Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Giatec

Customer Success and Solutions Specialist, Software

Giatec

Customer Success and Solutions Specialist at Giatec, focusing on software troubleshooting and customer advocacy within the concrete industry. Collaborating with technical teams to ensure customer satisfaction and software improvements.

Posted 5/21/2026full-timeOttawa • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$95,000 per yearWebsite

About the role

Key responsibilities & impact
  • Own Tier II software troubleshooting for customer cases.
  • Partner closely with Software, Product, and Engineering teams.
  • Maintain accurate records of all customer interactions in Salesforce.
  • Act as the technical liaison between customers and internal teams.
  • Track open issues from triage through resolution.
  • Leverage AI tools to accelerate triage and draft customer responses.
  • Build and maintain trusted relationships with technical users at customer accounts.

Requirements

What you’ll need
  • Three to five years of professional experience in a customer-facing technical role.
  • Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.
  • Comfortable troubleshooting software issues end to end.
  • Practitioner-level comfort with AI tools, including large language models, AI copilots.
  • A strong customer service and advocacy mindset.
  • Proficiency with CRM systems (Salesforce preferred) and modern collaboration tools.
  • Excellent verbal and written communication skills in English.
  • Authorization to travel to the United States immediately upon hire, without the need for visa sponsorship.

Benefits

Comp & perks
  • Competitive compensation
  • Flexible health benefits
  • Matching retirement savings program

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software troubleshootingAI toolslarge language modelsAI copilotsCRM systemsSalesforcetechnical liaison
Soft Skills
customer serviceadvocacy mindsetcommunication skillsrelationship building