Healthcare Customer Service Specialist

GetixHealth

Customer Service Representative at GetixHealth handling patient billing and insurance inquiries via phone. Delivering exceptional service and support in a fast-paced healthcare environment.

Posted 6/19/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $17 - $19 per hourWebsite

About the role

Key responsibilities & impact

Handle 60+ inbound and outbound calls per day related to billing, payments, medical claims, and coverage questions.
Respond to telephone inquiries using standard procedures and scripts.
Gather required information, research account details, and resolve customer concerns accurately and promptly.
Clearly explain billing information, insurance benefits, and available services to patients.
Assess patient needs and provide appropriate solutions or escalate issues when necessary.
Schedule work to ensure optimal call coverage and maintain daily productivity.
Collaborate with leadership and peers using screen-sharing tools to support real-time problem-solving and performance goals.
Support department initiatives and contribute to continuous improvement efforts.
Maintain strict adherence to HIPAA regulations and confidentiality policies.
Assist with department goals and recommend improvements to enhance efficiency.
Perform other duties as assigned to support the team and organizational success.

Requirements

What you’ll need

Bilingual (Spanish) preferred (not required)
High School Diploma or GED required; additional education is a plus.
1–2 years of customer service experience required.
Healthcare, insurance, or medical collections experience preferred.
Familiarity with Medicaid, Medicare, Workers’ Compensation, and liability claims preferred.
Basic understanding of medical terminology and the healthcare revenue cycle.
Proven experience working with multiple systems and databases in a fast-paced environment.

Benefits

Comp & perks

Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following three (3) months of continuous service.
Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicebillingmedical claimsinsurance benefitsmedical terminologyhealthcare revenue cycleproblem-solvingdata researchaccount managementcall handling

Soft Skills

communicationcollaborationadaptabilityattention to detailtime managementcustomer focusconflict resolutionteamworkinitiativeorganizational skills

Certifications

High School DiplomaGED