Genpact

Sales Admin – Process Associate – English

Genpact

full-time

Posted on:

Location Type: Remote

Location: Romania

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Tech Stack

ERP

About the role

  • Processing orders / customer requests for:
  • Booking of Orders in the ERP system
  • Handling customer requests
  • Ensure resolution to customer requests
  • Follow-up on pending items
  • Reporting
  • Offering information to customers via e-mails/phone;
  • Updating ERP regarding clients, supplies, pricing;
  • Gathering information from logistics partners and informing customers regarding availability and deliveries;
  • Creating orders (SOs) in the ERP system;
  • Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
  • Building a relation with clients and sales representatives;
  • Checking and solving potential issues between client purchase orders (PO) and system information;
  • Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient
  • Preparing the relevant documents for the orders (export, transport, customs)
  • Daily monitoring the assigned orders and customer requests
  • Solving issues regarding damaged goods, shipment delayed, etc
  • Handling any issues, looking for solutions along with all the parties involved
  • Escalating any problems, delays, inconsistencies
  • Handling complaints related to logistics and return transports
  • Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Requirements

  • Communicative level of English.
  • High School Degree (University graduate or Economic studies are an advantage);
  • Customer service experience - would be a plus
  • Similar experience in the field;
  • Work experience with an ERP system (SAP -advantage);
Benefits
  • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
  • Make an impact – Drive change for global enterprises and solve business challenges that matter
  • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
  • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
  • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
order processingcustomer request handlingreportingorder creationissue resolutiondocument preparationlogistics coordinationproblem escalationcomplaint handlingstreamlining activities
Soft Skills
communicationcustomer servicerelationship buildingproblem-solvingteam collaborationorganizational skillsattention to detailadaptabilityinterpersonal skillsproactive approach
Certifications
High School DegreeUniversity DegreeEconomic Studies