Customer Success Manager II

GHX

Customer Success Manager II at GHX responsible for customer success and driving product utilization. Collaborating across teams to ensure customer satisfaction and retention.

Posted 5/18/2026full-time🇺🇸 United StatesJuniorMid-Level💰 $67,000 - $89,500 per yearWebsite

About the role

Key responsibilities & impact

Knowledge of GHX product suite, effectively collaborate with appropriate internal teams to stay up to date with product functionality, feature roadmap and best practices on delivering value to customers utilizing products.
Create referenceable customers. Actively document value creation, customer success stories and commitment from customers to partner or lead industry facing events i.e. User Groups, Webinars, presentations.
Owns the identification and documentation of upsell and cross-sell opportunities with customers
Owns the identification and documentation of customer risk and risk mitigation strategies.
Creates and implements account plans to drive outcomes for GHX products. Leads customer partnership meetings including business reviews as appropriate to stay aligned with customer on value creation, goals development and achievement and overall satisfaction with GHX.
Partners with clients to documents and reach all client goals. This includes tactical, technical and strategic work, with regular milestone checkpoints.
Supports customer health by identifying potential risk or dissatisfaction and resolving both large and small risks.
Educates customers on best practices, helps customer implement, assists in customer training either personally or by identifying internal resources.
Partners with internal teams to ensure an exceptional customer experience and provides an organized approach to customer engagement
Develops customer champions by establishing trusting relationships at all levels of the customer organization
Represents the VOC to the product team, emphasizing and helping to prioritize changes to products that are most important to the client base.
Educate best practice internally and externally in a variety of settings; virtual, on-site, small groups and large groups.

Requirements

What you’ll need

Bachelor’s degree required, in technical, business management, healthcare or supply chain discipline preferred, or
2+ years prior in customer facing roles; customer success, account management, sales, and/or consulting
Clear and effective verbal and written communication and presentation skills
Proven ability to drive elevated customer experience and deliver superior customer satisfaction in a complex environment
Willing to work remotely from home office and travel up to 50%.

Benefits

Comp & perks

health, vision, and dental insurance
accident and life insurance
401k matching
paid-time off
education reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementsalesconsultingrisk mitigationvalue creationupsellcross-sellcustomer trainingbusiness reviews

Soft Skills

collaborationcommunicationpresentationrelationship buildingproblem solvingorganizational skillscustomer advocacystrategic thinkingtactical planningmilestone management