Gentrack Ltd (Global)

Sales

• Establish and develop strategic business relationships (at both executive and operational levels) with new and existing customers
• Promote the value of the Veovo solution portfolio and the benefits to the customer
• Ensure Veovo’s customers are achieving the full value of the Veovo solution portfolio
• Develop and execute sales plans, account strategies and forecasts in-line with agreed opportunity pipeline process
• Increase revenues and the “stickiness” of Veovo solutions
• Ability to provide accurate and dependable sales forecasts
• Have good product and technical understanding
• Establish and develop relationships with partners and alliances that support the sales process and extend Veovo’s reach
• Project the Veovo image for innovation and thought-leadership in the industry (including use of social media)
• Attend and contribute to relevant industry events and organisations
• Responsibility for license and subscription revenues, services margin and other applicable targets
• Manage the process of developing high quality, memorable presentations and proposals to customers, prospects and industry forums which solve customer and industry problems

Sales Director

Full-stack Engineer

• Support the development of quality Gentrack products by actively contributing and collaborating with team members and other developers across teams
• Operating within best coding practice is essential to this role, as is a team mind-set
• Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility
• Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter
• Utilise our sustainability app by taking part in challenges and improving behaviours to be more sustainable.
• Analysis of customer requests
• Produce solution artefacts and estimations
• Peer reviews solution artefacts
• Develops, maintains, deploys, and supports solutions developed through implementation life cycles
• Produces relevant documentation to assist with knowledge transfer
• Active participation in planning, stand-ups, estimation, retrospectives, and backlog grooming as appropriate.
• Establishes strong business relationships with customers
• Takes responsibility for ensuring standards and procedures are followed
• Responsible for a team’s quality delivery of tasks
• Identifies and highlights relevant risk and provides resolution recommendations
• Perform basic network and database tasks
• Communicates to customers in all communication channels
• Provides advice to customers on the best use of Gentrack products
• Able to provide advice to customer on industry best practices
• Work as part of an integrated business team to achieve the best business solutions
• Be a positive influential force for technical best practice
• Open to work on proprietary language

Junior Software Engineer

Systems Engineer

• Work as part of a global ICT team, with primary alignment to the Australia and New Zealand engineering function.
• Provide on-site support for New Zealand-based users, offices, and infrastructure where physical presence is required.
• Work closely with the global ICT service desk and wider ICT team to ensure clean escalation, strong handoffs, clear ownership, and timely resolution of issues.
• Contribute to consistent operational standards across regions by documenting fixes, standardising support patterns, and improving supportability.
• Operate within established ITSM practices across Incident Management, Request Fulfilment, Change Management, Problem Management, Knowledge Management, and Service Catalogue / Self-Service.
• Take ownership of incidents, requests, and technical issues escalated from the service desk or other ICT teams.
• Contribute to PIRs, problem records, known error records, KB articles, and support documentation that reduce repeat issues and improve service quality.
• Support stronger operational outcomes through good service discipline, clearer documentation, and consistent execution of support processes.
• Help improve escalation quality by ensuring fixes, workarounds, and support approaches are properly captured and reusable.
• Support and maintain core infrastructure services in New Zealand, including Windows and Linux servers.
• Administer and troubleshoot compute, virtualisation, storage, backup, and infrastructure connectivity services.
• Support virtualised environments including VMware, Hyper-V, or equivalent platforms, including provisioning, lifecycle hygiene, troubleshooting, performance monitoring, and operational support.
• Support storage, backup, restore, and recovery activities with a strong focus on reliability, evidence quality, and operational resilience.
• Troubleshoot infrastructure-related network issues across LAN, WAN, Wi-Fi, VPN, and firewall-connected services in collaboration with relevant owners where needed.
• Contribute to project and delivery work across relevant ICT domains and capabilities, particularly where infrastructure, service operations, and platform support intersect.
• Support implementation of approved standards, platform improvements, lifecycle activities, and service changes.
• Assist with technical delivery work in New Zealand and across shared platforms where regional engineering support is needed.
• Identify practical opportunities to improve reliability, reduce recurring issues, and simplify support through better engineering and operational discipline.
• Support selected enterprise applications and SaaS platforms where they intersect with infrastructure, access, operational support, or local delivery needs.
• Build and maintain lightweight automation using PowerShell or Python to improve fulfilment speed, consistency, and operational quality.
• Support approved automation and AI-enabled services within defined guardrails and existing support processes.
• Contribute to practical uplift in service quality through scripting, standardisation, and better operational tooling.
• Work within approved architecture, security, and governance standards when supporting platforms, integrations, automation, or AI-enabled capabilities.
• Work closely with others across the ICT team, including service desk, infrastructure, Digital Workplace, IAM, Security Operations, and service owners.
• Collaborate across regions and time zones to resolve incidents, coordinate changes, and support delivery outcomes.
• Apply approved patterns and operate within defined guardrails, while maintaining a practical understanding of how adjacent domains affect the services you support.
• Escalate appropriately where ownership sits with another domain, while still contributing enough technical context to help move issues forward.

QA Engineer

• Ensure high-quality planning and delivery of test effort.
• Supervise test analysts and manage workloads.
• Provide strategic direction for the test team.
• Engage in hands-on testing when necessary.
• Guide and mentor team members.

Senior Test Analyst

• Supervise test analysts and manage workload for BAU assignments and projects.
• Provide strategic direction for the test team, including planning, scoping, estimating, and resource/environment requirements.
• Ensure timely delivery of test deliverables, meeting internal and client-defined quality standards.
• Undertake hands-on testing as needed, contributing to end-to-end test delivery phases.
• Guide and mentor team members, promoting technical best practices.
• Accurately record timesheets and charge services time.
• Tailor solutions to meet customers' needs.
• Adhere to compliance policies and procedures.
• Uphold occupational health and safety practices.
• Fulfil additional duties as reasonably requested by the direct line leader.

Intermediate Test Analyst

• Leading from the front in the development, support, and delivery of quality Gentrack products
• Designing solutions, sharing knowledge, and mentoring team members
• Active participation in all aspects of agile software development
• Successful design and delivery of software
• Ability to bring others with you, engaging and enabling them to be successful
• Leading workshops and designs with customers
• Analyzing customer requests and producing solution artefacts
• Peer reviewing large project designs
• Developing, maintaining, deploying, and supporting software
• Documenting to assist with knowledge transfer
• Participating in planning, stand-ups, estimation, retrospectives, and backlog grooming
• Identifying and highlighting relevant risk, designing and implementing mitigation and resolution strategies
• Direct testing support for all system functionality
• Leading projects delivering quality solutions and services through various methodologies
• Providing advice to customers on operational and business strategies

Sales Director

Junior Software Engineer

Systems Engineer

Senior Test Analyst

Intermediate Test Analyst

Software Engineer – Team Lead