Gentrack Ltd (Global)

Account Manager

• Own and execute strategic account plans that align customer objectives with Veovo capabilities and growth opportunities
• Build and maintain trusted relationships with key stakeholders to drive satisfaction, retention, and expansion
• Lead customer engagement activities including business reviews, performance discussions, and strategic planning sessions
• Identify, qualify, and progress commercial opportunities within accounts while maintaining accurate pipeline visibility
• Coordinate preparation of governance materials and internal communications to support customer engagement and alignment
• Lead service delivery meetings with the customer, including collating the relevant supporting information
• Produce quotes for small projects and change requests
• Coordinate delivery of such services
• Act as escalation for issues relating to customer satisfaction, including incident management and items related to small projects delivery
• Represent Veovo whilst communicating with customers without 'surrendering' Veovo's needs
• Prepare and provide quality and performance reporting relating to solution(s) and/or managed service
• Share Product Roadmap(s) with customers and support the Product Management team in the management of customer expectations on feature delivery.

Customer Success Manager

Chief Marketing Officer

• Develop and execute the ANZ & Pacific Islands regional marketing strategy aligned with Gentrack’s global goals and local sales objectives.
• Act as the primary marketing partner for the ANZ regional leadership and sales teams.
• Build brand visibility and credibility within the energy and water industries.
• Organise hospitality events to create strong relationships between Gentrack and existing customers or prospects.
• Support Gentrack’s investors events, media and communication needs.
• Ensure close alignment with sales, product, and global marketing teams to align strategies and ensure integrated campaign execution.
• Plan and deliver integrated campaigns across digital, social, trade shows, and traditional channels to build awareness and generate qualified leads.
• Deliver targeted account-based marketing (ABM) programs to support sales, pre-sales in converting strategic opportunities.
• Write press releases, LinkedIn posts, blog articles, and case studies relevant to the ANZ region.
• Leverage marketing automation tools (e.g., HubSpot) and CRM systems to manage lead nurturing and measure campaign performance and ROI.
• Monitor regulatory changes, industry developments, and competitor activities in energy and water markets.
• Translate insights into actionable marketing initiatives and thought-leadership content.
• Provide regular updates to global and regional teams on emerging trends and opportunities.
• Lead performance marketing initiatives to drive awareness and pipeline growth.
• Collaborate with Digital Marketing to measure campaign effectiveness and continuously improve performance of regional campaigns.
• Lead the strategy, planning, and execution of regional trade shows, conferences, partner events and webinars.
• Manage agencies and vendor relationships, booth design, logistics, and post-event lead follow-up.
• Ensure Gentrack’s presence at events reflects brand excellence and thought leadership.
• Identify and coordinate speaking opportunities to enhance visibility and credibility.
• This role entails both domestic and international travel.
• This role involves evening calls to accommodate Europe times (once to a few times a week).

Customer Success Manager

Head of Marketing