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Customer Service Representative – Part Time
GetixHealthCustomer Service Representative assisting patients with healthcare billing inquiries via phone. Ensuring accurate and timely billing of healthcare accounts and resolving inquiries.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
medical revenue cycle managementbillingclaims processingpayment planscustomer inquiry resolutionattention to detailPC proficiency
Soft Skills
verbal communicationwritten communicationinterpersonal communicationcollaborative teamworkproblem-solvingtime management
Tools & Technologies
MS Office Suite
Industry Keywords
HIPAA compliancehealthcare accountspatient servicesmedical experiencecustomer service
About the role
Key responsibilities & impact- Ensure that client-assigned healthcare accounts are billed and paid both accurately and timely.
- Assist patients with billing inquiries, payments, payment plans, claims, benefits, and coverage.
- Respond to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts.
- Gather information, perform research, and resolve customer inquiries.
- Communicate appropriate options for resolution in a timely manner.
- Inform customers/patients about services available and assess their needs.
- Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required.
- Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.
Requirements
What you’ll need- High school diploma or college degree from an accredited college or university.
- Spanish fluency preferable.
- Two to five years industry experience in medical revenue cycle management is preferred.
- Medical experience, either practical or classroom knowledge needed.
- Proven understanding of the medical revenue cycle.
- Demonstrated excellent verbal, written and interpersonal communication skills.
- Demonstrated knowledge of HIPAA rules and regulations.
- Attention to detail.
- Good attendance record.
- Proven ability to work collaboratively in a team environment.
- Demonstrated ability to perform work in alignment with company mission and values.
- Proven PC proficiency in MS Office Suite Applications.
Benefits
Comp & perks- Eligible for a quarterly bonus