago CareMetx, LLC 501 - 1000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Director of Client Success at CareMetx managing pharma accounts and enhancing patient access solutions. Leading strategic relationships and overseeing program delivery with cross-functional teams. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 🏆 Customer Success Director of Customer Success 🔥 18 hours ago Route 201 - 500 Website LinkedIn All Job Openings Director of Customer Success leading post-onboarding merchant experiences at Route. Defining strategy and building a high-performing Customer Success organization for long-term growth. 🇺🇸 United States – Remote 💵 $229k - $241k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Principal Success Manager – Strategic Accounts 🔥 18 hours ago Ontic 1001 - 5000 🚀 Aerospace 🔧 Hardware Website LinkedIn All Job Openings Principal Success Manager overseeing strategic accounts for Ontic's security platform. Building long-term relationships and driving platform adoption with Fortune 500 clients. 🇺🇸 United States – Remote 💵 $150k - $160k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success Director, Customer Success 🕒 3 days ago Nsight 501 - 1000 📡 Telecommunications Website LinkedIn All Job Openings Director of Customer Success at Nsight Health with management of CSM team and strategic oversight. Empowering healthcare providers through AI-enabled technology and real-time data for chronic care management. 🇺🇸 United States – Remote 💵 $125k - $155k / year 💰 Undisclosed on 2019-02 ⏰ Full Time 🔴 Lead 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

client successaccount managementprogram performanceQBR developmentaccount health scoringclient success metricsdata analysisreporting

Soft Skills

executive communicationpresentation skillsteam leadershiprelationship buildingstrategic thinkingproblem-solving