GetixHealth

Events

• Hiring for remote healthcare support roles
• Insurance Follow-Up Specialists and Patient Access Specialists
• Participate in live virtual interviews
• Learn more about our remote work environment

Patient Access & Insurance Follow-Up Specialist

Customer Support

• Oversee a team of Customer Service Representatives who manage high-volume patient inquiries related to billing, payments, medical claims, insurance coverage, and benefits
• Conduct regular coaching sessions, including monthly 1:1s and real-time feedback
• Monitor daily call activity (60+ calls/day per CSR) and ensure service standards are met
• Handle escalated patient concerns involving billing, claims, and insurance inquiries
• Ensure strict adherence to HIPAA and company confidentiality standards
• Work cross-functionally with leadership, peers, and clients

Healthcare Customer Service Team Lead

Insurance

• Verify patient insurance eligibility and benefits prior to scheduled services.
• Confirm active coverage, copays, deductibles, coinsurance, and patient responsibility estimates.
• Identify prior authorization requirements and escalate when needed.
• Track outstanding insurance claims (Accounts Receivable / AR).
• Contact insurance companies by phone, payer portals, or email to check claim status.
• Investigate denials, underpayments, rejections, and missing claim information.
• Correct claim issues and resubmit claims when necessary.
• Document all account activity and insurance updates accurately in the billing system.
• Escalate complex or long-pending claims to supervisors or billing leadership.
• Collaborate with scheduling, billing, and provider teams to prevent delays and claim denials.
• Maintain compliance with HIPAA, payer guidelines, and internal policies.
• Meet productivity, quality, and turnaround expectations in a high-volume environment.

Insurance Eligibility

Collections

• Provides service via all available omni channels to serve as the liaison between the business, clients, patients, and other parties, such as insurance companies.
• Offers education on the healthcare revenue cycle and troubleshoots accounts through resolution by reviewing large balance accounts and other departmental insurance discovery processes.
• Engages in and enjoys active listening with callers, confirming or clarifying information and diffusing conflict.
• Makes appropriate changes or documentation in client healthcare systems and internal technology platforms.
• Submits claims to insurance providers on behalf of our clients for their patients, following through to resolution.
• Contributes to the development of workflows for incoming clients, developing procedures and communicating expectations to the contact center.
• Proactively shares information about healthcare revenue cycle services to support the growth of the business’s client and/or account base.
• Follows department processes and procedures in compliance with industry laws and regulations.
• Manages inventory to ensure metrics are being met to patient’s accounts are not being sent to collections prior to resolution.
• Reviews and escalates complex accounts requiring additional review.
• Meets the key performance indicators and expectations established for the position.
• Performs all duties above with the highest integrity and confidentiality.
• Completes assigned training and learning plans, including those that fulfill industry compliance requirements.
• All other duties as assigned.

Patient Access & Insurance Follow-Up Specialist

Healthcare Customer Service Team Lead

Insurance Eligibility

Insurance Specialist – Collections