Systems Engineer

Gentrack Ltd (Global)

Systems Engineer supporting New Zealand's ICT infrastructure within a global ICT team. Implementing operational improvements and collaborating across regions for service reliability.

Posted 6/1/2026full-timeAuckland • 🇳🇿 New ZealandMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSFirewallsITSMLinuxPythonSQLSwitchingVMware

About the role

Key responsibilities & impact

Work as part of a global ICT team, with primary alignment to the Australia and New Zealand engineering function.
Provide on-site support for New Zealand-based users, offices, and infrastructure where physical presence is required.
Work closely with the global ICT service desk and wider ICT team to ensure clean escalation, strong handoffs, clear ownership, and timely resolution of issues.
Contribute to consistent operational standards across regions by documenting fixes, standardising support patterns, and improving supportability.
Operate within established ITSM practices across Incident Management, Request Fulfilment, Change Management, Problem Management, Knowledge Management, and Service Catalogue / Self-Service.
Take ownership of incidents, requests, and technical issues escalated from the service desk or other ICT teams.
Contribute to PIRs, problem records, known error records, KB articles, and support documentation that reduce repeat issues and improve service quality.
Support stronger operational outcomes through good service discipline, clearer documentation, and consistent execution of support processes.
Help improve escalation quality by ensuring fixes, workarounds, and support approaches are properly captured and reusable.
Support and maintain core infrastructure services in New Zealand, including Windows and Linux servers.
Administer and troubleshoot compute, virtualisation, storage, backup, and infrastructure connectivity services.
Support virtualised environments including VMware, Hyper-V, or equivalent platforms, including provisioning, lifecycle hygiene, troubleshooting, performance monitoring, and operational support.
Support storage, backup, restore, and recovery activities with a strong focus on reliability, evidence quality, and operational resilience.
Troubleshoot infrastructure-related network issues across LAN, WAN, Wi-Fi, VPN, and firewall-connected services in collaboration with relevant owners where needed.
Contribute to project and delivery work across relevant ICT domains and capabilities, particularly where infrastructure, service operations, and platform support intersect.
Support implementation of approved standards, platform improvements, lifecycle activities, and service changes.
Assist with technical delivery work in New Zealand and across shared platforms where regional engineering support is needed.
Identify practical opportunities to improve reliability, reduce recurring issues, and simplify support through better engineering and operational discipline.
Support selected enterprise applications and SaaS platforms where they intersect with infrastructure, access, operational support, or local delivery needs.
Build and maintain lightweight automation using PowerShell or Python to improve fulfilment speed, consistency, and operational quality.
Support approved automation and AI-enabled services within defined guardrails and existing support processes.
Contribute to practical uplift in service quality through scripting, standardisation, and better operational tooling.
Work within approved architecture, security, and governance standards when supporting platforms, integrations, automation, or AI-enabled capabilities.
Work closely with others across the ICT team, including service desk, infrastructure, Digital Workplace, IAM, Security Operations, and service owners.
Collaborate across regions and time zones to resolve incidents, coordinate changes, and support delivery outcomes.
Apply approved patterns and operate within defined guardrails, while maintaining a practical understanding of how adjacent domains affect the services you support.
Escalate appropriately where ownership sits with another domain, while still contributing enough technical context to help move issues forward.

Requirements

What you’ll need

Solid experience in a systems engineering, infrastructure engineering, or broad service desk and support role, ideally in a production environment supporting business-critical services.
Strong hands-on experience across Windows Server, Active Directory, DNS, DHCP, Group Policy, virtualisation platforms, storage, backup, and infrastructure troubleshooting.
Demonstrated capability across on-premises and hybrid environments, including core networking fundamentals such as switching, routing, firewalls, VPNs, and connectivity troubleshooting.
Comfortable working within Jira Service Management or similar ITSM processes, with good habits around incident handling, change discipline, problem follow-through, and documentation.
Practical automation mindset, with PowerShell preferred and Python also useful; you should be inclined to script, standardise, and runbook what you fix.
Strong written communication and documentation skills, including KBs, runbooks, support notes, and clear technical handover.
Comfortable working as part of a global team, collaborating across regions, time zones, and functional boundaries.
Able to balance operational support, escalation handling, and delivery work rather than treating the role as purely BAU support.
Strong enough in documentation, standardisation, and knowledge sharing to improve support quality and reduce repeatable issues over time.
Experience with SQL Server infrastructure, endpoint or device management, Microsoft 365 or SaaS administration, monitoring and alerting platforms, or enterprise AI tooling is desirable.
Willingness to participate in on-call or out-of-hours support where required.

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Hard Skills & Tools

Windows ServerActive DirectoryDNSDHCPGroup PolicyvirtualisationPowerShellPythonSQL Servernetwork troubleshooting

Soft Skills

written communicationdocumentationcollaborationproblem-solvingescalation handlingstandardisationknowledge sharingoperational supportservice disciplinedelivery work