Giatec

Customer Success Manager

• Own Tier II software troubleshooting for customer cases.
• Partner closely with Software, Product, and Engineering teams.
• Maintain accurate records of all customer interactions in Salesforce.
• Act as the technical liaison between customers and internal teams.
• Track open issues from triage through resolution.
• Leverage AI tools to accelerate triage and draft customer responses.
• Build and maintain trusted relationships with technical users at customer accounts.

Customer Success and Solutions Specialist, Software

• Own the end-to-end coordination of MixPilot hardware rollouts across customer accounts in North America.
• Act as the central operational point of contact for both new deployments and active hardware accounts.
• Provide ongoing operational support to customers already running on Giatec hardware.
• Maintain a clear view of every active rollout and in-life account in Salesforce.
• Maintain visibility on hardware inventory levels, forecasting demand against the active and projected customer pipeline.
• Build and maintain dashboards that surface capacity versus demand trends.
• Centralize hardware-related issues from the field into a single tracking framework.
• Compile weekly and monthly reports on rollout status and hardware performance.
• Build and maintain trusted relationships with plant managers, QC engineers, dispatch teams, and operations leads.
• Leverage AI tools to accelerate operational reporting and customer communications.
• Collaborate with the broader Customer and Engineering Success team.

Customer Success and Solutions Specialist, Hardware Operations

Events

• Coordination of tradeshow booths including event planning, completing event contracts, logistics, and production of collateral
• Develop, maintain and update event software, databases, and shared documents, ensuring all team members have visibility into goals and success metrics for each event
• Support cross-functional alignment between Sales and Marketing teams pre-, during, and post-event
• Track performance metrics and evaluate ROI to continuously improve event strategy
• Build strong relationships with event organizers, vendors, sponsors, and service providers and act as primary contact for all event-related services and requests
• Develop and coordinate promotional materials and campaigns, booth assets, branded giveaways, collateral, and presentation materials
• Research of events, attendees, sponsors, and competitors
• Coordinating travel and accommodation arrangements for team members
• Organization and submission of tradeshow related expenses
• Webinar planning and execution, pre-, during, and post-webinar
• Podcast outreach, scheduling, research, production, editing, and publishing
• Maintenance of the events, podcast, and webinar web pages
• Other events and marketing tasks as required.

Events Specialist

Operations

• Serve as the primary IT point of contact for all employees, managing helpdesk tickets, troubleshooting hardware/software issues, and ensuring timely resolution of support requests
• Administer and maintain core IT infrastructure including Windows/macOS endpoints, cloud services (Microsoft 365, Azure AD/Entra ID), networking equipment, and office A/V systems
• Manage user accounts, access permissions, and identity lifecycle (onboarding, offboarding, role changes) across all enterprise platforms
• Maintain hardware inventory, procurement, and asset lifecycle management for laptops, peripherals, and office equipment
• Monitor system health, uptime, and performance using observability and alerting tools
• Identify, design, and implement AI-driven automations to eliminate repetitive IT tasks (e.g., automated provisioning, self-service password resets, intelligent ticket routing, AI-powered knowledge bases)
• Leverage AI and scripting tools (PowerShell, Python, Bash, Power Automate, n8n, or similar) to build workflows that reduce manual intervention and accelerate response times
• Stay current with AI advancements in IT operations and proactively recommend tools and strategies to leadership
• Design, implement, and regularly test disaster recovery (DR) and business continuity plans, including backup strategies, failover procedures, and recovery time objectives
• Manage backup solutions across cloud and on-premises environments, ensuring data integrity and compliance with retention policies
• Implement and maintain security best practices including endpoint protection, MFA, conditional access policies, vulnerability patching, and security awareness training
• Conduct periodic security audits and risk assessments, remediating findings and documenting compliance posture
• Coordinate with external vendors and managed security providers as needed
• Lead and execute enterprise IT projects such as SaaS platform rollouts, infrastructure migrations, network upgrades, and system integrations
• Develop, document, and maintain IT policies, procedures, and standard operating procedures (SOPs) that scale with the organization
• Evaluate new technologies and vendor solutions, preparing business cases and recommendations for leadership
• Collaborate cross-functionally with Engineering, Product, Sales, and Operations to understand their technology needs and deliver solutions
• Manage IT budgets, vendor relationships, and software licensing to optimize cost and value

IT Operations Lead

Business Development Rep

• Researching, prospecting and qualifying leads to source new sales opportunities across North America
• Developing & executing outbound campaigns including emails and cold/warm calls to the construction industry
• Scheduling discovery calls and meetings for the other members of sales team
• Identifying needs and challenges of the prospective customers
• Identifying new tactics, strategies, and market segments for Giatec to pursue that can lead to new growth opportunities
• Understanding our product and service offerings to communicate the value to prospective customers

Business Development Representative

Data Scientist

• Develop and implement advanced machine learning models and algorithms for prediction, analysis, and optimization of concrete performance
• Optimize models for improved accuracy, robustness, and performance
• Build and maintain agentic AI systems capable of multi-step reasoning, tool usage, and workflow orchestration
• Utilize strong knowledge of machine learning frameworks such as Keras, TensorFlow, or similar tools to develop and fine-tune models
• Stay up to date with the latest advancements in data science, machine learning, large language models, and agentic AI
• Apply expertise in Python and SQL to manipulate, analyze, and transform large datasets
• Develop retrieval-augmented generation (RAG) pipelines by integrating structured and unstructured data sources with LLMs
• Develop, and deploy LLM-based solutions to support intelligent reasoning, automation, and decision-making within products and internal tools
• Solve complex problems using data-driven and AI-powered approaches