Serve as the primary IT point of contact for all employees, managing helpdesk tickets, troubleshooting hardware/software issues, and ensuring timely resolution of support requests
Administer and maintain core IT infrastructure including Windows/macOS endpoints, cloud services (Microsoft 365, Azure AD/Entra ID), networking equipment, and office A/V systems
Manage user accounts, access permissions, and identity lifecycle (onboarding, offboarding, role changes) across all enterprise platforms
Maintain hardware inventory, procurement, and asset lifecycle management for laptops, peripherals, and office equipment
Monitor system health, uptime, and performance using observability and alerting tools
Identify, design, and implement AI-driven automations to eliminate repetitive IT tasks (e.g., automated provisioning, self-service password resets, intelligent ticket routing, AI-powered knowledge bases)
Leverage AI and scripting tools (PowerShell, Python, Bash, Power Automate, n8n, or similar) to build workflows that reduce manual intervention and accelerate response times
Stay current with AI advancements in IT operations and proactively recommend tools and strategies to leadership
Design, implement, and regularly test disaster recovery (DR) and business continuity plans, including backup strategies, failover procedures, and recovery time objectives
Manage backup solutions across cloud and on-premises environments, ensuring data integrity and compliance with retention policies
Implement and maintain security best practices including endpoint protection, MFA, conditional access policies, vulnerability patching, and security awareness training
Conduct periodic security audits and risk assessments, remediating findings and documenting compliance posture
Coordinate with external vendors and managed security providers as needed
Lead and execute enterprise IT projects such as SaaS platform rollouts, infrastructure migrations, network upgrades, and system integrations
Develop, document, and maintain IT policies, procedures, and standard operating procedures (SOPs) that scale with the organization
Evaluate new technologies and vendor solutions, preparing business cases and recommendations for leadership
Collaborate cross-functionally with Engineering, Product, Sales, and Operations to understand their technology needs and deliver solutions
Manage IT budgets, vendor relationships, and software licensing to optimize cost and value

Requirements

5–8 years of experience in IT systems administration, IT operations, or a related technical role
Strong hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, Teams, Entra ID/Azure AD)
Proficiency in scripting and automation (PowerShell, Python, or Bash) with a proven track record of automating IT workflows
Experience with endpoint management tools (Intune, JAMF, or similar MDM solutions)
Solid understanding of networking fundamentals (DNS, DHCP, VPN, firewall configuration, TCP/IP)
Demonstrated experience designing and testing disaster recovery and backup solutions
Familiarity with security frameworks and best practices (CIS benchmarks, NIST, or ISO 27001)
Excellent communication skills—able to translate complex technical concepts for non-technical stakeholders
Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)

Benefits

Competitive company-paid benefits plan
Generous professional development budget
Volunteer and Life Days that make work/life balance easier to achieve
Your birthday off (because we want you to celebrate)
RRSP matching program through RBC

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT systems administrationMicrosoft 365 administrationPowerShellPythonBashendpoint managementdisaster recoverybackup solutionsnetworking fundamentalssecurity frameworks

Soft Skills

communication skillscollaborationleadershipproblem-solvingproject managementorganizational skillstechnical translationvendor managementbudget managementcross-functional teamwork

Certifications

degree in Information Technologydegree in Computer ScienceCIS benchmarksNISTISO 27001