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Customer Service Representative – Part Time
GetixHealthCustomer Service Representative assisting patients with healthcare billing inquiries via phone. Ensuring accurate and timely billing of healthcare accounts and resolving inquiries.
About the role
Key responsibilities & impact- Ensure that client-assigned healthcare accounts are billed and paid both accurately and timely.
- Assist patients with billing inquiries, payments, payment plans, claims, benefits, and coverage.
- Respond to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts.
- Gather information, perform research, and resolve customer inquiries.
- Communicate appropriate options for resolution in a timely manner.
- Inform customers/patients about services available and assess their needs.
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required.
- Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.
Requirements
What you’ll need- High school diploma or college degree from an accredited college or university.
- Spanish fluency preferable.
- Two to five years industry experience in medical revenue cycle management is preferred.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail.
- Good attendance record.
- Proven ability to work collaboratively in a team environment.
- Demonstrated ability to perform work in alignment with company mission and values.
- Proven PC proficiency in MS Office Suite Applications.
Benefits
Comp & perks- Eligible for a quarterly bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical revenue cycle managementbillingclaims processingpayment planscustomer inquiry resolutionattention to detailPC proficiency
Soft Skills
verbal communicationwritten communicationinterpersonal communicationcollaborative teamworkproblem-solvingtime management