Gift of Life Michigan

Operations

• Address all new inbound calls/electronic referrals to Gift of Life.
• Communicate with donor hospitals, organ teams, funeral homes, medical examiners, and other stakeholders to evaluate, investigate, and advance donor opportunities.
• Evaluate tissue processor defined donor eligibility through the investigation of medical records and other appropriate sources.
• Review relevant donor registries to confirm registry status.
• Complete accurate documentation in the Gift of Life EMR.
• Ability to handle stressful, fast paced, and sensitive work involving mechanism of death with a high level of compassion and composure.
• Pre-screening with Processors when needed.
• Perform other duties as assigned.

Donor Operations Specialist

Administrative Assistant

• Provide administrative support to ensure efficient operation of the assigned department(s).
• Provide administrative support such as managing calendars and meeting arrangements, expense reports and other financial related tasks, and travel arrangements for the department director.
• Similar support provided for department manager(s) as instructed by the director.
• Coordinate and facilitate department meetings and record meeting minutes.
• Serve as department support for software programs, audio visual equipment, office systems and other shared resources.
• Perform data entry and maintain accurate department databases or other systems of information.
• Process and distribute departmental mail and maintain electronic and/or physical filing system.
• Coordinate supply orders for department.
• Provide support and coverage for administrative support staff, including the Office Assistant and Packaging Assistant, as needed.
• Assist with assembly of department training materials.
• Assist in training of administrative support personnel, when requested.
• Perform other duties as assigned.

Administrative Coordinator

Manager

• Ensures and promotes compliance with quality control measures for tissue recovery practices as dictated by federal, state, and local regulations.
• Identifies patterns to improve processes.
• Assists in the development and improvement of policies and procedures for all aspects of Gift of Life business, to include data collection, quality improvement, and regulatory compliance.
• In collaboration with the director, participates in data analysis to include tissue recovery data, dry run cases, error rates, contamination rates, etc.
• Coordinates operational level activities with the Eversight Michigan as needed.
• Demonstrates competency in recovery of tissue according to policies established by Gift of Life Michigan and/or its partners.
• Performs functions of the recovery follow-up including communication, non-conformance issues, etc.
• Attends national and/or partner meetings to remain current in tissue donation and recovery trends and practices.
• Schedules and facilitates team meetings.
• Contributes to individual and departmental goals and strategies and other job performance measures to support, maintain, and increase organ and tissue donation.

Manager, Tissue Recovery

Content Marketing Manager

• Maintain and update website content, landing pages, blogs and priority web pages.
• Improve user experience, readability and content flow across digital properties.
• Apply SEO best practices to increase discoverability and traffic.
• Manage content presence on channels such as Reddit, Substack, blogs and future digital platforms.
• Repurpose organizational stories into channel-ready formats and adapt messaging for each platform’s audience and behavior.
• Monitor digital performance across web, email, and content channels and use analytics to improve engagement and results.
• Build and deploy eblasts, newsletters, donor communications, and audience campaigns, through the development of compelling subject lines, headlines and calls-to-action.
• Support paid digital campaigns and audience targeting as assigned.
• Collaborate with internal teams to translate initiatives into digital content plans.
• Stay current on emerging digital platforms, audience behavior and content trends.
• Perform other duties as assigned.

Digital Content Specialist

Communications

• Oversee and develop content internal communication channels
• Support communications from the CEO’s office
• Manage and maintain the organization’s intranet
• Partner with Human Resources on recognition programs
• Assist with planning and communications for staff meetings
• Maintain editorial calendars and publishing schedules
• Write, edit, and produce high-quality internal communications
• Gather feedback and track communication effectiveness

Donor Operations Specialist

Administrative Coordinator

Manager, Tissue Recovery

Digital Content Specialist

Internal Communications Specialist