Genpact

Collections

• Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
• Being able to communicate effectively both verbally and in writing.
• Able to sense other people’s emotions and provide the answer or support based on their needs.
• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
• Easy adjust to changing scenarios regarding ways of working.
• Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
• Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
• Projecting a positive image of the company and brand.
• Implementing changes using your creativity and focus on process improvement.

Collections Process Associate – Dutch

Support Engineer

• Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication.
• Provide remote diagnostics for innovative automated laboratory track systems and instrumentation
• Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
• Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to ensure timely follow-up and resolution of all technical inquiries and product issues.
• Supports the Technical Service telephone line by providing emergency technical assistance.
• Promotes and ensures a culture of privacy and security related to PHI and HIPPA.
• Contributes to team goals and objectives through active participation.
• Promotes Professional Services
• Actively supports areas of empowerment and continuously improves the team processes to create a more efficient work environment
• Attention to detail, superior interpersonal skills and good problem-solving skills
• Troubleshooting hardware and software issues.
• Upgrading systems to enable compatible software on all computers.

System Support Engineer – Domain Trainee – French

Sales

• Processing orders / customer requests for:
• Booking of Orders in the ERP system
• Handling customer requests
• Ensure resolution to customer requests
• Follow-up on pending items
• Reporting
• Offering information to customers via e-mails/phone;
• Updating ERP regarding clients, supplies, pricing;
• Gathering information from logistics partners and informing customers regarding availability and deliveries;
• Creating orders (SOs) in the ERP system;
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
• Building a relation with clients and sales representatives;
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (export, transport, customs)
• Daily monitoring the assigned orders and customer requests
• Solving issues regarding damaged goods, shipment delayed, etc
• Handling any issues, looking for solutions along with all the parties involved
• Escalating any problems, delays, inconsistencies
• Handling complaints related to logistics and return transports
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Sales Admin – Process Associate – English

Manager

• R-item investigation: Conduct thorough investigations into financial discrepancies and resolve any issues promptly.
• Reconciliation of balance sheet accounts: Ensure all balance sheet accounts are accurately reconciled and discrepancies are addressed.
• Month-end close activities: Oversee month-end close processes, including payroll, overheads, profit and loss (PL) and balance sheet (BS) review, reclassifications, manual journal entry preparation, and approval.
• Bank open items: Manage and resolve open items related to bank transactions.
• Support to business units: Provide financial insights and support to various business units to aid decision-making.
• Support to financial planning and analysis (FP&A): Collaborate with FP&A teams to ensure accurate forecasting and budgeting.
• Intercompany transactions: Manage intercompany transactions and ensure compliance with agreements.
• Manual invoices request: Raise manual invoice requests efficiently.
• Training and development: Conduct training sessions for team members to enhance their financial knowledge and skills.
• Team meetings: Lead regular team meetings to discuss financial strategies and updates.
• Management declaration: Prepare management declarations as required.
• Financial statements: Ensure the accuracy and completeness of financial statements.
• Group audits and statutory audits: Coordinate audits and ensure compliance with audit requirements.
• Dividends management: Oversee dividend distribution processes.
• Tax compliance: Ensure compliance with tax regulations, including corporate income tax (CIT) and other taxes.
• Other finance & accounting ad-hoc requests as per requirements to manage BS/P&L accounts.

R2R SME – Manager

R2R SME – Manager, English

Analyst

• The purpose of this role is to flawlessly manage business processes of Integrated Customer Business Planning with all interrelated processes like target setting, volume forecasting, TTS setup and customer claims.
• This role will help liberate Customer Account Managers to spend more time on Grow the business activities.
• The Customer Planner Role is an integral support of Customer Account Managers in Customer planning and execution business processes, through operating tools according to the requirements & update information within the tools & systems on time in full.
• As a support in data governance and reporting, this role ensures that relevant and timely information is available for Customer Account Managers and other roles in the processes for efficient decision making.
• Daily support of Customer Account Managers in planning and execution of customer-related promotional activities, and interrelated processes, by: • Create promotion input by ensuring promo creation in TPM are completed on-time-in-full and according to Customer Account Managers request and finalized before promo launch date.
• Ensures all relevant promotional and non-promotional details are up-to-date and available in TPM for use by updating and cancelling details on-time-in-full and according to Customer Account Managers request.
• Reconciliation and resolve promo mis-match issues between TPM and Retailer portals
• Validate required details as per guidelines to create or amend a Promo, manage exceptions, and follow guardrails
• Ensure all conditions set-up in TPM are interfaced to SAP with correct data (customer, rate, period, material level) approved by Schedule of Authority.
• Daily support of Customer Account Managers in planning and execution of customer-related non-promotional activities, and interrelated processes, by: • Ensures all relevant non-promotional details (e.g., Assortment updates) are up-to-date and available in TPM for use by updating and cancelling details on-time-in-full and according to Customer Account Managers request.
• Ensure all conditions which are set-up outside of TPM are set-up in SAP according to request.
• Evaluate and Update Product Cards either in internal sources or Customer system/portals with activity plans, promotions and product details based on assortment changes maintained in TPM (where relevant)
• Update Customer Price Lists according to conditions and assortments set-up according to request of Customer Account Manager.
• Establish strong collaborative relationship with internal stakeholders.
• Interact with internal stakeholders, Customer Account Managers, CSP Team, Integrated Planning Team, Claims Management Specialist (L2), Pricing Team (L2)
• Ensures all requested details are provided by the Customer Account Manager what is needed to deliver activities.
• Regular query resolution and proactive communication/escalation

Senior Process Associate, Customer Planner Analyst

Accounts Payable

• Communicating and clarifying with the vendors through e-mail or phone.
• Communicating and coordinating with different departments.
• Performing primary checks against set guidelines; duplicate check, compliance checks, vendor validation, accuracy check.
• Updating activity trackers.
• Reviewing the requests for updating vendor details.
• Accuracy and duplicate audit of data entry and invoices.
• Root cause analysis of errors and dissemination to the team.
• Proactive controls for avoidance of future errors.
• Vendor account reconciliation and reporting.
• Vendor statement reconciliations.
• Correcting all errors on the vendor accounts.
• Resolution of returned payments.
• Country specific knowledge of taxation VAT (Value Added Tax) and accounting rules applicable particularly for country-to-country transition
• Collaborates internally within the company with members of the same team or of other teams to accomplish the allocated tasks.
• Collaborates outside the company with client representatives, within the power of authority limits allocated by the direct manager.
• Ensures that the process activities are carried out in accordance with the solution agreed with the customer in the Design and Transition phase.
• Ensures that the performance objectives (KPIs (Key Performance Indicators)) / process delivery time (SLAs (Service Level Agreements)) set under the contract are fulfilled.
• Designs transformation projects to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded with the client.
• Participates in the external governance established with the internal stakeholders related to the process.
• Participated in different projects and initiatives within Genpact.