Analyst

• Draft a variety of customer-facing documents —including User Agreements, SOWs, Order Forms, amendments, renewals, and other contract-related material—in alignment with GHX playbook.
• Review and negotiate contract redlines in collaboration with Legal, Sales, and other internal stakeholders to ensure terms align with company policies and risk guidelines, while supporting timely and successful deal execution.
• Understand and apply the go-to-market strategies, product offerings, and processes when collaborating or advising sales on deal structure.
• Ensure contracts are processed accurately and efficiently by maintaining high throughput and consistently meeting established turnaround time service level agreements (SLAs).
• Deliver operational support across both upstream and downstream processes to ensure seamless contract lifecycle management and cross-functional alignment.
• Ensure the quoting and contracting systems are up to date throughout the sales cycle to ensure data integrity.
• Proactively identify opportunities for process improvement and actively contribute to initiatives that enhance efficiency, accuracy, and overall operational effectiveness.
• Support the creation, refinement, and ongoing maintenance of internal documentation to ensure clarity and consistency in Contract Operations processes.
• Assist with additional responsibilities and contribute to special projects as needed, ensuring timely and effective completion.

Contracts Analyst

Business Development Rep

• Quota attainment through net-new signings and expansion of existing business
• Partner with GHX internal constituents to develop and build pipeline
• Drive the entire sales cycle, including researching and qualifying prospects, identifying and meeting with key decision makers, conducting discovery sessions to understand current processes, and negotiating contracts
• Ensure maximum utilization of the solution by the customer once implemented
• Maintaining accurate pipeline information including close date, opportunity size and forecasted revenue
• Build relationships and effectively collaborate with GHX colleagues to enlist or provide support, share best practices and process improvement ideas
• Demonstrate thought leadership through development of creative deal constructs with corresponding impact analysis
• Serve as a liaison between Sales and Product Management to infuse innovation and voice-of-customer into our Product Lifecycle Management processes
• Partner with Product Marketing to take an active role in coordinating demand creation and market awareness activities to build sales funnel depth
• Build and sustain referenceable client accounts for ePay products

Account Development Manager IV, EPay

Content Marketing Manager

• Manages and maintains database based on defined standards relative to Medical Surgical devices and supplies to ensure data quality for the GHX customer base
• Performs complex ad hoc queries on multiple large data sets to identify data issues and initiate corrective action
• Gathers and interprets data to propose actionable plans and solutions to drive process efficiencies
• Manages the planning and development of design and procedures for metrics reporting
• Contributes to the development of standards, processes, and procedures that support Content Operations goals and objectives
• Collaborate with Clinical Data Specialists to implement processes and report-based applications to increase data management efficiency and quality.
• Produces and maintains process documentation related to relevant work activities
• Works closely with Product Management, Development and other Cross-Functional teams providing timely feedback for requirements supporting Operational needs
• Acts as technical liaison to data platform Technology teams by developing extensive knowledge of the data architecture.
• Coordinates and facilitates professional relationships with internal and external subject matter experts to serve as provider/supplier advocate in relation to medical product data quality.

Content Data Quality Analyst

Account Executive

• Establishes business plans for large, existing and most complex accounts to achieve annual quota.
• Manages all aspects of account relationship and triages issues across internal stakeholders at GHX to closure including finance, legal, customer success, support and implementation teams.
• Develops and implements strategies for selling GHX solutions in the C-suite to ensure internal buy-in at the highest level.
• Validates prospects’ needs through discovery process and develops into ROI that solves business problems for clients.
• Effectively presents the business case for GHX solutions that solve business problems while providing a relevant ROI.
• Refines messaging and sales tools needed to recruit customers.
• Conducts Strategic Business Reviews with customer base to expand usage of products or services, and to identify additional problems to be solved by GHX solutions.
• Proactively advances the purchase decision and creates a sense of urgency to sign agreements.
• Stays abreast of healthcare industry market trends, macro- and microeconomic impacts to the healthcare supply chain, as well as competitive marketplace activities.
• Presents products in a compelling, positive and professional manner.
• Applies sound strategies for protecting accounts and penetrating accounts held by competitors.
• Acquires and integrates industry knowledge related to general trends, emerging technologies and competitors.

Strategic Account Executive

Implementation Specialist

• The Implementation Consultant III implements GHX products in accordance with the scope of work sold to the customer.
• Leads instructor-led training sessions on GHX products and applications.
• Maintain and communicate project status to identify progress, risk and mitigate delays.
• Participate in identifying and implementing process improvement opportunities that optimize delivery results and achieve greater customer satisfaction.

Implementation Consultant III

Program Manager

• Provide project management support to facilitate and orchestrate new product launches, changes in Statements of Work and price tools.
• Coordinate between Product Management, Sales Support, Accounting, Finance, and Solutions Delivery to ensure offering structure supports business requirements.
• Analyze and prioritize project requests to align with GHX strategy; optimize intake, prioritization, execution, and communication of these requests.
• Act as a liaison between Product Management and other functions in the organization to support the launch of new products or updates to existing ones.
• Serve as a trusted advisor to Product Management on the PDLC and GTM to support commercial effort and organization goals; simplify, standardize, train and enforce best practices for quality and speed to market.

Go to Market Program Manager

Backend Engineer

• Design and implement scalable, secure, and maintainable software systems that align with business needs, creating flexible, reusable, and efficient solutions.
• Lead technical design for complex stories, features, and epics, authoring technical documentation and ensuring adherence to IT control policies.
• Collaborate proactively with cross-functional teams to address technical dependencies, review ideas and concerns, and deliver high-quality products.
• Identify root causes of challenges, analyze upstream and downstream impacts, and recommend impactful, broad-reaching solutions while considering corporate strategy and trade-offs.
• Establish and guide best practices for design, development, testing, and Agile workflows, mentoring team members and fostering a collaborative environment.
• Build and maintain strong business relationships to influence decision-making and drive innovative solutions across teams.
• Collaborate with Senior partners to ensure consistent design and coding standards are maintained across all development teams, including those led by offshore managers.
• Maintain a deep understanding of software subsystems, their components, interfaces, and data integrations to ensure seamless functionality and scalability.

Staff Software Engineer – Java, AWS, Mongo

• Establishes business plans by account and develops plans to achieve annual quota.
• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.
• Effectively presents the business case for GHX solutions that solve business problems while providing a relevant ROI.
• Drives two-way communication and engages the customer by linking their business priorities to our value proposition.
• Proactively advances the purchase decision without rushing the customer.
• Stays abreast of healthcare industry market trends, macro- and microeconomic impacts to the healthcare supply chain, as well as competitive marketplace activities.

Account Development Representative

Manager

• Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Monitor the predetermined quality metrics of a customer and implement resolutions if metrics are below acceptable levels. Escalate when needed.
• Proactively developing campaigns to re-engage customers and/or increase customer KPI’s.
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff Effective time management of projects and meetings while adhering to deadlines.
• Create, develop, and use presentation materials for onsite or WebEx meetings with customers
• Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified. High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices. Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities.
• Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.
• Critically think to resolve technical problems and able to identify the cause of an incident and gather necessary data to work with cross-functional teams to resolve. Coordinate launch schedules of assigned product offering base and ensure staffing needs are met.
• Actively identifying development opportunities of new system enhancements to benefit department offerings.
• Travel may be required (approximately 20%)

Delivery Manager II

• Cultivates and maintains customer relationships within assigned account base.
• Actively create tasks that impact service design, success and impact future concepts, products, and innovations.
• Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues.
• Host ongoing webinars and trainings for Managed Services customers and internal teams.
• Proactively developing campaigns to re-engage customers and increase customer KPI’s to ensure service excellence and satisfaction.
• Provide clear instructions to customer care analyst for project work.
• Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff.
• Excellent time management of projects and meetings while adhering to deadlines.
• Create, develop, and use presentation materials for onsite or WebEx meetings with customers.
• Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified.
• High level understanding of all other GHX services and customer activity of account health to aid in an increased adoption of GHX’s recommended practices.
• Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities.
• Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process.
• Develops an in-depth knowledge of customer environment and GHX product knowledge to achieve goals and solve complex problems while fostering innovation.
• Travel may be required (approximate 20%).
• Able/willing to work 8am-5pm Eastern Time Zone (Monday-Friday).

Delivery Manager

Data Analyst

• Manages and maintains database based on defined standards relative to Medical Surgical devices and supplies to ensure data quality for the GHX customer base
• Performs complex ad hoc queries on multiple large data sets to identify data issues and initiate corrective action
• Gathers and interprets data to propose actionable plans and solutions to drive process efficiencies
• Manages the planning and development of design and procedures for metrics reporting
• Contributes to the development of standards, processes, and procedures that support Content Operations goals and objectives
• Collaborate with Clinical Data Specialists to implement processes and report-based applications to increase data management efficiency and quality
• Produces and maintains process documentation related to relevant work activities
• Works closely with Product Management, Development and other Cross-Functional teams providing timely feedback for requirements supporting Operational needs
• Acts as technical liaison to data platform Technology teams by developing extensive knowledge of the data architecture
• Coordinates and facilitates professional relationships with internal and external subject matter experts to serve as provider/supplier advocate in relation to medical product data quality

Content Data Analyst

Senior Software Engineer – Java, SQL, NoSQL DBA

Project Manager

• Leads and facilitates customer/project “kick off “session to review assumptions and customer expectations, gather requirements, educate customer on products and services, etc.
• Identifies and schedules project deliverables, milestones and required tasks, providing early visibility to schedules/milestones that are at risk.
• Manages and updates project plans and schedules for assigned projects and supports Project Manager’s in doing the same across the project portfolio.
• Directs and coordinates activities for project personnel to ensure project progresses on schedule.
• Assists team members in completing customer defined deliverables and in producing key project artifacts to document the implementation.
• Serves as the primary point of contact with key customers for implementation of GHX products.
• Develops and maintains product knowledge to increase efficiency in delivery of products.
• Supports Project Manager’s in leading business requirements and design sessions with key stakeholders and technology team. Works in conjunction with customers to analyze, design, and develop requirements.
• Assists the Project Manager’s with project best practices, techniques, and tools for project planning, execution, project management, ongoing milestone/deliverable tracking, communication, and key performance metrics.
• May coordinate the activities of project teams to implement GHX products.
• Leads team and client meetings as assigned.
• Assists the Solution Delivery PMO with project intake activities, portfolio management, metrics, and reporting.

Associate Project Manager

• Learn and communicate established processes.
• Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems.
• Handle daily case work while meeting predetermined KPI and QA metrics.
• Accurately document all actions in daily work and customer interactions.
• Place phone calls to participating customers and provide education when deemed necessary or beneficial.
• Identify, document, and escalate repetitive customer issues.
• Solve escalated cases as required.

Managed Services Analyst I

• Serve as a subject matter expert and resource for peers, providing advanced training, guidance, and support to facilitate cross-training and skill development within the team.
• Mentor team members on concepts and provide guidance on best practices for problem-solving and escalation management.
• Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions.
• Prepare and present reports that indicate milestones, and key performance indicators.
• Conduct quality assurance reviews and assessments to validate deliverables and ensure compliance with client expectations.
• Lead innovation projects to leverage emerging quality control measures that positively impact customer experience and service delivery.
• Assist with onboarding and conducting training of new hires.