Gentrack Ltd (Global)

People Operations

• Coach senior leaders to build capability, navigate complexity and support team growth and scaling
• Shape organisational design and lead change, delivering effective, sustainable solutions and mitigating risks
• Develop and deliver people strategy, aligning client needs with regional and global priorities
• Provide trusted people advisory, including ER case management and guidance on local employment legislation
• Lead core people cycles and BAU, including performance, remuneration, engagement and workforce planning
• Partner on commercial and financial insights to support cost optimisation and informed decision-making
• Contribute to regional and global transformation projects to support organisational goals and your development

Senior People Experience Partner

Analyst

• Be an expert in Gentrack’s Managed Service customers businesses and what drives their success.
• Leverage extensive experience working in the service industry to implement creative business solutions.
• Resolve complex exceptions in customer back-office business processes.
• Support in delivering mutually beneficial partnerships with customers.
• Actively promote continuous improvement in team processes and practices.
• Provide support to the leadership team and team members through training and coaching.

Senior Settlements Analyst

Manager

• Own and manage a portfolio of Managed Services customers, acting as the primary relationship and escalation point
• Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) for the Managed Service segment
• Manage customer governance, ensuring reporting is produced accurately and to agreed timescales
• Communicate and align with key customer stakeholders to ensure service adds measurable value to their businesses
• Proactively identify opportunities to drive more value from the technology stack, presenting recommendations where appropriate
• Own customer revenue targets and ensure delivery against budget
• Drive customer satisfaction metrics across all Managed Service interactions
• Collaborate with CBE’s & CSM’s to ensure a joined-up customer experience
• Accountable for forecasting, planning, execution, monitoring, and risk management across the customer portfolio
• Consistently meet or exceed SLA targets within agreed scope, quality, timeframe, and budget
• Predict and mitigate risks (quality, timeline, budget) to ensure predictable, high-quality delivery
• Drive efficiency and automation across team processes, including RPA and engineering-led solutions
• Serve as a subject matter authority on business systems and processes, leading the team through complex or high-Deliver assigned projects and big rocks within agreed timeframes
• Ensure customer output targets are met monthly
• Attract, develop, and retain talent to build and maintain effective teams
• Ensure all direct reports have clear objectives set in the system
• Provide regular, timely feedback and conduct meaningful performance conversations
• Coach individuals to support growth and career progression
• Promote a culture of continuous improvement in team processes and practices
• Build collaborative relationships across the business — particularly with Engineering and Customer Success

Service Delivery Manager

Backend Engineer

• Work in a high-performing team (4 developers, Product Owner, Tech Lead & Tester) using Agile/SCRUM.
• Develop and scale modern microservices for our airport resource planning product.
• Take ownership of features end-to-end: primarily backend logic but handling the necessary UI work in Angular to bring your features to life.
• Work with a modern tech stack: .NET Core, Angular, Kubernetes, AWS , and more.

Full Stack Developer, .NET, Angular

Account Manager

• Own and execute strategic account plans that align customer objectives with Veovo capabilities and growth opportunities
• Build and maintain trusted relationships with key stakeholders to drive satisfaction, retention, and expansion
• Lead customer engagement activities including business reviews, performance discussions, and strategic planning sessions
• Identify, qualify, and progress commercial opportunities within accounts while maintaining accurate pipeline visibility
• Coordinate preparation of governance materials and internal communications to support customer engagement and alignment
• Lead service delivery meetings with the customer, including collating the relevant supporting information
• Produce quotes for small projects and change requests
• Coordinate delivery of such services
• Act as escalation for issues relating to customer satisfaction, including incident management and items related to small projects delivery
• Represent Veovo whilst communicating with customers without 'surrendering' Veovo's needs
• Prepare and provide quality and performance reporting relating to solution(s) and/or managed service
• Share Product Roadmap(s) with customers and support the Product Management team in the management of customer expectations on feature delivery.

Senior People Experience Partner

Senior Settlements Analyst

Service Delivery Manager

Full Stack Developer, .NET, Angular

Customer Success Manager