Genpact

Sales Admin – Process Associate – English

Genpact

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇷🇴 Romania

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Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • Processing orders / customer requests for:
  • Booking of Orders in the ERP system
  • Handling customer requests
  • Ensure resolution to customer requests
  • Follow-up on pending items
  • Reporting
  • Offering information to customers via e-mails/phone;
  • Updating ERP regarding clients, supplies, pricing;
  • Gathering information from logistics partners and informing customers regarding availability and deliveries;
  • Creating orders (SOs) in the ERP system;
  • Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
  • Building a relation with clients and sales representatives;
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Daily monitoring the assigned orders and customer requests
  • Solving issues regarding damaged goods, shipment delayed, etc
  • Handling any issues, looking for solutions along with all the parties involved
  • Escalating any problems, delays, inconsistencies
  • Handling complaints related to logistics and return transports
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Requirements

  • Communicative level of English.
  • High School Degree (University graduate or Economic studies are an advantage);
  • Customer service experience - would be a plus
  • Similar experience in the field;
  • Work experience with an ERP system (SAP -advantage);
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
order processingcustomer request handlingreportingorder creationissue resolutiondocument preparationlogistics coordinationproblem escalationcomplaint handlingstreamlining activities
Soft skills
communicationcustomer servicerelationship buildingproblem-solvingteam collaborationorganizational skillsattention to detailadaptabilityinterpersonal skillsproactive approach
Certifications
High School DegreeUniversity DegreeEconomic Studies